Regional Property Manager

• Sep 2022 - Present

Customer Service Advisor

• May 2022 - Sep 2022

accompanied viewer

• Jun 2021 - Jan 2022

• As an accompanied viewer I must be honest, reliable, and trustworthy as I am to responsible for showing potential buyers around clients’ properties and making sure they are safe and secure before we leave. • Responsible for Pointing out the key features and benefits of each property to promote the company image and cross sell other parts of the business, including financial services and conveyancing. • On completion of the viewing, I feedback to the sales team in branch, in order for the consultants to feedback to the vendors. Show less

Business Owner

• Nov 2013 - Jun 2021

• Clean up after, groom, exercise and provide care for cats, dogs, and small rodents, includes dog walking services and litter box and cage cleaning • Observe outdoor and indoor play to ensure safety of the pet • Feed and provide water based upon client instructions, which may be very detailed and must be followed exactly as given • Meet with potential clients to secure business, advertise services provided and explain the details of how pet sitting works • Report any injuries or illnesses to client as soon as possible, along with completing an injury/illness form • Respect clients’ homes and personal property when on-site offering pet sitting services, includes cleaning up any pet messes • Provide additional customer service as requested by clients, which may include picking up mail, watering plants and opening and closing blinds or curtains Show less

Administrator

• Feb 2002 - Nov 2013

Tea Manufacturer • word processing. • letter writing. • dealing with telephone and email enquiries. • creating and maintaining filing systems. • scheduling and attending meetings, creating agendas, and taking minutes. • keeping diaries and arranging appointments. • using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets, and databases. • devising and maintaining office systems. • using content management systems to maintain and update websites and internal databases. • managing and maintaining budgets, as well as invoicing. • liaising with staff in other departments and with external contacts. • ordering and maintaining stationery and equipment. • sorting and distributing incoming post and organizing and sending outgoing post. • organizing and storing paperwork, documents, and computer-based information. • photocopying and printing various documents, sometimes on behalf of other colleagues. • recruiting, training, and supervising junior staff and delegating work as required. Show less

Customer Service Representative

• Sep 1991 - Feb 2002

• Ensuring customers receive a positive and outstanding experience each time you are in contact with them • Actively participate and work towards meeting agreed team and individual targets in relation to taking telephone calls, processing claims, registering, and maintaining customer queries as agreed with the Team Leader • Ensure that you are meeting agreed productivity requirements by using your time effectively • To ensure you are processing customer and client requests accurately, so the quality of output is right first time • Actively participate and work towards meeting service level agreements with creating and maintaining customer policies and client schemes • Display excellent communication skills (telephone and email) with key internal or external stakeholders, ensuring we provide a professional and personal service • To provide excellent customer service by taking ownership of queries - following these through to a satisfactory conclusion • Continually provide customers with complete, accurate and up-to-date information and support • Ensure anything you consider to be a risk to either the customer/client experience or the wider business is highlighted in a timely manner and relevant support provided to address the risk • Ensure you actively remain up to date on Simply health products and services Show less