Head of Business Operations

• Apr 2023 - Present

Business Operations Manager

• Oct 2021 - Apr 2023

Responsible for HR, Finance, Commercial, and Procurement. Implementing and supporting an effective organisation structure to support the company's growth ambitions, including CRM implementation and management, strategy design and team development planning.

People Manager (Remote)

• Apr 2021 - Oct 2021

Providing remote HR and people operations management to a UK and international team. Leading investor relations and legal due diligence to deliver a £3.3m investment. Implementing systems, processes and reporting to provide a continuous development strategy that incorporated business functions alongside team members personal development ambitions. Provided EA support at C-Suite level and liaison with key external stakeholders. Decision to leave was due to a struggle with remote… Show more Providing remote HR and people operations management to a UK and international team. Leading investor relations and legal due diligence to deliver a £3.3m investment. Implementing systems, processes and reporting to provide a continuous development strategy that incorporated business functions alongside team members personal development ambitions. Provided EA support at C-Suite level and liaison with key external stakeholders. Decision to leave was due to a struggle with remote working, aside from this I absolutely loved working alongside the wonderful Patchworkers. Show less Providing remote HR and people operations management to a UK and international team. Leading investor relations and legal due diligence to deliver a £3.3m investment. Implementing systems, processes and reporting to provide a continuous development strategy that incorporated business functions alongside team members personal development ambitions. Provided EA support at C-Suite level and liaison with key external stakeholders. Decision to leave was due to a struggle with remote… Show more Providing remote HR and people operations management to a UK and international team. Leading investor relations and legal due diligence to deliver a £3.3m investment. Implementing systems, processes and reporting to provide a continuous development strategy that incorporated business functions alongside team members personal development ambitions. Provided EA support at C-Suite level and liaison with key external stakeholders. Decision to leave was due to a struggle with remote working, aside from this I absolutely loved working alongside the wonderful Patchworkers. Show less

Operations Manager

• Nov 2019 - Apr 2021

Client Operations Manager & Executive Assistant

• Nov 2018 - Nov 2019

Responsible for management and effective utilisation of the sales CRM system, managing the sales pipeline and forecast to ensure effective capture of lead generation activities and opportunity management. C-suite reporting to the MD and providing Executive Assistant support to ensure optimal performance of the sales and technical teams. Account Management and escalation point for key client accounts, undertaking regular service reviews and measuring activity against contracted… Show more Responsible for management and effective utilisation of the sales CRM system, managing the sales pipeline and forecast to ensure effective capture of lead generation activities and opportunity management. C-suite reporting to the MD and providing Executive Assistant support to ensure optimal performance of the sales and technical teams. Account Management and escalation point for key client accounts, undertaking regular service reviews and measuring activity against contracted SLA’s. Building and maintaining strong relationships with industry partners to elevate the company brand and reputation.

Office Operations Manager

• Oct 2016 - Nov 2018

HR & Facilities Coordinator

• Apr 2016 - Oct 2016

HR & Facilities Administrator

• Nov 2014 - Apr 2016

Contracts Administrator

• Nov 2012 - Nov 2014

Police Officer (SPC)

• Aug 2010 - Jun 2014