Joan Cooper
Contact Centre Manager, Customer Service and Admin at Adrian Flux Insurance Services- Claim this Profile
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Topline Score
Bio
LinkedIn User
I’ve worked with Joan on various phases of a remediation programme spanning two years, as the key Operational stakeholder Joan is excellent at articulating impact and adapting to change throughout the project lifecycle. When faced with issues arising after implementation Joan has always proposed considerations and solutions which help the project team resolve the issues faster. Her team share the same characteristics and it makes them fantastic to work with.
LinkedIn User
I’ve worked with Joan on various phases of a remediation programme spanning two years, as the key Operational stakeholder Joan is excellent at articulating impact and adapting to change throughout the project lifecycle. When faced with issues arising after implementation Joan has always proposed considerations and solutions which help the project team resolve the issues faster. Her team share the same characteristics and it makes them fantastic to work with.
LinkedIn User
I’ve worked with Joan on various phases of a remediation programme spanning two years, as the key Operational stakeholder Joan is excellent at articulating impact and adapting to change throughout the project lifecycle. When faced with issues arising after implementation Joan has always proposed considerations and solutions which help the project team resolve the issues faster. Her team share the same characteristics and it makes them fantastic to work with.
LinkedIn User
I’ve worked with Joan on various phases of a remediation programme spanning two years, as the key Operational stakeholder Joan is excellent at articulating impact and adapting to change throughout the project lifecycle. When faced with issues arising after implementation Joan has always proposed considerations and solutions which help the project team resolve the issues faster. Her team share the same characteristics and it makes them fantastic to work with.
Credentials
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BTech Level 3 Art and Design
College of West AngliaOct, 2014- Nov, 2024
Experience
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Adrian Flux Careers
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United Kingdom
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Insurance
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100 - 200 Employee
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Contact Centre Manager, Customer Service and Admin
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Jul 2017 - Present
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Swinton Group
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United Kingdom
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Insurance
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700 & Above Employee
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Customer Service Development Manager
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Oct 2010 - Present
Providing exemplary Customer Service and Support with Motor no claims discount validation, Claims administration, MTAS and rebrokesPersonal Accident, Home Emergency and breakdown Policy Customer SupportInbound and Outbound customer ContactRetention activity for PA policiesTarget and objective settingPerformance Management People Management and developmentWorkflow Management and process improvement
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PA and ADB Unit Manager
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Aug 2001 - Oct 2010
Manager, Pa and ADB UnitInbound customer serviceAdministration of policiesClaims handlingFinancial reportingManagement Information
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NORWICH UNION LIFE & PENSIONS LIMITED
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Financial Services
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1 - 100 Employee
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Team Manager, Client 1st and IFA 1st Contact Centre
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Jul 1998 - Jul 2001
Managing Teams of customer service execs, direct Customer Contacts with Client 1st for Life Insurance, Pensions, EndowmentsAlso IFA 1st, dealing with IFAs and their client base Managing Teams of customer service execs, direct Customer Contacts with Client 1st for Life Insurance, Pensions, EndowmentsAlso IFA 1st, dealing with IFAs and their client base
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Development Officer
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Jun 1997 - Jun 1998
Manage analysis of Housing Association funding and developmentsSupport a team of Surveyors and Development ManagersExecutive support for the Board Manage analysis of Housing Association funding and developmentsSupport a team of Surveyors and Development ManagersExecutive support for the Board
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NORWICH UNION LIFE & PENSIONS LIMITED
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Financial Services
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1 - 100 Employee
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Executive Assistant
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Jan 1987 - Jun 1997
Executive Personal Assistant to Group Direct Marketing ManagerExecutive Personal Assistant to AGM, Norwich Union DirectAgenda and Diary ManagementComplaints HandlingDirect Marketing Support Executive Personal Assistant to Group Direct Marketing ManagerExecutive Personal Assistant to AGM, Norwich Union DirectAgenda and Diary ManagementComplaints HandlingDirect Marketing Support
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Community
