Experience

Intruno
• United States
• Data Security Software Products
• 1 - 100 Employee
• Marketing Specialist

  • Jul 2022 - Present


Sunvalleytek International Inc.

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Phone Support

  • Dec 2020 - Aug 2022

  Answering and responding to technical support inquiries via phone and email. I have the customer service skills and knowledge to database that enables me to provide proper technical support to our customers. The products includes Bluetooth Receivers/Transmitters/Speakers/Headphones, Portable Battery Packs, Routers / Network Devices, Desk Lamps and Projector. Answering and responding to technical support inquiries via phone and email. I have the customer service skills and knowledge to database that enables me to provide proper technical support to our customers. The products includes Bluetooth Receivers/Transmitters/Speakers/Headphones, Portable Battery Packs, Routers / Network Devices, Desk Lamps and Projector.



Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• Senior System Engineer

  • Aug 2012 - Dec 2020

  IT Professional with over 10 yrs of extensive End To End support for the entire Singapore Home Broadband Singtel Users, Installation and Maintenance. Strong troubleshooting knowledge on the network, manage, update customer technical profile. Assist on the Netlinktrust account status and configuration. IT Professional with over 10 yrs of extensive End To End support for the entire Singapore Home Broadband Singtel Users, Installation and Maintenance. Strong troubleshooting knowledge on the network, manage, update customer technical profile. Assist on the Netlinktrust account status and configuration.



1&1 Internet Development SRL

• Advance Technical Support and Sales Representative

  • Mar 2009 - Jun 2012

  Support customer by providing information on known outages, connectivity, tool maintenance and other concerns which are temporal in nature. Support scripting errors (PHP, ASP, ASP.net), Support database question (My SQL, MS SQL, Access). Supports functionality questions (Plesk, remote desktop and dedicated server). Assist in setting up Exchange, Eshop and Sharepoint).Support all product line offerings of 1&1 UK and US customer which includes Control Panel, Customer Web functionality using website building, Email Accounts. Support all domain functionalities, process for registration and general domain question. Show less