Experience

KYEC USA

• 1 - 100 Employee

• Sales Sr. Account Manager

  • Jul 2018 - Present

  • Oversee multiple accounts simultaneously: one major (quarterly revenue of $14M), a second-tier ($1.5M quarterly), and four developmental accounts. • Manage total account: define strategic, measurable goals; oversee inventory, logistics, sales forecast/capacity, product introduction and mass production; make impactful decisions (e.g., prioritizing, going forward with investment, charging or waiving cost). • Facilitate special projects, program development, event-planning for stakeholders. • Analyze data to generate sales strategies for improved market share; create and execute business plan and proposals to justify ROIs; generate RFQs. • Closely monitor projects; track daily status of business against requirements and quality issues; report concerns; and work with the team to find viable solutions to urgent issues. • Foster communication and collaboration via quarterly business reviews, customer visits (local and offshore), contact with VPs and upper management for direct follow-up on time sensitive tasks, and team-building activities. Show less



SPIL

• Semiconductor Manufacturing
• 300 - 400 Employee

• Sr. Sales Account Manager

  • Oct 2003 - 2018

  • Concurrently oversaw one major account (revenue of $25M - $30M per quarter), one second-tier ($4M per quarter), and four developmental accounts; coordinated new and existing projects. • Accountable for overall management of complex accounts, including generating and implementing a 3-year business plan and sales strategies to improve market share, tracking daily status of business, and managing resources; worked closely with management team and departments to solve issues. • Guided upper management toward needed changes in approach or focus; effectively managed frequent change. • Secured new and continuing business by generating RFQs, negotiating with customers, pipeline reviews, and creating business proposals with strong ROIs. • Evaluated and streamlined business process and systems; identified inconsistencies, gaps, and areas for improvements. • Supervised an account manager representative. Show less



St Assembly Test Svc

• United States
• Semiconductor Manufacturing

• Sales Account Manager

  • May 2002 - Oct 2003

  • Managed one top-tier customer and three developmental accounts. • Generated RFQs, prepared written quotes, and worked with teams to determine needed resources, budgets, projected supply/demand, and related risks. • Responsible for efficiently resolving daily manufacturing and test issues. • Supported Engineering activities and helped transition products to mass production. • Provided sales strategies to maximize revenue and establish benchmarks with customers for potential business opportunity. • Tracked customer and factory performance; identified concerns that could potentially impact achievement rates. • Coordinated and actively participated in customer visits (meetings, audits, and line-tours). • Resolved invoicing and collection issues between factory and customer. • Designed, organized, and led team-building and other activities to support employees and validate their value to the company. Show less



Siliconware Usa

• United States
• Semiconductors
• 1 - 100 Employee

• Account Manager

  • Jan 2000 - May 2002

  • Managed two major and two developmental accounts. • Liaised between customer and offshore manufacturing facilities, product development, design, finance, quality, logistics, engineers, Information Technology, and planning organizations; coordinated resources with them. • Supervised the qualification of new designs, products, and packaging. • Identified and resolved daily issues in manufacturing, test, invoicing, and collection. • Benchmarked customer’s performance and growth potential for strategic planning. • Collected and presented data at quarterly business review presentations. • Prepared monthly forecast for capacity planning and revenue analysis Show less



Sprint PCS

• United States

• Customer Service Manager Retail

  • Jan 1998 - Jan 2000

  • Managed customer service and sales personnel: trained, motivated, and supported them; motivated them to meet or exceed sales and revenue targets. • Encouraged daily activities that would increase sales, decrease churn, and increase customer satisfaction and retention. • Performed monthly inventory and audits • Kept updated on industry procedures related to customer service, back office, front office, and operational processes so as to educate and train the support staff. • Managed customer service and sales personnel: trained, motivated, and supported them; motivated them to meet or exceed sales and revenue targets. • Encouraged daily activities that would increase sales, decrease churn, and increase customer satisfaction and retention. • Performed monthly inventory and audits • Kept updated on industry procedures related to customer service, back office, front office, and operational processes so as to educate and train the support staff.