Senior Business Analyst (+ Project Management)

• May 2020 - Present

Policy Administration System; ICE InsureTech: ~ Wireframes for UX/UI design for Dealer Portal. ~ Dealer Portal integration with backend system. ~ RFP process: Requirements for RFP written vendor responses. Policy Administration System; insuredHQ: ~ Business requirements for development & configuration pieces, in User Story format with process & concept diagrams. ~ UAT planning, template development & execution. Call Centre telephony implementations: MiTel telephony implementation & AWS. ~ Project Management tasks. ~ Business requirements & UAT ~ Training documentation. Integrations: ~ B2B: Dealer's system to Provident's in-house policy admin system (PICLOS): + Integrated Data & process flow diagrams. + Business rules & requirements. ~ EID: "Electronic Initial Disclosure" was a statutory requirement from NZ Commerce Commissions. + Diagrams: Workflow, process & data flow diagrams. + Wireframes for each product user journey: UX design. + Business rules & requirements. Cyber Security program: ~ Project Manage the delivery of a program of cyber security response initiatives. ~ Cyber attack response processes: Develop processes & communication tools, to be initiated in event of a cyber attack. Other Implementations: Talent LMS.

Senior Business Analyst

• Nov 2019 - Apr 2020

Multiple ICT Infrastructure projects as follows: ~ Salto lock installations on FD Locations; Business process re-engineering & stakeholder requirements document. ~ Gallagher software migration to HCI; BPMN As-Is process flows. ~ ISX StruxureWare migration to HCI; Stakeholder requirements document. ~ MailMarshal replacement; Scope document & stakeholder requirements document. ~ Exchange Online; BPMN As-Is business process diagrams. ~ ServiceNow ITOM implementation; Scope document & stakeholder requirements. Vendor showcase run sheet & scoring documents, Score analysis & recommendations. Holidays Act Remediation web portal: Customer & user Journey diagrams & stakeholder requirements for development of a web portal to be used by past employees to claim leave amounts. RFID chips for Adelaide casino: Stakeholder requirements document. RFID cards for VIP customers (Black & Ultra) for Auckland casino: Customer & User Journey diagrams & requirements document. Projects were de-prioritised due to COVID-19 Lockdown (April 2020).

Senior Business Analyst

• Apr 2019 - Oct 2019

Connect UXIR remediation projects: Delivery of multiple UX improvements for the DES Connect system (built on Appian platform). In an Agile setting, my role was to elicit and document User Story format requirements incorporating BMN2 & context diagrams. Working with DES internal Appian Solution Architects & Developers, Testers & Change Team to deliver the following improvement initiatives: • Payment page re-design & functionality improvements • Macropod Application Lodgement & document uploads • Macropod Order fulfilment, Tag Returns & Allowances • Macropod Permit Returns • Action Due Date report • Connect Search improvements and Address validations.

Senior Business Analyst

• Jul 2018 - Apr 2019

The purpose of the project is to transition the Sedgman mining business from an integrated SAP ERP, onto JDE ERP (plus other 'Best-of-bread' interfaced solutions). The aim of the project is to minimise the impact of the company transition; including reviewing business processes & impact on existing FTE levels. Phase 1: High-level analysis & recommendation report, RFP & vendor analysis. Phase 2: Further Workshops & analysis for the development of an RFP for Time Capture solution to support complex (business-critical) Billing processes.

Senior Business Analyst

• Aug 2015 - Jul 2018

~ Senior BA on PCI DSS compliance project to PCI DSS V3.2; through the implementation of a program of works including As-Is process analysis & mapping, process redesign, technologies & documentation. ~ Online Claims Portal integration project: Integrating the current Online Claims Portal with Midas & E5 applications. ~ Speedwell Migration project: New B2B website functionality for Reporting & Multi-traveller, & other functionalities and UI enhancements. ~ Senior BA on PCI DSS compliance project to PCI DSS V3.2; through the implementation of a program of works including As-Is process analysis & mapping, process redesign, technologies & documentation. ~ Online Claims Portal integration project: Integrating the current Online Claims Portal with Midas & E5 applications. ~ Speedwell Migration project: New B2B website functionality for Reporting & Multi-traveller, & other functionalities and UI enhancements.

Senior Business Analyst (IS), and Warehouse & Inventory Project Lead

• Oct 2014 - Jul 2015

~ Warehouse & Inventory Project Lead: Strategy & delivery of warehouse & inventory initiatives. ~ eBusiness - Website development project: Use Cases and User Stories for Sitecore website development including forms development, customer engagement, eBusiness and integrations with EDRMS. ~ Intranet and Collaboration project: Requirements gathering for Intranet platform refresh (Sitecore), forms, interactions of collaboration tools and EDRMS. ~ Warehouse & Inventory Project Lead: Strategy & delivery of warehouse & inventory initiatives. ~ eBusiness - Website development project: Use Cases and User Stories for Sitecore website development including forms development, customer engagement, eBusiness and integrations with EDRMS. ~ Intranet and Collaboration project: Requirements gathering for Intranet platform refresh (Sitecore), forms, interactions of collaboration tools and EDRMS.

IT Business Analyst

• Feb 2014 - Aug 2014

Set BA & PM standards & templates, & embed into business processes. Greenfield dev: Business Case, Business & functional requirements, RFP, manage tender process, proposed solution analysis. COTS: Vocational Placements; Business Case, Business requirements. IT Infrastructure proj: Campus upgrades, Network refresh (Active/Active). Set BA & PM standards & templates, & embed into business processes. Greenfield dev: Business Case, Business & functional requirements, RFP, manage tender process, proposed solution analysis. COTS: Vocational Placements; Business Case, Business requirements. IT Infrastructure proj: Campus upgrades, Network refresh (Active/Active).

Business Analyst

• Jan 2014 - Feb 2014

Perform business analysis in implementing their CMS (Customer Management System) for the 10th February start-up date. This is a short-term contract due to be completed by 14th February 2014. Perform business analysis in implementing their CMS (Customer Management System) for the 10th February start-up date. This is a short-term contract due to be completed by 14th February 2014.

BA & PM

• Sep 2014 - 2014

Business Analyst

• Apr 2013 - Dec 2013

Sabre implementation, phase II. Working in the Future functionality team eliciting requirements for Sabre future functionalities, this project has three aspects; 1. To gather business requirements, develop the FSD based on functionalities actually being delivered, and document gaps for future development. 2. To gather and document business requirements for the delivery of future Sabre enhancements. 3. Manage unit & regression testing for implementation. Sabre implementation, phase II. Working in the Future functionality team eliciting requirements for Sabre future functionalities, this project has three aspects; 1. To gather business requirements, develop the FSD based on functionalities actually being delivered, and document gaps for future development. 2. To gather and document business requirements for the delivery of future Sabre enhancements. 3. Manage unit & regression testing for implementation.

Business Analyst - Strategy

• Jan 2013 - Mar 2013

This project is a strategic analysis of the future direction of Vehicle Parking at both the Gardens Point and Kelvin Grove campuses. Broadly, this has involved: • Gathering data form External Scanning. • Gathering data from Internal scanning. • Develop business model and ‘to-be’ processes. • Collate large amounts of disparate information to form recommendations that are justifiable and based on sound foundations. • Develop and present a comprehensive management report identifying opportunities, process improvements, benchmarking and best practices, and justified recommendations.

Business Analyst

• Oct 2012 - Dec 2012

This was a contract role with two outcome requirements: 1) Ungerboeck application Finance Implementation: and 2) Workforce Management project: To gather functional and business requirements for solution/s addressing HR, Payroll, Rostering and Time and Attendance capture. The RNA contract was ended prematurely due to budget constraints. Outcomes realised during the period were; Ungerboeck Finance Implementation: ~ Develop the ‘To Be’ diagrams for the financials and other business integrations; and ~ Structure the documentation such that procedures and training material can be easily generated. Workforce Management: ~ Develop strategies for eliciting and capturing business requirements. ~ Run workshops with managers and SME’s to capture requirements, business drivers and business improvement opportunities. ~ Document ‘To Be’ diagrams and Requirements into an RFI.

Business Analyst & Project Manager

• May 2012 - Sep 2012

Infrastructure Move (Project Management & BA): Move the Microsoft Dynamics AX 2012 Finance system and the Solochain warehouse management system, from RackSpace in Singapore to Brennan in Brisbane; IT resources. Microsoft Dynamics AX – 2012 and SoloChain Implementation – Post Go Live maintenance phase. I joined TWM after MS Dynamics AX 2012 had been implemented. My role during the post implementation phase has been to: • Manage bug and issues log, and facilitate resolution. • Manage post GoLive budget and reporting to steering committees and Executive Steering Committee. Microsoft Dynamics AX 2012 – Merchandising – Solution Design phase • Manage review of the solution design documents (approx. 600 pages) for the merchandising piece of the Microsoft Dynamics AX 2012 implementation project.

Senior Business Analyst

• Oct 2011 - Apr 2012

Fixed term employment contract as Senior BA & Project Manager. Achievements include: As BA: "To be" workflows & specifications for Intranet application development. RFI for mindmapping software, RFP for router installation services. Documentation for citrix rollout at centres. Test policies & rollback strategies, collaboration tasks list (run sheet) for remote task execution. As PM: Managed tasks, resources, timing etc. for numerous projects including: Applications move to datacentres; Citrix rollout to centres; router installations at centres;

IS, Business Analyst

• May 2008 - Oct 2011

BA work including: Workflow analysis, BPR, requirements gathering for development & implemenation projects, functional specifications, RFP development, Unit testing, UAT scripts, change management. Project Managment work including: Project launch, identify tasks and manage timelines, manage communications and reporting to senior management, Issues escalation and resolution. Methodologies used - Waterfall, Agile and blend of two as the situation demands. BA work including: Workflow analysis, BPR, requirements gathering for development & implemenation projects, functional specifications, RFP development, Unit testing, UAT scripts, change management. Project Managment work including: Project launch, identify tasks and manage timelines, manage communications and reporting to senior management, Issues escalation and resolution. Methodologies used - Waterfall, Agile and blend of two as the situation demands.

Oracle Business Process Review Leader

• Jan 2006 - May 2008

Business Processess Reengineering, system and process imprevements, Policies and procedure updates, functional and technical specifications for TRAX interface to Oracle financials, Project Management of Oracle patch/update implementations. Business Processess Reengineering, system and process imprevements, Policies and procedure updates, functional and technical specifications for TRAX interface to Oracle financials, Project Management of Oracle patch/update implementations.

Oracle Business Review Leader

• 2006 - 2008

As BA, achieved the following: Solution engineering: Develop & implement new cost capture methodology used by TRAX, and interface. System & process improvements (eg. debtors management system, Oracle Financials, HR/Payroll project. BPR: Map Oracle functionalties, develop workflows & identify improvement opportunities. BPR future initiatives - improvements based on busines strategies. As BA, achieved the following: Solution engineering: Develop & implement new cost capture methodology used by TRAX, and interface. System & process improvements (eg. debtors management system, Oracle Financials, HR/Payroll project. BPR: Map Oracle functionalties, develop workflows & identify improvement opportunities. BPR future initiatives - improvements based on busines strategies.

Systems Accountant Manager

• Sep 2002 - Jan 2005

Systems stability and utilisation; business process reengineering; procedures and policies; Project management - systems implementations; Internal Audit. Systems stability and utilisation; business process reengineering; procedures and policies; Project management - systems implementations; Internal Audit.