Project Manager

• Mar 2020 - Present

"Iittala" Store Manager

• Mar 2012 - Jun 2019

Cookware and home interior design store Responsibilities − Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability − Meet sales goals by training, motivating, mentoring and providing feedback to sales staff − Responsible for searching and hiring employees − Ensure high levels of customers satisfaction through excellent service − Complete store administration and ensure compliance with policies and procedures − Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. − Report on buying trends, customer needs, profits etc − Propose innovative ideas to increase market share − Conduct personnel performance appraisals to assess training needs and build career paths − Deal with all issues that arise from staff or customers (complaints, grievances etc) − Additional store manager duties as needed − Participating in TV commercial shoots − E−shop order management − Effectively representing company in official events. Show less

Company founder

• Feb 2011 - Jan 2016

Owner and part Designer, Clothing, Home Textile. -Owner and part designer of store within the Etsy.com, Dawanda.com, Epla.no marketplaces -Research and monitor current indie/handmade fashion & cultural trends -Photography, textile design, photography editing, production of engaging web copy and promotional materials -Search engine optimization, monitor website traffic using web analytics tools -Basic accounting, shipping, inventory and supply chain management -Design and execution of social media-based marketing initiatives -Active Etsy community member; contributor to handmade / indie fashion magazines Show less

Company Director - Store Manager

• Aug 2009 - Aug 2011

Fashion, clothing Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives Review financial and non-financial reports to devise solutions or improvements Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth Maintain a deep knowledge of the markets and industry of the company Fashion, clothing Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives Review financial and non-financial reports to devise solutions or improvements Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth Maintain a deep knowledge of the markets and industry of the company

Sales advisor

• Sep 2007 - Aug 2009

Kenzo Ralph Lauren Iceberg Barbara Bui Don Dup Welcome and approach all customers (local and international) Actively listen to the customer and be able to advise appropriate products Offer an outstanding customer experience, by providing a customised service Manage and increase your own customer portfolio in order to improve customer loyalty Ensure the stockroom is kept clean and well organised Adhere to the Visual Merchandise policy Support the team with administrative and operational tasks Manage our customers experience, pre-and-after sales. Assist with customer queries, returns and complaints in a timely and efficient manner Follow all Company guidelines and adhere to policies and procedures Show less

Internship

• May 2007 - Jul 2007

Linen textile factory Linen textile factory