Interim Manager Customer, Community and Culture

• Mar 2023 - Present

Senior manager leading community development, community engagement, customer services, libraries, cultural services, disaster management and grants.

Corporate Strategy and Performance Officer

• May 2022 - Mar 2023

Leading Council's strategic planning, including community, corporate and operational plans. Performance reporting, including quarterly reporting and preparation of annual reports.

Library Services Manager

• Jan 2017 - May 2022

Managing Council's libraries service for 138,000 residents plus visitors. Deliver quality services across seven libraries and a mobile service. The libraries are community hubs accessible to all residents and visitors for knowledge sharing, learning, creativity, innovation, connecting, researching, collaborating, socialising and wellbeing.Achievements: Successfully implementated of Radio Frequency ID technology project in 2018/19. Procurement of new mobile library vehicle and implementation of new service approach.Delivered early literacy programming for families with children aged 0-5 years.Developed volunteer adult literacy program and launched program of English Conversation Groups Successfully adapted service delivery during COVID-19 closures, including online programming, client wellbeing calls, and expansion of home library service whilst closed and COVID-Safe plans for when services reopened. Show less

Group Manager Corporate Governance (secondment)

• Jun 2016 - Dec 2016

Senior manager overseeing corporate planning and performance, corporate performance reporting, local laws, corporate policy, risk and liability services, right to information, privacy, Council meetings and corporate registers.

Strengthening Communities Service Manager (secondment)

• Jan 2016 - Jun 2016

Managing Strengthening Communities Unit within Customer and Cultural Services Group which included community development, youth development, grants and sponsorship, community safety and home assist services.

Strategy & Governance Service Manager

• Jun 2009 - Jan 2016

Lead team to deliver corporate planning, operational planning, performance reporting, annual report, governance projects, local laws, corporate policy, right to information, privacy, corporate meetings and registers, project managementAchievements:Developed Corporate Plan 2010-2015Developed Corporate Plan 2015-2020 and cross organisation approach to embedding new vision, mission and values Managed local law amendment process, including community consultation. Developed operational plansDeveloped and published annual reportsDeveloped corporate policy Show less

Health & Community Development Manager

• Jun 2006 - May 2009

Lead and manage multi-disciplinary team including community safety, youth development, health promotion, substance misuse prevention, grant funding, community development. Achievements: Substance Misuse - delivery of multiple partnership projects including artheads, a multi-agency project for people affected by drug and alcohol misuse, a substance misuse work placement program to assist people to return to work after being affected by drug and/or alcohol addiction. Community Safety - involvement with Local Strategic Partnership and Community Safety Partnership to deliver multi-agency projects to achieve community safety outcomes. Examples include crucial crew, a one day activity based event for school children to learn about personal safety, night bus to assist with making night time economy safer for everyone and assisting those affected by alcoholPublic health and reducing health inequality - various projects related to health inequalities including working with local community groups and health agencies. Local projects included health and wellbeing activities, supporting community centre volunteers, sloppy slippers which was a falls prevention project targeted at older people. Grants program - managing a grants program which provided capital funding to community groups to maintain and enhance local assets such as community centres, village halls, playgrounds and sports facilities. Youth development - managing a program of youth development activities including a youth forum, skatepark, various music and cultural events. Show less

Principal Policy Officer

• Jun 2004 - May 2006

Corporate planning, service planning, lead development of corporate improvement plan, managed external Comprehensive Performance Assessment process, policy development, corporate performance reporting. As Council's representative on a partnership working group, contributed to the development of the West Suffolk Community Plan. Partnership projects through a local strategic partnership comprising education, health, police, not for profit sector and local government.

Policy Development & Scrutiny Officer

• Jun 2002 - Jun 2004

Senior Committee Administrator

• Oct 2000 - Jun 2002