Executive Operations Manager

• Dec 2022 - Present

Operations Manager Clinical & Allied Health Services

• Jul 2021 - Dec 2022

Branch Manager

• Mar 2020 - Jul 2021

Service Delivery Manager

• Jun 2019 - Mar 2020

Project Manager

• Apr 2018 - Jun 2019

Elder Abuse Prevention and Support Service Elder Abuse Prevention and Support Service

Aged Care - Senior Project Officer

• Jul 2015 - Apr 2018

Aged Care Project Officer

• Sep 2013 - Jul 2015

• Project Manage the Department of Social Services Better Health Care Connections Project•. Project Manage the RACF service Navigation project•. Project Manage the ACP GCPHN project aligning with the QH End of Life Care Strategy •. Project Manage the COPD After Hours Project • Utilise service navigation skills to engage Multidisciplinary Care Teams to bring optimal health outcomes for RACF Residents within the project • Utilise a process scoping methodology• Utilise standard project management techniques with health or community services objectives and stakeholders to meet the objectives of strategic and operational plans • Monitor and report on progress of the approved project deliverables, performance indicators and targets and budgets• Interpret and comply with Policy, Program Guidelines, Accreditation Standards, Clinical and Governance Frameworks to ensure that projects are implemented accordingly to meet the approved project deliverables, performance indicators and targets • Assist with the identification and mitigation of project risks and proactively identify, report and manage project risks and issues • Liaise and negotiate with stakeholders • Assist with the development and implementation of contracts within GCPHN • Work collaboratively and provide support to GCPHN Advisory Groups, to facilitate strategic advice and direction, identify provider needs, and support the delivery of initiatives to address needs • Report against key performance indicators and provide input to evaluate and monitor services delivered or commissioned by the Gold Coast Medicare Local • Contribute to the development, implementation and evaluation of clinical governance activities to achieve and maintain continuous quality improvement • Attend meetings, conduct consultations and facilitate events and forums as required

Quality Learning & Workforce Development Consultant

• Apr 2012 - Sep 2013

• Facilitate the development and implementation of the Chronic Condition Self Management framework and ensure sustainability of workforce competence in chronic condition self-management for the organisation• Development and implementation of training programs for staff and volunteers throughout the Queensland Anglicare Network. Including Aged Care, Positive Directions (HIV Program), Homeless Projects, Employment Network, Foster Care, Nursing & Allied Health• Ensuring that learning and development activities are relevant and responsive to identified practice development needs and are aligned within the Anglicare SQ Learning and Development framework.• Work collaboratively and consultatively with the Learning & Development Facilitator CCSM and other members of the Learning & Development team within QLWD.• Network effectively within the healthcare sector to ensure that the Self Management Profile is a respected brand for Anglicare Southern Queensland. (Currently viewed as the International benchmark for Self Management Education.)• Work in accordance with the values of Anglicare Southern Queensland and support core business by providing services, guidance and advice within the Self Management specialty area.• Tender for grants, preparing funding submissions within specified timeframes (100% success rate)• Author national reports “State of the Family 2013” Anglicare Australia• Provide Practice Lead support to the Anglicare Southern Queensland network

Operations Coordinator

• Nov 2008 - Apr 2012

• Provide operational leadership to the CCSM, CACPs, HACC, Respite, Domestic Assistance, and Wellbeing Teams within the service• Support the service delivery teams by coordinating, monitoring and improving daily operations of the branch within the ASQ framework• Staff Management, coordination of education and business improvement activities, building relationships with relevant key stakeholders• Work effectively with various community sector networks• Research and evaluate the Chronic Conditions Self Management Program whilst in project and transition it to an organisational functioning program• Prepare submissions for funding to various funding sources and awards• Budget effectively to ensure financial viability of the branch and programs