Program Manager-B3SE/ CW/ SLR

• Jan 2017 - Present

Manage caseload of customers (individuals with Intellectual/Developmental Disabilities) who are receiving supported employment (SE), community works (CW), and/or supervised living residential (SLR) support services. Facilitate meetings with customers, their guardians/ family members, and other service providers to develop goals based on each’s customer’s individualized needs, goals, and preferences. Develop and implement clinical documentation (i.e., Plan of Cares, Quarterly Summaries) and submit required Authorizations to providers for needed services and support. Provide supervision to 9 assigned staff on effective ways to support customers with: gaining/maintaining employment, engaging more in the community, and maintaining their independence. Review and invoice data entry notes, as well as approve timesheets and reimbursement forms on supervisees for payroll to be properly submitted on a bi-weekly basis. Part Time Program Manager-B3SE; Part Time Employment Specialist Carried out all duties of a Program Manager (see above),but for a small caseload of customers who were receiving SE and/or CW support services. Provided direct support to SE and CW customers by developing rapport, engaging in job skill development (i.e., job leads, interview prep, resume building), making connections with a variety of employers based on customers’ interests and setting preferences, accompanying customers to job interviews, and providing on-site job coaching/training once customers get employed. Supervised a Community Coach to ensure they were carrying out job duties and providing the appropriate level of support to the customers they supported. Community Coach 2 Provided direct support to customers interested in employment or integrating more into the community. Completed data entry documentation within 24 hours of providing support to the customers I supported. Show less

Supervisor

• Jan 2011 - Present