Joan Ngugi
Product Owner - Big Data and Analytics at M-PESA Africa- Claim this Profile
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Bio
Credentials
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Certified SAFe® 5 Product Owner/Product Manager
Scaled Agile, Inc.Sep, 2022- Oct, 2024 -
Certified SAFe® 5 Agilist
Scaled Agile, Inc.Jun, 2021- Oct, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Mar, 2021- Oct, 2024 -
ITIL v4
PeopleCertAug, 2020- Oct, 2024 -
Python and Statistics for Financial Analysis - Hong Kong University
CourseraApr, 2020- Oct, 2024 -
Scrum Fundamentals Certified (SFC)
VMEdu Inc.Feb, 2019- Oct, 2024 -
Mobile Web Specialist
Google Africa ScholarshipAug, 2018- Oct, 2024 -
Cloud Application Developer 2018 - Mastery Award for Students
IBMJul, 2018- Oct, 2024
Experience
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M-PESA Africa
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Financial Services
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100 - 200 Employee
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Product Owner - Big Data and Analytics
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Mar 2022 - Present
Product Owner, Big Data and Analytics at M-PESA Africa where we serve over 50 Million customers across Safaricom and Vodacom Group. We operate in 7 African countries Kenya(Safaricom), Tanzania, Mozambique, DRC, Lesotho, Ghana & South Africa (Vodacom). Responsible for driving the development and implementation of innovative AI solutions that leverage on data to drive M-PESA business growth across Africa and improve customer experiences. Working with a cross-functional global team of data scientists, machine learning engineers, and data engineers to extract insights from large and complex data sets to inform product strategy and decision-making.
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@iLabAfrica
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Kenya
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Research Services
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1 - 100 Employee
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Part-time Data Science Instructor at Strathmore University - iLabAfrica
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Jul 2021 - Present
@iLabAfrica is a Centre of Excellence at Strathmore University in Kenya with a focus on ICT Research & Innovation, and Entrepreneurship & Incubation. Responsibilities Developing the next generation of Data Scientists in the classroom and conducting research that solves pressing social challenges in Africa. @iLabAfrica is a Centre of Excellence at Strathmore University in Kenya with a focus on ICT Research & Innovation, and Entrepreneurship & Incubation. Responsibilities Developing the next generation of Data Scientists in the classroom and conducting research that solves pressing social challenges in Africa.
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Safaricom PLC
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Telecommunications
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1 - 100 Employee
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Senior Solutions Architect 1 - Fintech
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Jan 2022 - Mar 2022
Safaricom is the leading provider of converged communication solutions in Kenya. M-PESA, its mobile money technology, has over 30 million subscribers, supported by a nationwide agent network of over 156,000 outlets. M-PESA is the world's most developed biggest mobile payment system.Achievements- Architecture of M-PESA bill manager to handle high traffic and architecture of features within the web application.(https://billmanager.m-pesaforbusiness.co.ke).- End-to-end architecture design of M-PESA Bill Manager Generic APIs currently exposed to integrators to consume and leverage on services such as bill e-invoices, payment reconciliation, and acknowledgment, e-receipts and biller reminders.(https://developer.safaricom.co.ke/Documentation) (Bill Manager Generic APIs)My Responsibilities- Designing high-level and low-level IT Architecture design documents for different products.- IT Architecture Chapter Lead for M-PESA Payments tribe in-charge of craft development for other Architects.- Working closely with technical teams e.g. Software Engineers and quality assurance teams to ensure adherence of the entire software development life cycle.- Lead in solving complex IT Architecture problems across different products.- Defining and setting standard Architecture and work methodologies across different teams within my domain
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Solutions Architect - Financial Services
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May 2021 - Feb 2022
Responsibilities- Analyzing business requirements and creating high-level and low-level solution design documents.- Defining cloud architecture for systems and cloud migration plan.- Assessing system's architecture currently in place and recommending improvement solutions.- Tracking technical debts and working with stakeholders to ensure they are resolved.- Working closely with technical teams eg Software Engineers and quality assurance teams to ensure adherence of the entire software development life cycle.- Creating run books for the release of new system/product features.- Working with external partners in terms of harmonizing architecture and intergration plans.
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IT Business Analyst - Financial Services
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Feb 2019 - May 2021
Achievements include:- Business Analyst in the end to end delivery of M-PESA bill manager solution for Schools and Rentals. A first of it kind web platform that simplifies school fees and rent collection through features such as automatic payment reconciliation, invoicing, e-receipting, balance notifications and reports. Delivered using Agile Methodology, Design Thinking and ITIL best practices.- Business Analyst in the end to end delivery of M-PESA on USSD, an additional M-PESA channel that supports M-PESA app and Safaricom SIM toolkit.- Business Analyst in working with partner products integration on USSD. Example PayTV:GoTV and DSTVResponsibilities- Collaborating with stakeholder groups across the organization to ensure business and technology alignment for M-PESA related products. - Translating business requirements to functional and technical requirements in accordance to CBAP framework as well as Agile Methodology. - Improving existing products through co-creation with stakeholders in accordance to ITIL standards.- Facilitating project stakeholders in the process of user acceptance test.- Analyzing business strategy and determine system architecture requirements to achieve business goals.- Working with Product Owners and Tech leads to manage product backlog, defining and refining of user stories and prioritization of user requirements for future development.- Supporting product owners, UI/UX teams and frontend engineers in developing customer journey interfaces for new functionality and optimizing existing features.
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Safaricom Limited
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India
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1 - 100 Employee
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IT Business Analyst-Intern
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Aug 2017 - Oct 2017
Responsibilities - Translating stakeholder requirements into deliverables such as functional specification, use cases, user stories and workflow diagrams. - Liaising between business and technical personnel to ensure a mutual understanding of process and applications. - Reporting technical issues and making recommendations to the development team. - Writing and execution of Test Cases. Responsibilities - Translating stakeholder requirements into deliverables such as functional specification, use cases, user stories and workflow diagrams. - Liaising between business and technical personnel to ensure a mutual understanding of process and applications. - Reporting technical issues and making recommendations to the development team. - Writing and execution of Test Cases.
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United States International University - Africa
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Kenya
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Higher Education
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400 - 500 Employee
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ICT Admininistrator-Intern
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May 2016 - Aug 2016
Responsibilities • Resolving and closing tickets on the LAN support system. • Providing end user support; remotely and on site. • Switch and router configuration. • Network cabling . • Crimping and testing cables. • Administering Active Directory. • Hardware and software maintenance. Responsibilities • Resolving and closing tickets on the LAN support system. • Providing end user support; remotely and on site. • Switch and router configuration. • Network cabling . • Crimping and testing cables. • Administering Active Directory. • Hardware and software maintenance.
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Education
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2014 - 2018
Multimedia University of Kenya
Bachelor's degree, Computer Science -
2020 - 2020
Strathmore University
Certificate in Data Science and Analytics in Python
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