Experience

Connexall

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Technical Support Specialist

  • Sep 2023 - Present

  T internship on the behalf of DRQPE for 1 year and with rotating hours (daily and night shifts of 8 and 12 hours). The main tasks and responsibilities were continuous training in the Connexall software and other systems, resolving emergency situations related to Connexall by remote access, carrying out audits of implemented Connexall systems (remotely and AD HOC calls), providing technical support via email and telephone to customers and resellers, assisting in the implementation of projects whenever necessary and successfully completing all the internal training offers defined for the role. Show less

• Technical Support Specialist

  • Mar 2023 - Aug 2023

  Curricular internship at ENTA lasting 600 hours in which the main responsibilities and tasks were training in the installation, administration, configuration and troubleshooting of the Connexall software and its various integrations (e.g. nurse call) and components with third party brands (e.g: Cisco and SpectralLink cell phones), training on the Connexall Academy platform, carrying out technical audits of Connexall systems (remotely and AD HOC calls), using internal equipment and systems to provide technical support to customers with the Connexall Technical Support team. Show less