Experience

Harbour
• United Kingdom
• Government Administration
• 1 - 100 Employee
• Director of Customer Experience

  • Feb 2023 - Present

Birdy Grey
• United States
• Apparel & Fashion
• 1 - 100 Employee
• Sr. Manager of Customer Experience

  • May 2022 - Oct 2022

MVMT
• Brazil
• IT Services and IT Consulting
• Senior Manager of Customer Experience

  • Jan 2021 - May 2022


Kylie Cosmetics/Kylie Skin

• Customer Service Manager

  • May 2019 - Jan 2021

  Oversee the daily operations of global CX. Oversee the daily operations of global CX.



L'ange Inc.

• Canada
• Restaurants

• Customer Service Manager

  • Jul 2018 - May 2019

  Reporting into the Cofounder, responsible for the day to day operations of the CS team. Reporting into the Cofounder, responsible for the day to day operations of the CS team.



Skechers

• United Arab Emirates
• Retail Apparel and Fashion
• 400 - 500 Employee

• Ecommerce Consumer Affairs Specialist

  • Apr 2015 - Aug 2016

  • Worked with cross-functional teams to implement new procedures and resolve company issues. • Resolved level 3 consumer issues with online orders • Worked with cross-functional teams to implement new procedures and resolve company issues. • Resolved level 3 consumer issues with online orders



ShoeDazzle Inc

• Office Administrator

  • Apr 2013 - Jan 2014

  • Managed Client Services office with 90+ employees• Assisted with new hire training

• Ecommerce Senior Client Services/Style Consultant

  • Sep 2010 - Apr 2013

  • Assisted customers with styling advice leading to sales as well as provided customer service through email, phone and social media.