Office Manager

• Apr 2022 - Present

Customer Support Department Manager

• Mar 2021 - Feb 2022

Office Manager

• Sep 2020 - Dec 2020

Commercial

• Sep 2018 - Sep 2020

• Cost value reconciliation reporting for QS’s• Processing Application for Payment, sub-contract invoices and issuing payment certificates • Key client account management • Document control, project and commercial administration duties• Project management • Project cost analysis • Actual and Accrual Cost reconciliation and forecasting • Cost value reconciliation reporting for QS’s• Processing Application for Payment, sub-contract invoices and issuing payment certificates • Key client account management • Document control, project and commercial administration duties• Project management • Project cost analysis • Actual and Accrual Cost reconciliation and forecasting

Account Manager

• Jun 2018 - Aug 2018

• Processing orders and quotations, negotiating prices and terms where necessary in order to maintain working relationship with the customer and supplier.• Worked as part of a team developing and maintaining strong relationships with established customers.• Understanding customer requirements to effectively sell Kite’s full range of bespoke products and services. • Managing accounts to set budgets, monitor performance and maximise spend potential. • Processing purchase orders, liaising with third parties to ensure requirements are met and dealing with any invoice queries or supplier discrepancies. • Regular use of Sage to understand and record important / concise account information.• Solving problems and applying logic when handling conflict.• Dedicated to expanding client bases by building lasting relationships.

Customer Experience Executive Manager

• May 2013 - Jun 2018

•Regularly achieved sales and KPI targets to secure team bonus•Depot debt reduction by half a million including insolvency accounts•Decreased expenditure by standardising ordering procedures and renegotiated supplier contracts while ensuring the continuation and enhancement of sales•Successfully increasing customer satisfaction by implementing internal NPS scoring to maximise efficiency, and the bottom line•Managing efficient staff utilisations and resolving employee challenges•Assisted with Human Resources duties including new employee hire packages, benefits, training, performance monitoring and exit interviews•Coordinated responsibilities across multiple site locations•Implementing process improvement across all departments•Collaborating with operations, site, transport and service departments•Negotiating and processing Cabin, Moduflex and Modular Build damages•Purchasing, inventory and stock management for ordering and cross hiring of service goods for warehouse and customers including Capex and stock taking/ reconciliation

Waste Water Support Technician

• Apr 2013 - May 2013

• Responsible for evaluating all new sewer connection applications. • Acted as a point of contact for the Customer to ensure both clarity of requirement, and a high level of service, ensuring that a design brief is produced that meets both the Customers and Severn Trent’s expectations. • Ensuring that the customer application meets all regulatory and statutory requirements. • Liaising with customers during pre-design to identify all customer requirements. • Established whether to refer an application to Network Partners (using a matrix). • Developed and maintained excellent relationships with all stakeholders both internal and external. • Evaluated and determined whether a site is simple or complex. • Evaluated and produced a design brief which ensures maximum efficiency for both the Customer and Severn Trent with respect to construction options and costs. • Ensured that the design briefs produced represent the highest standards with regards to engineering standards. • Ensured accurate completed applications were progressed within the published timescales against industry and company guidance. Delivering correct advice, and following the correct application process without negatively impacting on the Ofwat levels of service agreements.

Call Center Coordinator - Sky Independent

• Feb 2013 - Apr 2013

• Processing orders internally and externally for Sky. • Arranging paperwork for delivery. • Ordering new items from suppliers to keep on top of stock.• Customer review aftercare.• Dealing with damages or faulty equipment returned by customers. • Processing orders internally and externally for Sky. • Arranging paperwork for delivery. • Ordering new items from suppliers to keep on top of stock.• Customer review aftercare.• Dealing with damages or faulty equipment returned by customers.

Sales Administrator

• Jun 2010 - Jan 2013

Service & Transport Administrator

• 2005 - 2010

• Day to day administrative tasks of the business (Photocopying, filing, faxing).• Customer relations through email and incoming and outgoing calls.• Raising Purchase orders.• Invoice tracking and query solution.• Maintaining the staffs holiday, training and absence records.• Service breakdown/repair quotations• Maintaining all service engineers’ paperwork.• Inter depot transfers • Chargeable and warranty processing.• Engineer appointment booking.• Customer service monthly reviews.• Off Hirers and inter depot transfers of company assets.• Updating Data lots from drivers Tacho cards.• Keeping track of company vehicle Tax, MOT and services including any drivers points and fines.• Obtaining monthly meter readings of gas, electric and water

Art Associate

• Sep 2005 - May 2006

Helped out teachers with assisting in GCSE art classes in preparation for students exams - part time during free periods at 6th Form. Helped out teachers with assisting in GCSE art classes in preparation for students exams - part time during free periods at 6th Form.