Experience

Hero Packaging

• Australia
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Account Management Specialist

  • Sep 2020 - Present



The Happy Babies Store

• Independent Business Owner

  • Aug 2018 - Dec 2019

  • Created and launched an online business via drop-shipping, developed website as well as marketing and social media • Provided efficient customer focused service at all times, ensuring service levels and client requirements are understood, achieved and where possible exceeded • Increased revenue from new and existing accounts through best practice and develop effective marketing strategies • Created and launched an online business via drop-shipping, developed website as well as marketing and social media • Provided efficient customer focused service at all times, ensuring service levels and client requirements are understood, achieved and where possible exceeded • Increased revenue from new and existing accounts through best practice and develop effective marketing strategies



Agoda

• Singapore
• Software Development
• 700 & Above Employee

• Market Manager

  • Dec 2011 - Mar 2015

  • Managed pricing, disputes, technical and operational excellence across booking platform • Optimised productivity, competitiveness and room availability on the Agoda website • Maintained key relationships and worked closely with hotel partners such as Hilton and Accor • Assessed supplier pricing models and market appetite and managed sale campaigns • Identified regional supply requirements and product promotions to match market demands • Grew key account relationships with accommodation suppliers and facilitated onboarding to increase Agoda’s market portfolio • Managed website listing processes for new and existing partner hotels to ensure compliance • Trained and collaborated with hotel partners on Agoda’s evolving technology platform • Facilitated regular weekly and monthly supplier and internal reporting • Reviewed and negotiated supplier agreements • Produced impactful imagery and written content for all hotel profiles Show less



Mercure Sydney Potts Point

• Hospitality
• 1 - 100 Employee

• Reservations/Revenue Manager

  • Mar 2011 - Nov 2011

  • Facilitated training sessions to promote staff development and sales goals reinforcement • Created, implemented and reviewed pricing and revenue management strategies • Forecasted future demand and pricing trends, conducted competitor analyses • Facilitated training sessions to promote staff development and sales goals reinforcement • Created, implemented and reviewed pricing and revenue management strategies • Forecasted future demand and pricing trends, conducted competitor analyses



Novotel Sydney on Darling Harbour

• Australia
• Hospitality
• 1 - 100 Employee

• Revenue Assistant

  • Mar 2010 - Mar 2011

  • Managed 3rd party extranets and distribution websites • Performed regular surveys to ensure rate integrity in the market • Worked closely with the Reservations team, updating them daily with the new strategies, to ensure the whole team worked towards the same goals • Managed 3rd party extranets and distribution websites • Performed regular surveys to ensure rate integrity in the market • Worked closely with the Reservations team, updating them daily with the new strategies, to ensure the whole team worked towards the same goals



Ibis World Square Hotel

• Assistant Manager

  • Mar 2006 - Feb 2010



Novotel Sydney Manly Pacific

• Graduate Management Trainee

  • Jan 2005 - Feb 2006



National Computer Systems

• Information Technology & Services
• 1 - 100 Employee

• Software Engineer

  • Sep 1999 - Sep 2002