Joan Jr Dely

Sales and Marketing Specialist at Safelink
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Contact Information
us****@****om
(386) 825-5501
Location
Bacolod, Western Visayas, Philippines, PH

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Credentials

  • Lean Six Sigma Foundations
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Learning to Write Marketing Copy
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Marketing: Copywriting for Social Media
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • fundamentals of digital marketing
    Google
    Sep, 2022
    - Nov, 2024
  • SEO Fundamentals Course
    Semrush
    Feb, 2023
    - Nov, 2024
  • Technical SEO course
    Semrush
    Feb, 2023
    - Nov, 2024

Experience

  • Safelink
    • Jersey
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sales and Marketing Specialist
      • Apr 2022 - Present

      -Manage the sales pipeline and source leads -B2B Lead Generation -Communications with clients and coordinate with all departments across the company to improve service -Email and Chat Support -Oversee Customer success (Program Management) and report directly to the company's Managing director. -Manage the sales pipeline and source leads -B2B Lead Generation -Communications with clients and coordinate with all departments across the company to improve service -Email and Chat Support -Oversee Customer success (Program Management) and report directly to the company's Managing director.

  • ARB Call Facilities Inc
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Support Employee
      • Jul 2020 - Sep 2021

      Assist Loan originators with processing questions, contact other departments to resolve customer loan disputes, and apply a discount when necessary.

    • Underwriter
      • Feb 2020 - Jul 2020

      Responsible for approving and denying personal loans for an American-based financial company, ensuring all parameters are met by loan agents, listening to call recordings and filtering pre-approved loans.

    • Loan Originator
      • May 2019 - Feb 2020

      Contacting leads and following the loan origination process to generate pre-approved loans, explaining interest rates and payment options to clients.

  • 51Talk
    • Singapore
    • E-Learning Providers
    • 700 & Above Employee
    • English Second Language Teacher
      • May 2018 - Jul 2019

      Conducting activities and lessons based on ESL teaching methodologies. Encouraging and engaging students to speak in English Conducting activities and lessons based on ESL teaching methodologies. Encouraging and engaging students to speak in English

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Feb 2017 - Feb 2018

      Chat and email support for queries from customers for an American cable company. Chat and email support for queries from customers for an American cable company.

  • Transcom
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Retention Specialist
      • Aug 2016 - Feb 2017

      Responsible for saving customers from cancelling their accounts. We receive calls from other departments and rectify clients' issues. Meet Sales and other KPIs. Responsible for saving customers from cancelling their accounts. We receive calls from other departments and rectify clients' issues. Meet Sales and other KPIs.

Education

  • West Negros University
    Bachelor of Arts - BA, English Language and Literature/Letters
    2015 - 2018
  • West Negros University

Community

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