Experience

Utiligroup (ESG)

• Utilities
• 1 - 100 Employee

• Client Solutions Partner

  • Sep 2015 - Present

  To be completed To be completed



Maginus (a Naveo Commerce Company)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• eCommerce Head of Projects

  • Apr 2014 - May 2015

  • Work to deliver eCommerce projects to cost, schedule and quality/scope criteria within the constraints of the contract with the customer, Maginus colleagues and third party organisations. • Endeavour to meet the commercial goals set for Project Management Team as defined by the eCommerce Business Plan. • Account for staff working on assigned projects. • Work closely with all Maginus business functions to ensure, at all times, the financial integrity of prospective projects and those won/delivered. This involves taking command of the project from its initiation to handover to business as usual (BAU) teams. • Ensure that staff, management and customer relationships are maintained and developed within allocated projects • Deliver routine project planning, status reporting, risk & issue management and financial management reporting to the eCommerce Director. • Work closely with the Resource Manager to schedule staff workloads for current and future projects ensuring that capacity issues are identified and rectified before they occur. • Communicate project information and motivate staff within a project team, ensuring project tasks are completed and reported efficiently. • Work to bring innovation and best practice to the ongoing development of the business units project methodology, assisting with the implementation of tools and techniques to best of breed standard. • Undertake as required, pre-sales support. • Demonstrate and ensure project team members uphold company policies and procedures. • Carry out other duties as assigned by eCommerce Director. • Conduct weekly progress meetings with the team. • Ensure processes and procedures are adhered to and that best practice is followed by all your team members. Show less



Findel

• United Kingdom
• Retail
• 100 - 200 Employee

• Project Manager

  • Jul 2012 - May 2013

  • Successfully implement two Findel brand web sites, whilst implementing data base and design improvements to existing branded web site (Hope/GLS/GALT/NES/SBS/A to Z/WNW/LDA/Philip Harris/Davies sports) • Managed the IT web development and support team, building relationships with infrastructure and Solution design teams • Managed third party web provider (Netalogue) • Developed and implemented change management structure including change release and testing strategy for the WEB • Implemented IT web reporting, inter business stakeholder communication and engagement, utilizing Prince 2 principals • Proactively engaged with the business to influence and support the eCommerce business strategy and implementation • Managed and implemented Punch-out and eProcurement onboarding solutions Show less



Radial Inc.

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Project Manager

  • 2008 - Jul 2012

  • Successfully implemented new client launches, leading IT development interfaces & Warehouse management systems (WMS), integration and set within contact centre, defining internal working processes, the agreement of commercial contracts including costs and SLA and stakeholder management. • E WEB integrations team internal and external, utilizing PHP, Linux and MY SQL based systems, including WMS/ warehousing and Call center set up. (RP, PRIAM, PSION, OMS (JDA), DATACASH fraud, Epiphany V11, telesales, CISCO, AVAYA) • Multi-channel Integration including EBay marketplace environment. • Managed & mapped end to end E commerce business including full warehouse design. Led a program for on going projects to identify exception analysis and process re design. Implement FR Scanning & wireless infrastructure into WMS and fulfilment processes. • Provide external customer support during development and project delivery, ensuring correct stakeholder and ownership engagement during transition of projects to BAU status. • Managed the IT infrastructure project to implement warehouse & WMS wireless and RF scanning application, implemented scan on Put away & Scan on pick processes. This has increased order fulfilment accuracy and reduced returns. • Managed the software development and Implementation for voice picking systems • Pro-actively project managed property requirements, identified and acquired a property to house the fulfillment requirement. Established best rent and rate structure providing the optimum flexibility and commercial format available. • Established new site fit out requirements and costs populating a standard GSI excel spread sheet budget matrix in order to fully ascertain capital cost implications, successfully migrated clients into the facility. • Prepared and manage a site transition plan involving all the key department managers. • Produced and managed supplier tenders to gain the best price deal for the business. Show less



Centrica

• Project Manager – British Gas Energy – Debt, Metering and Finance

  • 2002 - 2007

  The introduction of a new dual fuel SAP billing system required 5 process redesigns to enable existing Gas and Electricity debt processes to continue once legacy systems decommissioned. •Introduced a change to an Electricity data flow which enabled £22 million of customer’s payments to be correctly posted which won a Service Excellence award in 2003. •Pro-actively identified process issues within the active charge project by using Six Sigma control methods to monitor performance giving early indications of issues. This allowed a recovery plan to be agreed, enabling the project to deliver to the agreed performance targets, millstones and budget. •Conducted a review of the ‘Electricity account creation’ process and contributed to the final recommendations. This resulted in resources being made available for 3 of the key recommendations to be progressed. •Achieved the award for the Best Project in 2006 by surpassing the benefit targets and making £5.2 million benefit for British Gas. •Co-ordained the Training for off shore agents to support the Active Charge project until systems could be put in place to automate a charging function. This resulted in £240k additional revenue. •Recognised the processing teams outstanding efforts and contribution to the project by supporting their recommendation and achievement of a performance award. •Averted the risk of Centrica receiving a find of up to 10% of annual turnover from OFGEM. •Managed a team of analysts involved in piloting the provision of a new M.I. service to give enhanced performance visibility to the debt business. •Communicated weekly performance results to the Debt Management and Change Management Teams and held monthly Project Boards for the Stakeholders. Show less



British Gas

• Process Redesign Manager – Remittance Processing Centre – Oldham

  • 2001 - 2002

  -Proposed options to reduce processing time and produce resource benefits without impacting on customer service. -Led and managed a team that documented all process work to meet ISO accreditation standards. -Proposed options to reduce processing time and produce resource benefits without impacting on customer service. -Led and managed a team that documented all process work to meet ISO accreditation standards.



Centrica

• Account/ Project Manager – British Gas Energy - Remittance Processing Centre - Oldham

  • 2001 - 2001

  - Managed relationships between Barclays Bank and internal cash processing work flow. Responsible for evaluation of proposals submitted within the Tender Process for the British Gas Energy Remittance Processing Service. -Management of technical systems and negotiations for maintenance contracts for all plant machinery. -Compiled the weekly cash processing performance, delivered results within site performance meetings and then further distribution to key stakeholders. - Managed relationships between Barclays Bank and internal cash processing work flow. Responsible for evaluation of proposals submitted within the Tender Process for the British Gas Energy Remittance Processing Service. -Management of technical systems and negotiations for maintenance contracts for all plant machinery. -Compiled the weekly cash processing performance, delivered results within site performance meetings and then further distribution to key stakeholders.



The Automobile Association

• Service Delivery Training Manager

  • 1999 - 2001

  -Effectively managed teams of up to 30 people within a cost centre which included the negotiation and maintenance of budgets, showing savings at every opportunity. Identified opportunities for process development whilst monitoring trends both internally and externally-Built and developed effective communications with all customers, maintaining industry best practice from GM to customer facing staff. Planned departmental strategies in line with business and client objectives.-Provided management information on performance and cost benefits, customer satisfaction and return on investment. Show less

• Senior Training Officer

  • 1996 - 1999

  -Responsible for identification of innovative, proactive and creative solutions to learning needs from management to front facing staff. -Consultant for Training Needs Analysis, recommended and developed training events. -Provide learning solutions within budget and deadlines to ensure best practice and business objectives were met. Benchmark with internal and external industries to ensure the AA remained the market leaders and the customer care experts.