Experience

Randstad Sourceright

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Human Resource Specialist

  • Sep 2023 - Present



Corporate Crown Tax Group

• Business Owner

  • Jan 2017 - Present

  Memphis, Tennessee, United States



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Sr Recruiter

  • Oct 2021 - Jun 2023

  Very High-Volume Commercial Recruiting. Industrial & Professional Sector Source, Prescreen & Interview for Top Talent. Collaborate with Hiring Managers on needs of departments. Innovate hiring strategies. Use Bullhorn, Taleo and Workday Initiate Preemployment Screenings through SharePoint 178 Fills, 434 Internal Interviews, 293 Client Submissions $321,453 Approx. Revenue 98.3 % Fill Rate



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Human Resource Business Partner

  • Jan 2019 - Oct 2021

  - Provide strategic HR guidance to senior executives and managers, supporting an organization of 500 employees. - Develop and implement HR strategies, policies, and programs in alignment with the company's goals. - Partner with business leaders to identify and address talent management needs, including recruitment, onboarding, retention, and succession planning. - Conduct thorough analysis of workforce trends and data to identify areas for improvement and develop proactive… Show more - Provide strategic HR guidance to senior executives and managers, supporting an organization of 500 employees. - Develop and implement HR strategies, policies, and programs in alignment with the company's goals. - Partner with business leaders to identify and address talent management needs, including recruitment, onboarding, retention, and succession planning. - Conduct thorough analysis of workforce trends and data to identify areas for improvement and develop proactive solutions. - Actively participate in organizational development initiatives, including change management and performance improvement efforts. - Manage employee relations issues, investigating complaints, mediating conflicts, and ensuring fair and consistent application of policies and procedures. - Lead and facilitate training sessions for employees and managers on HR topics, including diversity and inclusion, performance management, and leadership development. - Oversee the administration of HR functions, including payroll, benefits, performance evaluations, and employee engagement surveys. - Stay up-to-date with employment laws and regulations, ensuring compliance and advising management on best practices. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Senior Human Resources Business Partner

  • Jan 2015 - Jan 2019

  Legal & Finance Sector Advertise vacancies, run ads in both print and digital media for open positions in the company Design, develop and initiate a process by which the right candidate would be selected Inform the candidate, the duties and responsibilities of his new post, as well as the salary offered Advice the candidate accordingly Forward the resumes and CVs to the Hiring Managers Initiate multiple rounds of interviews for selecting the right person.

• Office Manager

  • Jan 2014 - Jan 2015

  As an office manager I was responsible for organize meetings and managing databases. Booking transport and accommodation. Host company’s events. Prepare presentations and reports. I was the point of contact for maintenance, mailing, shipping, supplies, equipment, bills and errands.

• Customer Service Representative

  • Jan 2013 - Jan 2014

  As a customer service rep my role was to resolve customer complaints and concerns via phone. Cancel or upgrade accounts. Greet customer warmly and ascertain problem or reason for calling. Utilize computer technology to handle high call volume.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jan 2013 - Jan 2016

  "Accomplished customer service professional experienced in managing high call volume environments. Proven track record of efficiently addressing customer inquiries, resolving issues, and providing exceptional support. Skilled in active listening, problem-solving, and maintaining a positive demeanor during fast-paced interactions. Proficient in utilizing CRM systems to document interactions and ensure accurate follow-up. Committed to delivering top-notch service while effectively managing time… Show more "Accomplished customer service professional experienced in managing high call volume environments. Proven track record of efficiently addressing customer inquiries, resolving issues, and providing exceptional support. Skilled in active listening, problem-solving, and maintaining a positive demeanor during fast-paced interactions. Proficient in utilizing CRM systems to document interactions and ensure accurate follow-up. Committed to delivering top-notch service while effectively managing time and prioritizing tasks in a busy setting." Show less