Instructor

• Mar 2013 - Present

Certified Medicare Insurance Broker

• Oct 2007 - Oct 2014

• Adhere to all Medicare compliance and privacy laws and remain current on products and processes in a multi-product environment • Assist Medicare beneficiaries to understand their insurance needs and match them with the right products and services while displaying compassion and patience • Present plans/products at sales seminars and in-home presentations • Adhere to all Medicare compliance and privacy laws and remain current on products and processes in a multi-product environment • Assist Medicare beneficiaries to understand their insurance needs and match them with the right products and services while displaying compassion and patience • Present plans/products at sales seminars and in-home presentations

Instructor

• 2007 - 2012

• Instructor for the following Office Information Systems courses: Applied Business Correspondence, Business Management and Entrepreneurship, Computer Keyboarding, Employment Seeking Techniques, Medical Office Procedures, Interpersonal Skills, Interviewing Skills, Microsoft Office Word, Microsoft Office PowerPoint, Proofreading & Editing Skills • Instructor for the following Office Information Systems courses: Applied Business Correspondence, Business Management and Entrepreneurship, Computer Keyboarding, Employment Seeking Techniques, Medical Office Procedures, Interpersonal Skills, Interviewing Skills, Microsoft Office Word, Microsoft Office PowerPoint, Proofreading & Editing Skills

Broker Manager

• Feb 2005 - Sep 2006

• Recruited, trained, motivated, and serviced prospective and existing brokers• Conducted presentations to educate brokers on product values, features, and benefits• Worked closely with the Department of Insurance to research and resolve all broker sales allegations• Developed and implemented broker policies, procedures, and guidelines• Provided monthly broker activity statistical reports to the company president

Account Service Representative

• Sep 2004 - Jan 2005

• Responsible for accurate maintenance and timely submission of company plan benefit designs for the states of Connecticut and New York to the Centers for Medicare and Medicaid Services • Enrolled prospective members into SmartChoice insurance plan. Explained and outlined the plan benefits and options

Executive Assistant

• May 1998 - Sep 2004

•Provided executive administrative support to the Senior Medical Director in all phases of medical management activities

Plan Administration Secretary

• Jan 1997 - May 1998

Perform all secretarial duties while supporting the Plan Administration Director and staff

Health Services Secretary

• Oct 1991 - Jan 1997

Provide secretarial support to the Director of Health Services Department and staff

Claims Recovery Specialist

• Jan 1991 - Dec 1991

Research and investigate all claims and inquiries regarding Coordination of Benefits.

Administrative Assistant

• May 1987 - Jan 1991

Perform administrative assistant duties in supporting Vice President and staff Perform administrative assistant duties in supporting Vice President and staff

Inpatient Billing Clerk

• Oct 1982 - May 1987

Perform patient billing responsibilities of claims to all major insurance carriers Perform patient billing responsibilities of claims to all major insurance carriers