Joana Martins

Customer Service Specialist at Forall Phones
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Contact Information
us****@****om
(386) 825-5501
Location
Almada, Setúbal, Portugal, PT
Languages
  • Inglês -
  • Espanhol Elementary proficiency
Skills

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Credentials

  • LÍNGUA INGLESA - ATENDIMENTO
    C4G - Consulting and Training Network
    Jul, 2021
    - Sep, 2024
  • MARKETING DIGITAL E ESTRATÉGIA EMPRESARIAL
    IEFP
    Jun, 2021
    - Sep, 2024
  • COACHING, LIDERANÇA, MOTIVAÇÃO E GESTÃO DE EQUIPAS
    IEFP
    Feb, 2021
    - Sep, 2024
  • TÉCNICO DE SECRETARIADO - GESTÃO DO TEMPO E COMUNICAÇÃO ORGANIZACIONAL
    IEFP
    Dec, 2020
    - Sep, 2024
  • Microsoft Office Specialist - Office Excel 2016
    Microsoft
    Sep, 2019
    - Sep, 2024
  • Microsoft Office Specialist - Office Power Point 2016
    Microsoft
    Sep, 2019
    - Sep, 2024
  • Microsoft Office Specialist - Office Word 2016
    Microsoft
    Jul, 2019
    - Sep, 2024

Experience

  • Forall Phones
    • Portugal
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Customer Service Specialist
      • Oct 2021 - Present
  • Lidl Portugal
    • Portugal
    • Retail
    • 700 & Above Employee
    • Store Manager
      • Nov 2019 - Dec 2020
  • Sonae SR
    • Telecommunications
    • 1 - 100 Employee
    • Pós-Venda / Gestão de Reclamações
      • Nov 2017 - May 2019
  • A Loja do Gato Preto
    • France
    • Retail
    • 1 - 100 Employee
    • Colaboradora Loja
      • Jan 2016 - Jul 2017
  • FNAC Portugal
    • Portugal
    • Retail
    • 700 & Above Employee
    • Colaborador Loja
      • Dec 2015 - Jun 2016
    • Colaboradora Pós-Venda
      • Jun 2013 - Aug 2014

Education

  • Universidade Autónoma de Lisboa
    Mestrado, Ciências Jurídico- Criminais
    2013 - 2015
  • Universidade Autónoma de Lisboa
    Licenciatura, Direito
    2010 - 2013

Community

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