Experience

IADE

• Portugal
• Higher Education
• 200 - 300 Employee

• Student Advisor

  • Jul 2023 - Present



NOVA FCSH

• Portugal
• Higher Education
• 300 - 400 Employee

• Secretário

  • Jun 2022 - Feb 2023

  •• Student support • enrollment in doctorates following the regulations. • Follow-up of the process from registration to thesis defense. • Creation of new process organization solutions •• Student support • enrollment in doctorates following the regulations. • Follow-up of the process from registration to thesis defense. • Creation of new process organization solutions



Inetum

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Tester and content evaluation

  • Jan 2021 - Jun 2022

  • Daily analysis of Toyota APPS comments and categorization • Compilation of errors from APP and Toyota Portal • Redirection of emails to the respective support teams • Preparation of meetings with these data compilations Daily checks of back office components • Daily analysis of Toyota APPS comments and categorization • Compilation of errors from APP and Toyota Portal • Redirection of emails to the respective support teams • Preparation of meetings with these data compilations Daily checks of back office components



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Bakoffice

  • Jul 2019 - Jun 2020

  The Vodafone Backoffice team is centered in dealing with the companies’ internet and phone connections. While working I had to: • Analise the intern the regulation • Analise each client and each case • Apply each component of this regulation to each client, • Analise the Bundles and the address of the clients • Make phone, email, and chat appointments with the clients to proceed with the installations of products. • Teamwork with my colleagues by changing opinions and propose changes on the regulations. The main programs used are: • Vodafone ticket program SIEBEL • Office package • VFE to find FIBER available addresses Show less



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Contact Center Agent

  • Apr 2019 - Jun 2019

  British Council is a known English Language School, besides de the language school it offers the English proficiency exams like IELTS and the Cambridge University Language Exams. While working in British Council I was responsible for: • Receiving call from students and explain them: o The way the classes were taught o The specifications of the exams between levels o The classes schedule o The classes theme • Receiving calls from the student’s guardians and explain them: o The payment methods o The dates for holidays and the school terms date. o Receive permissions for the students leaves Show less



*Target4Biz* communication & digital marketing agency

• Belgium
• Advertising Services
• 1 - 100 Employee

• interneship

  • Oct 2018 - Nov 2018

  Target4Biz - Digital Marketing Services & Organic SEO is a company dedicated to the creation of websites in WordPress format and online content. I have done my internship in their office during my training in Multimedia. While in the internship I have: • Learn to create and perfect copywrite content: o Search each client features o Create content around those features o Use words more appealing to each product and client o Use creativity to appeal for more costumers for the client o Create and manipulate image in order compose the website • Learn to use WordPress content and addons • Learn to use Facebook pages o Planed and timed publications o Create correct hashtags for an easy search • Lean how to translate content between English and Portuguese • Learn how to use my former degrees in the copywriter process Show less



Alphanumeric Systems

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Helpdesk de TI

  • Aug 2017 - Sep 2018

   Remedy program, to create tickets  Printer drivers  All Microsoft office system  Skype for business  WebEx  iPad software  Company iPad software  Airwatch  All the apps the representatives inside gsk need  Junos pulse connection  RSA token  Remedy program, to create tickets  Printer drivers  All Microsoft office system  Skype for business  WebEx  iPad software  Company iPad software  Airwatch  All the apps the representatives inside gsk need  Junos pulse connection  RSA token



Grupo BertrandCírculo

• Portugal
• Writing and Editing
• 1 - 100 Employee

• Bookkeeper

  • Jun 2015 - Nov 2015

  Bertrand Livreiros is a network of book shops. My duties at Bertrand Livreiros involved:  books selling,  assistance and public service,  books storage. Bertrand Livreiros is a network of book shops. My duties at Bertrand Livreiros involved:  books selling,  assistance and public service,  books storage.



Câmara de Comércio e Indústria Luso-Japonesa

• Portugal
• International Trade and Development
• 1 - 100 Employee

• Internship at Japanese and Portuguese chamber of comerce

  • Aug 2012 - Oct 2012

  Japanese and Portuguese chamber of commerce is an organization that helps the business trades between Portugal and Japan. My main duties in Japanese and Portuguese chamber of commerce were related with:  calls recieving ,  editorial work and composition of text for the newsletter Japanese and Portuguese chamber of commerce is an organization that helps the business trades between Portugal and Japan. My main duties in Japanese and Portuguese chamber of commerce were related with:  calls recieving ,  editorial work and composition of text for the newsletter



Externato, A Promotora

• Lg. das Fontaínhas,19 ,1300-255 Lisboa,

• School Externato, A Promotora

  • Sep 2011 - Jun 2012

  The School Externato, A Promotora is a school that as students from the 6 to the 14 years. My duties in the School Externato, A Promotora were:  activities with children during school period The School Externato, A Promotora is a school that as students from the 6 to the 14 years. My duties in the School Externato, A Promotora were:  activities with children during school period



Bertrand Livreiros

• Centro Cultural de Belém, Lisboa

• publicity distributions

  • Mar 2012 - Mar 2012



INE

• Portugal
• Government Administration
• 700 & Above Employee

• census

  • Mar 2011 - Jun 2011



Teatro Estúdio Mário Viegas

• Largo do Picadeiro, 1250 Lisboa (Portugal)

• Box office assistance

  • Sep 2009 - Dec 2010

  Teatro Estúdio Mário Viegas, was a theatre located at the centre of Lisbon and was founded by the Portuguese actor Mario Viegas. My Duties at Teatro Estúdio Mário Viegas were related to:  box office  stage assistance Teatro Estúdio Mário Viegas, was a theatre located at the centre of Lisbon and was founded by the Portuguese actor Mario Viegas. My Duties at Teatro Estúdio Mário Viegas were related to:  box office  stage assistance



APDP-Associação Protectora dos Diabéticos de Portugal

• Rua do Salitre,118-120, 1250-203 Lisboa (Portugal)

• secretariat

  • Sep 2009 - Apr 2010

  APDP-Associação Protectora dos Diabéticos de Portuga is a very important health association that takes care of Diabetic Patience. My duties in APDP-Associação Protectora dos Diabéticos de Portugal were related to:  secretariat service,  help in the organization of courses between patience a the medical staff APDP-Associação Protectora dos Diabéticos de Portuga is a very important health association that takes care of Diabetic Patience. My duties in APDP-Associação Protectora dos Diabéticos de Portugal were related to:  secretariat service,  help in the organization of courses between patience a the medical staff