Jo Bennett
Senior Engineer at Primescape Solutions, Inc.- Claim this Profile
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Bio
Credentials
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ITIL Foundations for IT Service Management
EXINFeb, 2014- Oct, 2024 -
Security+
CompTIAJul, 2008- Oct, 2024 -
Microsoft Certified Professional (2000)
MicrosoftApr, 2003- Oct, 2024
Experience
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Primescape Solutions: A HighPoint Company
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United States
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Business Consulting and Services
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1 - 100 Employee
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Senior Engineer
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Nov 2013 - Present
Provide technical support for the Defense Health Services Systems Operations Support Center (DHSS OSC). Serve as a liaison between the client and DISA on matters requiring technical and managerial issues. Insure high and critical situations were responded to in a timely and effective manner. Track and distribute work orders, email threads, ticket generation for incident and request management. Follow up on tickets at pre-defined intervals until resolved. Track issues to resolution. Priorities incoming work orders and schedule in order of prioritization to the relevant IT Support Technicians. Update the internal knowledgebase with issue resolution details. Provide daily status reports and shift handover reports. Show less
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L3 Technologies
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Sr Systems Administrator
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Jun 2011 - Nov 2013
Sr System Engineer for Defense Security Service (DSS) providing Joint Deployable Intelligence Support System (JDISS) technical and functional support for DoDIIS baselines. Perform upgrades to JDISS baseline systems in accordance with JPO direction. Maintain system security and IA compliance on all JDISS systems. Deploy latest anti-virus updates and JDISS patches using the Dell KACE Management Center scripting. Collate Retina scan data for vulnerabilities for mitigation. Provide Public Key Infrastructure (PKI) enterprise certificate validation infrastructure, and directory services. Show less
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General Dynamics Information Technology
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IT Services and IT Consulting
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700 & Above Employee
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Service Center Analyst
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Apr 2007 - Jun 2011
Day shift analyst for DIA’s Northeast Continental United States Regional Service Center (NE CONUS RSC) operations center. Provide support on supported applications on network specific domains; JWICS, SIPR/HOCNET and NIPR, on various platforms (DTW, pc workstations). Utilizing technical knowledge troubleshoot computer problem, answer questions and provide remote one-on-one assistance to client, using command policy and the highest standards of ethics and integrity is implemented. Siebel eBusiness Applications version 7.8 is used to track incoming calls and document resolutions for future reference and metric graphing. Show less
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L3 Technologies
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Systems Administrator
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Oct 2000 - Mar 2007
Researcher / editor – IBS UK and IBS US proposal Security Analyst – DIA IAPC System Administrator – DIA IPE Configuration Manager – JFRICP Accounts Administrator – ONI IITM2 Remedy Administrator – ONI IITM2 System / Software Tester – ONI JDISS System Administrator – ONI DPPO Production / Archiving Specialist – DIA DIESCON Researcher / editor – IBS UK and IBS US proposal Security Analyst – DIA IAPC System Administrator – DIA IPE Configuration Manager – JFRICP Accounts Administrator – ONI IITM2 Remedy Administrator – ONI IITM2 System / Software Tester – ONI JDISS System Administrator – ONI DPPO Production / Archiving Specialist – DIA DIESCON
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Education
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2005 - 2007
American InterContinental University
Bachelor Information Technology, Computer Science
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