Experience

Valunation Chartered Surveyors

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Head of Client Engagement

  • Dec 2021 - Present

  Responsible for introducing new business opportunities into Valunation, whilst enhancing the current propositions. Building and maintaining working relationships across the industry to promote the services of the business. Responsible for introducing new business opportunities into Valunation, whilst enhancing the current propositions. Building and maintaining working relationships across the industry to promote the services of the business.



Gateway Surveyors

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Client Relationship Director

  • Apr 2021 - Sep 2021

  Responsible for client relationships within Gateway Surveyors to provide the best possible service to our existing and prospective clients. Working with clients and third party suppliers to implement workable solutions to enhance customer service whilst mitigating risks and reducing costs.

• Business Development Manager

  • Jan 2019 - Apr 2021

  Responsible for achieving increased business volumes from existing and prospective clients, whilst providing consultative support to clients. Ensuring the best possible service is provided at all times of the year, identifying cost benefits for the Clients without impacting on service, with workable solutions.



SDL Surveying Limited/SBVS

• Chilwell, Nottinghamshire

• Corporate Relationship Manager

  • Jan 2013 - Jan 2019

  Corporate Client Relationship on behalf of SDL Surveying Limited & SBVS, ensuring clients requirements are not only met but exceeded to provide excellent customer service. The role also includes Client presentations, monthly review meetings, tender proposals and identifying cost benefits for the Clients without service being impacted. Corporate Client Relationship on behalf of SDL Surveying Limited & SBVS, ensuring clients requirements are not only met but exceeded to provide excellent customer service. The role also includes Client presentations, monthly review meetings, tender proposals and identifying cost benefits for the Clients without service being impacted.



e.surv Chartered Surveyors

• United Kingdom
• Real Estate
• 400 - 500 Employee

• Corporate Relationship Manager

  • Oct 2012 - Jan 2013

  Responsible for managing key accounts on behalf of Esurv chartered surveyors throughout the UK. Responsible for managing key accounts on behalf of Esurv chartered surveyors throughout the UK.



Countrywide Surveying Services

• Real Estate
• 300 - 400 Employee

• Service & Support Manager

  • Sep 1994 - Sep 2012

  Manager of the Central Customer Service for Countrywide Surveying services, ensuring the agreed service levels are met/exceeded. Maintaining and building client relationships, attending monthly review meetings and developing new processes to enhance the services provided. Manager of the Central Customer Service for Countrywide Surveying services, ensuring the agreed service levels are met/exceeded. Maintaining and building client relationships, attending monthly review meetings and developing new processes to enhance the services provided.



Rutland Square Hotel, Nottingham

• Nottingham, United Kingdom

• Conference & Banqueting Co-ordinator

  • Jul 1992 - Aug 1994

  Responsible for the organisation of Weddings and conferences. Ensuring the Client has a memorable day. Responsible for the organisation of Weddings and conferences. Ensuring the Client has a memorable day.