Contract Manager

• May 2022 - Present

Technical Maintenance Contracts Technician

• Mar 2021 - May 2022

Key Responsibilities • Civils, General Maintenance, Roofing & Guttering, Fuel Delivery System, BMS, Statutory Inspections • Awarding works, projects and tenders to subcontractors • Account management delivering to internal clients and tenants • Writing, reviewing and awarding tenders • H&S Subcontractor management • Monitoring and developing contract performance • Securing buy-in and funds from other areas of the business • Delivering best price and VFM Achievements in Post • Working with subcontractors and ABP team to get the passenger terminals “cruise ready” post Covid • Becoming chief liaison within Maintenance for Hams Hall • Promoting and showcasing Maintenance within ABP Show less

Branch Manager - redundant due to Covid

• Sep 2020 - Mar 2021

Electrical Reactive Operations Supervisor - redundant due to Covid

• Sep 2019 - Jul 2020

National Logistics Manager

• May 2016 - Aug 2019

National Logistics Manager / Implementation Manager / Scheduling, Prime & Logistics Manager / Senior Scheduler / Scheduler Reporting directly to the CEO with responsibility for delivery and training of ICE Products and Services to a national customer base. Delivering multi-million pound mobilisations. Maximising field team productivity for 50,000+ orders / year. Strategising across the Service, Operations & Logistics divisions to maximise productivity, sustainability and profitability Key Responsibilities • Head of Department • Change Management and Integration • All aspects of Team Management • Scheduling all field activity – Service, Install & Training, PAT, PPM • Planning, managing, reporting, customer liaison for mobilisations and deliveries • Installing, developing and utilising automated scheduling tools • Instruction & Management of 3rd party contractors • Load, Fleet & Driver Management • Managing a multi-site office based scheduling team • Intra-hub logistical movements • H&S Team, OOH Team, Engagement Team, Mobilisation & Exceptions Team – Chair, Transition Team • Reporting to internal & external stakeholders Achievements in post • Achieving and maintaining high standards and productivity • Managing and sustaining my responsible area of the business during a major acquisition, • Rebrand and relaunch of training and installation team • Chairing Mobilisation Meetings • Team budget P&L, Q1 & Q2 of 2019 tracked against actual rather than projected Show less

Planning & Helpdesk Manager

• Mar 2014 - Jan 2016

Key Responsibilities/Targets o Head of Department/Team Manager/SMT o Productivity o Profit Margin o Downtime (unpaid hours) o Project/Contract Management o KPI/SLAs o Workload/Field Team Strategy o All Live Work Orders o Suppliers & Sub-Contractors o Clients o Helpdesk o Reactive Business o Key Operations Strategy o Operational Reporting/Performance Monitoring & Management o Interviewing/Hiring Office & Field Based Staff o Scheduling o Work In Progress Management o H&S o Complaints o Compliance o Team Development/Training Achievements in post • Combining the Planning & Helpdesk Teams and function • Increasing, improving and reforming Operational reporting • Reducing order lead time • Implementing a referral system for all new orders to allow profit maximisation • Achieving & maintaining set targets – recently achieving the best productivity & downtime results the business has recorded • Managing the increased Reactive workload whilst delivering Planned works and managing client expectation through extreme weather of recent months, August & December 2015 being the wettest on record • Revising current and introducing new company policy & procedure to reflect actual operational methods Show less

Reactive Maintenance Manager

• Jan 2011 - Feb 2014

Key Responsibilities • Managing 3 major contracts, combined £5m, KPI assessed • Schedule & manage 40 Operatives • Manage 15 contractors • Sourcing, interviewing & hiring staff – office based & field based workforce • Developing staff & supporting training and development plans • Manage drainage works & plumbing team • Manage helpdesk/admin team • Manage H&S - RAMS, asbestos, WAH, access etc. • Reporting, referrals to client on individual works • General admin, helpdesk & office duties • Manage reporting function, meeting KPIs • Responsible for closing & invoicing works • Make decisions on works within budgetary constraints • Deal with complaints, supplying audited paperwork, reattendance etc • Attending client/contractor WIP & contract meetings • Guide operatives on causes/solutions to works • Scheduling holiday works • Covering Office Manager, Senior Manager and Financial Director (day-to-day) roles in their absence • Pricing & planning/managing small project works • Bringing works in on budget with an adequate profit margin Setting up orders accurately on in-house system, average 30/40 per day: Allocating works to subcontractors; General admin/filing; Answer queries from clients; Chasing works with subcontractors Achievements in post • Introduced & setup dedicated helpdesk • Reformed reporting process & appearance • Built excellent working relationships with operatives, directors, contractors, clients & HCC hierarchy • Sourced, tested and implemented software & PDAs that interfaced/is compatible with 3 main contractors systems, providing the business with an order management system • Implemented document scanning to record and also support client auditing • Worked with 3 different client systems, tailoring their systems to work for business also to negate the need for running a reporting system concurrently Show less