Senior People Business Partner

• Feb 2023 - Present

People Experience Partner

• Mar 2021 - Feb 2023

HR Business Partner

• May 2019 - Mar 2021

Regional HR Business Partner

• Apr 2018 - May 2019

Overseeing and coordinating HR functions for 40 practices across the North West region including Yorkshire, Merseyside, Manchester and the West Midlands, with ownership for delivering the HR strategy throughout the business. Providing strategic support and recommendations to a team of 4 Regional Directors, 6 Area Managers and 2 Clinical Operations Managers ensuring all activities are delivered in line with overall organisational objectives. Delivering leadership, training, mentoring and coaching to regional teams to ensure HR policies are complied with, to drive collaboration and to meet performance and service standards, whilst monitoring performance and capability. Managing the full end to end lifecycle of organisational change projects and initiatives inluding restructuring clinics in line with changing business needs and developing a manager’s guide to managing staff throughout change processes Regularly engaging with recruitment partners to manage the recruitment and retention of staff, and liaised closely with team member through exit interviews to understand reasons for leaving the company Spearheading the end to end development and implementation of new company policies including sickness, absence, disciplinary and grievance actions Maintaining up to date knowledge and communicating relevant changes to employment law legislation through attending regular seminars and CIPD membership Show less

People Manager

• Jan 2005 - Mar 2018

During this time I rapidly acquired a reputation for my ability to influence companywide HR policy and direction, having led a number of sites including three supermarkets. I originally joined Tesco in 1990 before progressing through the company through a series of senior leadership roles. I am in the unique position that I am able to bring my knowledge across all levels of the business to influence key HR policy and change. In April 2016 I was seconded to a managing hours and people impact coaching role which required me to oversee the transition of staff from the night to day shifts. Within my role I was a key contact between head office and the stores and I had overall responsibility for multisite capability and also for developing management capability. My role required me to lead all activities relating to employee relations, recruitment and selection, leadership development and training and development. Most notably during this time I managed the recruitment and selection for the graduate programme and I managed the training and assessment through the internal training policy. In relation to my TUPE experience, I managed the outsourcing of the catering company and opticians which required extensive trade union engagement. A key requirement of my role also required me to work closely with regional managers to ensure seasonal recruitment needs were met. I also worked closely with managers to resolve issues relating to grievances and to support People Partners, Store Directors and Store Managers through operational change programmes. Show less

People Impact Coach

• Sep 2016 - Dec 2016

In April 2016 I was seconded to a managing hours and people impact coaching role which required me to oversee the transition of staff from the night to day shifts. Within my role I was a key contact between head office and the stores and I had overall responsibility for multisite capability and also for developing management capability.

Managing Hours Coach

• Apr 2016 - Sep 2016

Customer Service Manager

• Jul 2001 - Jan 2005

Building on my previous expertise within the business I directly line managed three checkout managers and sixty checkout operators. My notable achievements during this time included developing the new checkout scheduler system and coaching managers to effectively use and plan resources on the checkouts which achieved targets for the queuing measure and throughput rates.

Checkout Manager

• Jan 1995 - Jul 2001

Wages Clerk

• Oct 1993 - Jan 1995

Checkout Assistant

• Aug 1990 - Oct 1993