Personal Assistant To Chief Executive Officer

• Aug 2022 - Present

Front Desk Receptionist

• Oct 2015 - Sep 2021

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook. Maintains telecommunication system by following company’s instructions for house phone and console operation. Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Show less

Technical Service Adviser

• Apr 2014 - Oct 2014

Technical Service Adviser  Provides first call resolution to any Samsung products that a customer has purchased  Provides accurate information regarding repair status and appointment progress  Performs technical support for hand-held devices, audio-visual equipments, home appliances, monitors, printers and laptops Customer Service Ambassador  Assists customers with general and technical concerns  Supervises queue at the service center Happy Caller  Contacts customers to have them answer customer satisfaction survey Show less

Chat Support Specialist

• Apr 2012 - Apr 2014

 Handles all account and billing concerns (Credits and adjustments, Charges, Account changes, Downgrade and upgrade services, Accepts payments) for Charter Video and Internet services of customers located in USA  Upsells video and internet services  Assists with customer education of products and services  Provides technical support for video and internet issues  Resets customers’ online and email accounts’ passwords  Schedule, reschedule and cancel trouble/ service calls Show less

Tele-Service Representative

• Jul 2008 - Apr 2012

Tele- Service Representative (Tier 1) July 2008 to October 2010  Performs activation of Comcast cable boxes for customers in USA  Assists customers in changing their services on the system  Upsells cable and services  Provides technical support for connection issues  Assists customers in navigating TV menus  Answers customers’ TV inquiries  Assists customers in remote control programming Tele-Service Representative (Tier 2) October 2010 to April 2012  Answers escalated calls or supervisory calls  Schedule, reschedule and cancel trouble/ service calls Show less