UK & EU Strategic Solutions Manager

• Oct 2021 - Present

Head of Client Development

• Jul 2019 - Oct 2021

When I initially joined APG (at the time named AGS) it was a start-up Company with a portfolio of large Retail and Marketplace Clients. As the sole Key Account Manger I was responsible for not only forging strong relationships with the Clients to retain and grow revenue through regular face-to-face meetings but also setting up processes and procedures from scratch. This included but not limited to - Control Tower delay call outs - Service Performance reporting templates and analysis - Country Fact Sheets for new services - Onboarding new products, lanes and Clients - Monthly and Quarterly Business Review - Meeting templates and Power Points. My experience at APG also led me to successfully do the following: - Run many Tenders for large Retailers and Maketplaces - Manage strategic and complex Global Accounts - Work with project Stakeholders at the highest level - Entertain Clients from many different walks of life - Running weekly online fitness classes during - COVID to help with employees mental health and well being As APG grew quickly and successfully I was pivotal in training members of the Customer Service and Account Management Team and was promoted after a year and a half to Head of Client Development. Managing two Key Account Managers, one Onboarding Manager and a Sales Analyst. My initial portfolio value was £17M, per annum rising to £58M, 240% growth over 3.5 years

Key Account Manager

• Jan 2018 - Jun 2019

Strategic Account Manager

• Oct 2014 - Dec 2017

During my time at Asendia as a Strategic Account Manager I was responsible for managing the overall relationship on their most prestigious account, dealing directly with the CEO. This was not only their largest client but also a strategic partnership that at the time equated to 50% of their entire revenue (Circ £20M per annum). I worked in a consultation capacity alongside them to source both Global and local distribution products and value added services in order to meet and exceed their Blue Chip Client’s expectations, whilst allowing for complete end-to-end solutions, that created efficiencies, both in time saved and profitability. As this account was both highly confidential and unique in it’s nature I was also responsible for providing detailed month and year end financial reporting, with KPI’s being not only based around growth and revenue but also profitability. All of which I exceeded year on year.

Customer Service Executive

• Oct 2013 - Sep 2014

• Managing the day-to-day running of Accounts• Prioritising a heavy workload and meeting deadlines• Instructing various departments to ensure clients mailing projects are fulfilled

Customer Insight Coordinator

• Nov 2007 - Feb 2013

• Working within the Central Marketing team • Managing a team of central and regional data administrators • Implementation of and on going training and administration of the e-marketing system Communigator and the customer profiling system Market Insight. • Producing and presenting customer profile and ROI reports for regional marketing managers and directors • Overseeing the day-to-day running of the regional campaign approval process, data segmentation and supply for all SJA campaigns and fulfilment of direct marketing. • Recommending and implanting change to improve standard and efficiency.

Special Project Manager - Response Centre

• Oct 2005 - Oct 2007

• Implementation for large charity organisation campaigns (for example Christian Aid Week), including writing the specifications for a bespoke response and fulfillment system. • Business Development Manager for the large charity organisation accounts (for example Christian Aid and Diabetes UK) including forecasting.• Managing a cross functional team of account executives and response handlers, overseeing the day-to-day running of large charity campaigns.• Supporting the HR director in raising the standards of the Response Centre.• Project managing and driving through the implementation of all new response and fulfillment clients. • Writing and delivering tenders and presentations for large response and fulfillment prospects.

Special Project Manager - Response and Fulfillment Team - one-year project

• Sep 2004 - Sep 2005

• Managing a team of 6 Account Executives• Reviewing all R&F IT systems, working closely with the in-house development team to fine tune, streamline and eliminate bugs. • Turning damaged client relationships into strong, trusting partnerships, through reviewing and creating service level agreements and procedures. Attending monthly progress meetings.

Project Manager - Implementation of MI System throughout the business - six-month project

• Mar 2004 - Aug 2004

• Delivered on time and within budget.• Reporting directly to the Board• Configuring all areas of the system• Working directly with all departments to drive the project plan forward, using boundary management skills and negotiation techniques. • Monitoring the overall progress of the project and taking corrective action where necessary.

Project Administrator

• Jan 2003 - Feb 2004

• Producing client reports and all project documentation• Leading user group workshops and meetings. • Driving through project milestones to ensure deadlines were met. • Designing and documenting procedures for all new accounts, inline with BSI standards and requirements.

Senior Account Executive

• Oct 2001 - Dec 2002

Supervising 5 Account Executives and their client portfolios, as well as managing the largest client on a day-to-day basis.

Account Executive

• Jan 1999 - Sep 2001

Taking ownership of a portfolio of 25+ clients, covering vastly different areas of the mailing industry.