Experience

UNIPEC U.K. CO. LIMITED

• United Kingdom
• Oil and Gas
• 1 - 100 Employee

• Business application & Market data specialist

  • Jun 2019 - Present

• IT Analyst

  • Mar 2016 - Jun 2019



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support

  • 2009 - 2013

  • Providing 1st and 2nd line software/hardware support to North American Customers for Business Notebook over the phone and initiated the proper solution to customers positively with multi-tasks taken under pressure• Answering incoming calls from clients, processing emails and logging calls by using GCSS/WFM• Diagnostics issues, resolve with first time fix. • Adhering to policies, procedures, processes/checklists and documentation• Identifying and escalating any critical issues to appropriate resources in a timely manner• Liaise with escalation team, carriers, status team, warehouses, repair depot and onsite technicians• Delivered very solid professional technical skills to customers• Complete understanding of global call center operation process• Data analysis in order to improve performance to meet the target• Employee Engagement and Environment Decoration and event hosting• Substantially enhanced new hire process training and mentoring • Successfully contributed to North American process focal role for global business communications