Experience

Pegasus Intelligence Ltd

• United Arab Emirates
• Defense and Space Manufacturing
• 1 - 100 Employee

• Executive Assistant

  • Sep 2022 - Present

• Executive Assistant

  • Sep 2022 - Sep 2022



The Grooming Company

• United Arab Emirates
• Wellness and Fitness Services
• 100 - 200 Employee

• Assistant Branch Supervisor

  • Apr 2018 - Sep 2022

  been in the industry of Customer service for more than 10 years been in the industry of Customer service for more than 10 years



Al Ghurair Retail

• Retail
• 100 - 200 Employee

• Senior Sales Associate/ Cashier

  • Sep 2014 - Apr 2018

  -Greeting and welcoming customers to the store. -Ensuring I have a comprehensive product knowledge as the basis for making sales and recommendations to customers. -Providing Customer service for repeat business. -Motivating the Team to achieve monthly Balance Score Card and targets. -Providing best customer service to all clients. -Creating Monthly ROTA for the staff, making weekly and monthly reports. Attending Monthly meeting with the Brand manager to have the target in line with the Action Plans. -Making sure the stocks is accurately secure and monitored. -Visual Merchandising for new collections. Show less



CONVERGYS PHILIPPINES

• Customer Service Representative

  • Oct 2011 - May 2014

  Ensuring Quality service for customer care provided to customers, assisting the newbie’s or trainees for transition to production, evaluating agents to ensure consistency and quality providing to customers. Acting Team Leader for agents, coaching and attending cluster meetings. Telesales experience, convincing customers for add on and up selling. Upgrading their postpaid lines and having successful sales within the phone time. Taking escalated calls for customer complaints. Ensuring Quality service for customer care provided to customers, assisting the newbie’s or trainees for transition to production, evaluating agents to ensure consistency and quality providing to customers. Acting Team Leader for agents, coaching and attending cluster meetings. Telesales experience, convincing customers for add on and up selling. Upgrading their postpaid lines and having successful sales within the phone time. Taking escalated calls for customer complaints.



ePerformax Contact Centers Corp.

• US Directory Assistance Operator

  • May 2009 - Oct 2011

  Giving Accurate numbers, Quality and Delightful Experience to the customer over the phone. Navigating the customer to the desired location. Providing numbers and even calling it for them. Giving Accurate numbers, Quality and Delightful Experience to the customer over the phone. Navigating the customer to the desired location. Providing numbers and even calling it for them.



NXP Founded by Philips Semiconductor Company/ Testech

• Visual Inspector for Quality Assurance (QA)

  • Jun 2007 - Nov 2008

  Quality assurance inspector, Responsibility: Ensuring 100% Quality Products using microscope. Quality assurance inspector, Responsibility: Ensuring 100% Quality Products using microscope.