Experience

City of Wilmington, DE

• United States
• Government Administration
• 100 - 200 Employee

• Fiscal & Operations Analyst

  • Jan 2022 - Present

  - Collaborated with senior contributors to outline departmental budgets for Fiscal Year 2023 - Applied analytical skills to fulfill reporting requirements of expenditures and personnel changes - Facilitated departmental performance management presentations to the Mayor and Chief of Staff - Collaborated with senior contributors to outline departmental budgets for Fiscal Year 2023 - Applied analytical skills to fulfill reporting requirements of expenditures and personnel changes - Facilitated departmental performance management presentations to the Mayor and Chief of Staff



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Associate - Intelligent Automation - AWM Client Onboarding & Account Maintenance

  • Jul 2021 - Jan 2022

  - Designed 2 dashboards to summarize key metrics for management groups- Built 2 Alteryx workflows to group and sort multiple datasets and deliver automated reporting- Resolved 20 SharePoint-design requests to improve the team’s site for new & existing projects

• Corporate Development Analyst - CIB Tax Ops Utility

  • Nov 2020 - Jun 2021

  - Received a Digital & Platform Services Excellence Award for project collaboration- Assisted in the creation of a project-level Tableau dashboard for an audience of seniors stakeholders- Ensured timely problem-solving and progress reporting for the Tax Profile Oversight project- Engaged colleagues across the firm to learn of problem-solving tools and soft skills- Invested actively in the activities of the Corporate Analyst Development Program

• Corporate Development Analyst - CCB Resiliency Planning & Testing

  • May 2020 - Nov 2020

  - Designed a resiliency process for assessing work-from-home capability to include multiple use cases- Mapped data elements across multiple systems to support testing of Adverse Action Letter processes- Delivered feedback-powered initiatives with members of the Delaware Analyst Committee

• Corporate Development Analyst - CIB Markets Post Trade Transformation

  • Jul 2019 - May 2020

  - Recognized with a Digital & Platform Services Quarterly Excellence Award for operations support- Developed test cases for the One Margin system reflecting operations and technology requirements- Built a Tableau dashboard to track project milestones for the decommission of the COAST system- Delivered multiple Alteryx flows to assist Operations teams with their daily and weekly processes- Designed 3 New-Hire case studies highlighting Tableau Dashboards, VBA coding, & VLookup’s Show less



Alfred Lerner College of Business & Economics at University of Delaware

• United States
• Higher Education
• 1 - 100 Employee

• Peer Mentor

  • Sep 2016 - Dec 2018

  - Assisted first-year students with Basics of Business course material, selecting majors and minors, and resume reviews - Delivered presentations on topics of campus life (i.e. conflict management, alcohol responsibility, and personal wellness) - Assisted first-year students with Basics of Business course material, selecting majors and minors, and resume reviews - Delivered presentations on topics of campus life (i.e. conflict management, alcohol responsibility, and personal wellness)



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Corporate Development Analyst Intern - CCB Chase Pay

  • Jun 2018 - Aug 2018

  - Coordinated with subject matter experts to assess operational impacts of the Chase Pay Digital Wallet - Outlined use cases to define fraud management processes involving Digital Wallet technologies - Constructed a process-improvement Case Study to promote problem-solving with Machine Learning - Coordinated with subject matter experts to assess operational impacts of the Chase Pay Digital Wallet - Outlined use cases to define fraud management processes involving Digital Wallet technologies - Constructed a process-improvement Case Study to promote problem-solving with Machine Learning



Walgreens

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • May 2016 - Aug 2018

  - Received the Customer Service Employee of the Month award (July 2016) - Managed inventory replenishment system for high volume consumer goods - Implemented proactive customer engagement in product queries, photo counter technical expertise, and store credit/points management - Received the Customer Service Employee of the Month award (July 2016) - Managed inventory replenishment system for high volume consumer goods - Implemented proactive customer engagement in product queries, photo counter technical expertise, and store credit/points management



Roche

• Switzerland
• Biotechnology Research
• 700 & Above Employee

• Junior Business Analyst Intern - Diabetes Care

  • Jun 2017 - Aug 2017

  - Consolidated internal survey feedback, product launch dates, priority tracking, and KPI’s - Researched competition product offerings and current trends within diabetes management - Assembled intranet & SharePoint pages detailing department functions and country reports - Consolidated internal survey feedback, product launch dates, priority tracking, and KPI’s - Researched competition product offerings and current trends within diabetes management - Assembled intranet & SharePoint pages detailing department functions and country reports



University of Delaware English Language Institute

• 189 W Main St, Newark, DE 19711, USA

• Bridge Leader

  • Feb 2017 - May 2017

  - Aided an international student as a guiding resource focusing on MIS coursework - Conducted weekly meetings utilizing Microsoft database systems, Access and Excel - Emphasized successful approaches and strategies while seeking to truly understand concepts - Aided an international student as a guiding resource focusing on MIS coursework - Conducted weekly meetings utilizing Microsoft database systems, Access and Excel - Emphasized successful approaches and strategies while seeking to truly understand concepts



ChristianaCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Research Student

  • Jul 2014 - Jul 2014

  - University of Delaware sponsored INBRE program - Compiled data in the search for viable candidates in the trauma and emergency wards - Researched related topics and contributed to the project team’s objectives - University of Delaware sponsored INBRE program - Compiled data in the search for viable candidates in the trauma and emergency wards - Researched related topics and contributed to the project team’s objectives