Experience

Wiltshire College & University Centre

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Director of Student Services

  • May 2023 - Present

• Head of Safeguarding

  • Apr 2019 - May 2023



Serco, Ministry of Defence

• Business Operarions

  • May 2016 - Apr 2019

  Managing a multi-disciplined team with responsibility for overall leadership, motivation, co-ordination, development and delivery of high quality support to our customers. My team consists of: room bookings across the college site, visits and events including income generation, visas and vettings, welfare support to students, course administration including preparation of joining instructions, booking accommodation, arranging travel and hospitality, course photographs and health and safety talks to students. Responsibility for all aspects of line management including recruitment and selection, disciplinaries, grievances, welfare meetings and appraisals. Dealing with customer complaints and ensuring a satisfactory outcome is achieved. Working on ad-hoc projects as part of the management team. Show less



Swindon College

• United Kingdom
• Higher Education
• 200 - 300 Employee

• Student Services Manager/Deputy Director

  • Dec 2003 - Nov 2016

  Management of a multi disciplined team including Student Services, Front if House, Security, pre-16 and sixth form collaboration and careers. Designated Deputy Safeguarding Lead and responsible for raising awareness of the Prevent Agenda with both staff and students. Introduction of Service Level Agreements and Key Performance Indicators and raising the levels of customer services. Successfully lead both the Student Engagement and Student Services Teams in achieving grade 1 during Ofstead and through Investors in People. Show less