João Aguiar

Service Delivery & Transition Manager at Vision-Box
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Contact Information
us****@****om
(386) 825-5501
Location
Oeiras, Lisbon, Portugal, PT

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Credentials

  • ITIL® Foundation Certificate in IT Service Management
    PeopleCert
    Jan, 2018
    - Nov, 2024
  • ITIL® 4 Specialist Create, Deliver and Support Certificate
    PeopleCert
    Sep, 2023
    - Nov, 2024
  • ITIL® v4 Foundation
    PeopleCert
    Sep, 2023
    - Nov, 2024

Experience

  • Vision-Box
    • Portugal
    • Technology, Information and Internet
    • 300 - 400 Employee
    • Service Delivery & Transition Manager
      • Feb 2020 - Present

  • SkyeGroup
    • Lisbon Area, Portugal
    • Partner
      • Feb 2019 - Jan 2020

  • Brighten Consulting
    • Portugal
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Sage Services & Customer Support Manager
      • Apr 2018 - Jan 2019

  • Vision-Box
    • Portugal
    • Technology, Information and Internet
    • 300 - 400 Employee
    • Service Delivery Manager
      • Jul 2015 - Mar 2018

  • Sage
    • United Kingdom
    • Software Development
    • 700 & Above Employee
    • Services Senior Manager
      • Dec 2014 - Jun 2015

      Manage Professional Services Team, Customer Services and Training.Project Director (ERP, HRM, FRP - XRT).Deliver budget for PSG, C&S and Training. KPIs on activity, projects, invoicing, maintenance, recurrent revenue, renewals and forecast.International Reporting.Managing customers and support Business Partners.

    • Professional Services Coordinator - Mid-Market Division
      • May 2011 - Nov 2014

      Manage Professional Services Team (Local and Subcontracted) – allocation, project delivery, HR management.Customer Management, including projects and service contracts.Project Director (ERP, HRM, FRP).Support managment activities, including deliver budget for PSG. KPIs on activity, projects, invoicing.Support to Customer Services department.

  • StepSquare
    • Information Technology & Services
    • 1 - 100 Employee
    • Partner
      • Aug 2009 - Apr 2011

  • Step Ahead Consulting
    • Portugal
    • Information Technology & Services
    • 1 - 100 Employee
    • Partner
      • Aug 2004 - Aug 2009

Education

  • ISEG - Lisbon School of Economics & Management
    Licentiate degree, Economics
    1994 - 1999
  • Escola Secundária José Gomes Ferreira
    Economics
    1989 - 1994

Community

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