Experience

BEAT81

• Germany
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer and Coach Manager

  • Jan 2023 - Present



Celo Privat Bar

• Berlin, Germany

• Bar Manager

  • Jun 2020 - Feb 2023

  Keeping the bar running smoothly by handling day-to-day operations, managing resources, and employees, and creating a safe, fun environment for staff and clients. Keeping the bar running smoothly by handling day-to-day operations, managing resources, and employees, and creating a safe, fun environment for staff and clients.



Pygmalion

• Dublin, County Dublin, Ireland

• Bar Manager

  • Apr 2017 - Mar 2020

  Was responsible for managing a team of 20 people, including Bartenders and Bar-backs. Quick problem solving in order to deal with any circumstances between the employees and the customers. Such as: Organizing and processing the day-to-day of workers, managing working hours, organizing the schedule and break times, communication with customers, stock management, slosing/opening cashier. Was responsible for managing a team of 20 people, including Bartenders and Bar-backs. Quick problem solving in order to deal with any circumstances between the employees and the customers. Such as: Organizing and processing the day-to-day of workers, managing working hours, organizing the schedule and break times, communication with customers, stock management, slosing/opening cashier.



2be Study

• Curitiba, Paraná, Brazil

• Travel Agent

  • Jan 2016 - Dec 2016

  Having direct contact with clients, selling and supporting exchange programs for students and involved in some of the following tasks: -Plan accommodations, fly ticket, insurance and other travel services; -Cooperate with clients to determine their needs and advise them on the appropriate destinations, travel dates and costs; -Deal with occurring travel problems, complaints or refunds; -Maintain statistical and financial records; Having direct contact with clients, selling and supporting exchange programs for students and involved in some of the following tasks: -Plan accommodations, fly ticket, insurance and other travel services; -Cooperate with clients to determine their needs and advise them on the appropriate destinations, travel dates and costs; -Deal with occurring travel problems, complaints or refunds; -Maintain statistical and financial records;



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Bank Teller

  • Nov 2012 - Jul 2015

  *Mainly focused on providing face-to-face services and handling customers' concerns and complaints with empathy and composure, also performing general administration tasks such as: -Holding a large number of monetary transactions daily proves my exceptional attention to detail; -Responsible for identifying workflow issues and finding quick solutions; -Performing regulator account maintenance; -Opening and closing accounts as required for members; *Mainly focused on providing face-to-face services and handling customers' concerns and complaints with empathy and composure, also performing general administration tasks such as: -Holding a large number of monetary transactions daily proves my exceptional attention to detail; -Responsible for identifying workflow issues and finding quick solutions; -Performing regulator account maintenance; -Opening and closing accounts as required for members;