Customer Experience Ambassador

• Sep 2021 - Present

Overseas Resort Rep

• Apr 2016 - Apr 2020

Sales Assistant

• Jan 2015 - Apr 2016

My role as a Sales Assistant at Joules is to create an amazing shopping experience by combining an expert understanding of Joules products and providing a friendly, welcoming environment for our customers. A key element of my role is assisting in maintaining exceptional store standards. As a part time supervisor I work in close harmony with the manager, whilst leading and developing the sales team, driving motivation and involvement and acting as a role model. I also oversee the day-to-day smooth running of the store and use my initiative to overcome challenges along the way. Show less

Barista

• Mar 2014 - Jul 2015

Customer Service, cash handling, preparing and serving food and drinks, responsible for opening and closing the store, cashing up tills, training of new team members, complaints management, daily and weekly paperwork etc. Customer Service, cash handling, preparing and serving food and drinks, responsible for opening and closing the store, cashing up tills, training of new team members, complaints management, daily and weekly paperwork etc.

Lettings Negotiator

• Jul 2014 - Dec 2014

As a negotiator I regularly deal with face to face customer enquiries as well as telephone and email enquiries. I am responsible for finding tenants for available properties by conducting viewings and liaising with landlords. As a negotiator I regularly deal with face to face customer enquiries as well as telephone and email enquiries. I am responsible for finding tenants for available properties by conducting viewings and liaising with landlords.

Personal Tax Assistant and Anti money laundering remediation analyst

• Sep 2012 - Mar 2014

As a personal tax assistant I am responsible for the preparation of client tax returns. From requesting information, completing the return, and submitting to HMRC. I enjoy the work as each different client poses new obstacles and opportunities for me to learn. Currently I am working on an Anti Money Laundering Analysis and Remediation team. This invloves analysing client information in order to determine whether or not they pose a money laundering risk. It is quite interesting, as it is not tax based work and it allows a certain amount of investigative research. Show less

Tax Associate

• Jul 2013 - Dec 2013

Secondment to the Jersey EY office tax team.

Accounts Assistant

• Jul 2011 - Oct 2011

Assisting with the production of personal and business accounts, Tax returns, self-assessments, end of year accounts. Data entry. Filing. Assisting with the production of personal and business accounts, Tax returns, self-assessments, end of year accounts. Data entry. Filing.

Assistant Lettings Negotiator

• Jun 2010 - Oct 2010

Dealing with face to face customer enquiries, telephone and email enquiries, updating the website and notice boards, dealing with maintenance issues, taking rent payments, occasional property viewings, diary management, liaising with landlords etc. Dealing with face to face customer enquiries, telephone and email enquiries, updating the website and notice boards, dealing with maintenance issues, taking rent payments, occasional property viewings, diary management, liaising with landlords etc.

Barista Maestro

• Jul 2007 - Feb 2010

Customer Service, cash handling, stock checks and ordering, preparing and serving food and drinks, responsible for opening and closing the store, cashing up tills, training of team members, banking, complaints management, daily and weekly paperwork etc. Customer Service, cash handling, stock checks and ordering, preparing and serving food and drinks, responsible for opening and closing the store, cashing up tills, training of team members, banking, complaints management, daily and weekly paperwork etc.