Experience

Raynham Estate

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Personal Assistant To Chief Executive

  • Oct 2020 - Present

  East Raynham, England, United Kingdom The Gateway to North Norfolk. Home to the Townshend family, a 5000-acre estate and farm which hosts events, festivals and celebrations that create community connection and inspire creativity.



Self-Employed

• Marketing, Recruitment & Customer Experience Specialist

  • Feb 2020 - Oct 2020

  Norfolk UK Since leaving the National Trust I have been working on a freelance/contract for services basis from home for a number of clients: • Recruitment of new team members for a start-up business (conducting telephone interviews, designing interview structures, face to face interviews and supporting induction) • Developing a set of brand standards • Writing a brief for a new website; engaging a web designer and liaising with client for appropriate content and images. Edited content using… Show more Since leaving the National Trust I have been working on a freelance/contract for services basis from home for a number of clients: • Recruitment of new team members for a start-up business (conducting telephone interviews, designing interview structures, face to face interviews and supporting induction) • Developing a set of brand standards • Writing a brief for a new website; engaging a web designer and liaising with client for appropriate content and images. Edited content using WordPress. • Logging incoming licence applications, allocating work and ensuring that deadlines are met. • General administration support using MS Office – Word, Excel, Teams • Fostering good client relationships through leading meetings via MS Teams and Zoom • Acting as a key point of contact for team members, answering queries and providing support • Supporting the setting up of an industry conference for a client based in Australia; generating leads and making business development calls to encourage attendance. Show less



National Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Visitor Experience Manager

  • Nov 2011 - Jan 2020

  Blickling, Norfolk The National Trust is the largest conservation charity in Europe with over 4 million members and 55,000 volunteers. The organisation protects and opens to the public over 350 historic houses, gardens and ancient monuments. I spent nearly 9 years working in my dream job for the National Trust. As a team we achieved a lot, helping new audiences to find out what is so great about the Blickling Estate and making sure that we delivered exceptional service to visitors each and every time. We… Show more The National Trust is the largest conservation charity in Europe with over 4 million members and 55,000 volunteers. The organisation protects and opens to the public over 350 historic houses, gardens and ancient monuments. I spent nearly 9 years working in my dream job for the National Trust. As a team we achieved a lot, helping new audiences to find out what is so great about the Blickling Estate and making sure that we delivered exceptional service to visitors each and every time. We took big strides towards becoming more inclusive and family-friendly, bringing our visitors some very different experiences such as newly-commissioned contemporary art, 'The Tiger Who Came to Tea', and mid-summer's Classic Ibiza. But after years and years (more than I care to tell you) of working full time, I felt that I wanted to put a bit more life in my work/life balance, do some more adventurous travelling, see my family and friends a bit more, you know the kind of thing.

• Visitor Experience Manager

  • Nov 2011 - Jan 2020

  Blickling Estate

• Visitor Reception Manager

  • Apr 2011 - Nov 2011

  Key tasks: Providing a warm and effective welcome to visitors to the Blickling Estate and enrolling them as members of the National Trust. Manage, coach and motivate the Visitor Reception team in order to ensure that we achieve recruitment and visitor experience targets. Manage the visitor reception budget and pro-actively drive performance to maximise financial return to the property. Achieve and maintain the highest standards of membership recruitment at the property.



Norfolk & Waveney Mental Health Trust

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• HR Resourcing Consultant

  • Jan 2009 - Apr 2011

  Norwich, United Kingdom Norfolk and Waveney Mental Health NHS Foundation Trust provides a range of specialist services that are dedicated to the care and recovery of anyone experiencing mental ill health or substance misuse issues across Norfolk and north Suffolk. The Trust employs c2,500 clinical and support staff. Key tasks: To provide operational management, appraisals and coaching to the Resourcing Team and team leader. To develop assessment and interview best practices and develop campaign and targeting… Show more Norfolk and Waveney Mental Health NHS Foundation Trust provides a range of specialist services that are dedicated to the care and recovery of anyone experiencing mental ill health or substance misuse issues across Norfolk and north Suffolk. The Trust employs c2,500 clinical and support staff. Key tasks: To provide operational management, appraisals and coaching to the Resourcing Team and team leader. To develop assessment and interview best practices and develop campaign and targeting activities in line with business needs. To coordinate major internal and external recruitment activities and provide specialist recruitment consultation to managers for senior and strategic posts. To enhance the internal and external reputation of the Trust through its recruitment processes by actively promoting a proactive, customer service approach and to act as the ‘front of house' face of resourcing for the organisation. Key achievements: Redesigned Trust induction to ensure that new employees had a managed entrance into the Trust and that mandatory training met requirements of governing bodies. I provided an Interview Guide for Appointing Managers and was involved in the design and delivery of Recruitment & Selection training. I moved exit interviews to an online process to increase the return rate and identify key trends etc. I have worked with the Marketing Department to create appropriate material suitable for Recruitment Fairs, including recruitment brochures and literature and the content of the website. Show less



Bespak

• United Kingdom
• Medical Device
• 100 - 200 Employee

• Interim Resourcing Coordinator

  • Jul 2008 - Jan 2009

  Bespak is a leading manufacturer of metered dose inhaler valves, dry powder inhalers and medical inflation check valves. They supply to businesses within the pharmaceutical industry, including GlaxoSmithKline and AstraZeneca. Key Tasks: To support the Resourcing Manager at peak recruitment times in delivering a rapid and efficient service to internal customers and candidates. Vacancies worked on included Development Engineers, IT Specialists, Programme Managers and Toolmakers.



Euro RSCG Skybridge

• Advertising Services
• 1 - 100 Employee

• Associate

  • Jul 2007 - Jul 2008

  To act as the first point in a recruitment screening process for all levels of applicants within a number of high profile financial services organisations - from entry level customer services staff to senior managers. Conducted screening for high profile investment and corporate banking graduates using structured, competency based telephone interview techniques and online interactive tools. Assessed and filtered the high volume of candidates into a second round application process, in terms of… Show more To act as the first point in a recruitment screening process for all levels of applicants within a number of high profile financial services organisations - from entry level customer services staff to senior managers. Conducted screening for high profile investment and corporate banking graduates using structured, competency based telephone interview techniques and online interactive tools. Assessed and filtered the high volume of candidates into a second round application process, in terms of experience; motivation; ability to work within a team; communication; self-development; and ability to achieve excellence. Show less



Select Appointments

• Manager

  • Mar 2002 - Dec 2006

  Select Appointments was established in 1980 and is recognised as a leading national staffing services company. The company is now part of the second largest HR services and Recruitment Company in the world. Key Tasks: Management responsibility for 5 specialist Recruitment Consultants, working with clients from across a number of industry sectors: Accountancy, Sales & Marketing, Financial Services, Legal and Human Resources. Responsibilities included training and development… Show more Select Appointments was established in 1980 and is recognised as a leading national staffing services company. The company is now part of the second largest HR services and Recruitment Company in the world. Key Tasks: Management responsibility for 5 specialist Recruitment Consultants, working with clients from across a number of industry sectors: Accountancy, Sales & Marketing, Financial Services, Legal and Human Resources. Responsibilities included training and development, general guidance, mentoring, motivation and the personal development of each consultant Setting key performance indicators for team in terms of sales and revenue development. Responsible for recruiting new team members. Business development and revenue generation role - direct reporting line to the Managing Director. Role also involved budgeting, target setting, performance management, and production of Management Information and activity reports. Role involved marketing the company as whole; and identifying opportunities for potential new business. Attracting, vetting, interviewing and registering new candidates within specialist field - Human Resources. Winners of the Select Appointments ‘Top Office' award in the UK in 2003 and 2004. Passed REC Certificate in Recruitment Practice in April 2003 Show less