Experience

Maryland Black Bears Hockey (NAHL)

• United States
• Spectator Sports
• 1 - 100 Employee

• Marketing and Events Manager

  • Aug 2023 - Present

• Game Operations Intern

  • Feb 2023 - Jul 2023

  - Shadow and provide administrative support to Team President and Director of Business Operations- Create graphics, signage, and promotional materials for team using Adobe Photoshop and Canva- Direct and assist with gameday marketing and promotions activities- Direct and create short-form video content for organization's social media platforms



Piney Orchard Ice Arena

• United States
• Hospitality

• Ice Resurfacer Driver

  • Apr 2023 - Present

  - Operate electric Zamboni ice resurfacer and electric Mammoth ice resurfacer machines - Operate electric Zamboni ice resurfacer and electric Mammoth ice resurfacer machines



Columbia Ice Rink

• United States
• Health, Wellness & Fitness

• Manager on Duty

  • Dec 2022 - Present

  - Operate electric Zamboni ice resurfacer and perform ice maintenance and resurfacer machine maintenance - Supervise between 1-15 team members per shift during daily operations and events such as public sessions, birthday parties, private rentals, and more - Manage money for cash drawers (up to $1,100), counting and distributing change to team members - Professionally address rule infractions and incidents with team members - Operate electric Zamboni ice resurfacer and perform ice maintenance and resurfacer machine maintenance - Supervise between 1-15 team members per shift during daily operations and events such as public sessions, birthday parties, private rentals, and more - Manage money for cash drawers (up to $1,100), counting and distributing change to team members - Professionally address rule infractions and incidents with team members



Pegula Ice Arena

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Team Leader

  • Jun 2021 - Aug 2022

  - Supervise around 1-6 front of house staff members per shift (20-30 total)- Open and close ice rink and arena- Perform walkabouts to monitor facility daily- Manage money for front of house, in charge of up to $1,500 to organize for cash drawers- Supervise facility daily operations- Operate cash register (POS: DaySmart Recreation/DASH)- Skate as a rink guard to monitor up to 600 people during public sessions- Organize mail, forms, packages- Work at events that often host over 6,000 people, including major NCAA and B1G games for the Division 1 Penn State hockey teams- Organized setup and teardown for events in different spaces in the building- During large events, doing tasks such as coordinating with event staff, leading guest service, problem solving for guests and other staff, as well as occasionally working as an off-ice official for games- Assisted with building conversions such as glass-in and ice-in Show less

• Operations Assistant

  • Feb 2019 - Jun 2021



Bryce Jordan Center

• United States
• Entertainment
• 200 - 300 Employee

• Event Operations Intern

  • Jan 2022 - May 2022

  - Shadowed Event Manager and Assistant General Manager - Directed part-time staff in set-up, operations, and teardown for events - Supervised and supported all event departments doing security, guest services, VIP, ticket taking - Coordinated and assigned event and contract staff to positions around facility - Created event packets, function sheets, and staff sign-in sheets for a variety of facility events - Worked majority of events in the building during internship: basketball games, private events, concerts/tours, University events, and more - Worked load-in and load-out shifts with stage crew for tours and other event Show less



Penn State Athletics

• University Park, Pennsylvania, United States

• Football Gameday Operations Intern

  • Apr 2019 - Nov 2021

  - Act as a customer service representative for Penn State Athletics during football games with around 110,000 attendees - Direct guests around the 1.2 million square feet stadium - Interact with disruptive guests - Troubleshoot new student ticket procedures - Work efficiently in a fast-paced, live event environment - Attend suites entry and be a representative for Penn State Athletics for VIP guests - Act as a customer service representative for Penn State Athletics during football games with around 110,000 attendees - Direct guests around the 1.2 million square feet stadium - Interact with disruptive guests - Troubleshoot new student ticket procedures - Work efficiently in a fast-paced, live event environment - Attend suites entry and be a representative for Penn State Athletics for VIP guests



ESPN College Gameday

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Volunteer

  • Sep 2021 - Sep 2021

  - Assisted with set up and teardown for the sponsorship materials, set, and event area for College GameDay at Penn State on September 18, 2021 - Manned hospitality tent for 11 Home Depot VIP guests and demo display cube for all live guests during show - Passed out Home Depot promotions (1,200 hard hats and gloves) to hundreds of live guests - Assisted with set up and teardown for the sponsorship materials, set, and event area for College GameDay at Penn State on September 18, 2021 - Manned hospitality tent for 11 Home Depot VIP guests and demo display cube for all live guests during show - Passed out Home Depot promotions (1,200 hard hats and gloves) to hundreds of live guests



Once Upon A Child Ellicott City

• Ellicott City, Maryland, United States

• Team Member

  • May 2019 - Aug 2019

  - Ran store Facebook page, interacting with customers, creating graphics, posting new merchandise, and during my time there doubled the interaction rate with the page - Interacted with customers regularly and provide exceptional customer service - Operated Point of Sale system register and handled cash drawers - Cleaned racks and shelves - Organized and put large amounts of merchandise away - Sorted merchandise to buy in to the store - Ran store Facebook page, interacting with customers, creating graphics, posting new merchandise, and during my time there doubled the interaction rate with the page - Interacted with customers regularly and provide exceptional customer service - Operated Point of Sale system register and handled cash drawers - Cleaned racks and shelves - Organized and put large amounts of merchandise away - Sorted merchandise to buy in to the store



McDonogh School

• Primary and Secondary Education
• 100 - 200 Employee

• Technology Intern

  • Jun 2017 - Aug 2018

  Software Intern (Summer 2017)- Used programming languages such as HTML, SQL, and Java- Updated programs for the school’s website- Created new systems to improve user interface of school website and organize data to make it easily accessibleHardware Intern (Summer 2018)- Installed computer and technological equipment in different buildings, classrooms, and on-campus houses- Helped faculty and staff resolve IT issues as needed- Organized and moved packages and large amounts of computers or monitors around campus Show less

• Assistant

  • Mar 2014 - Jul 2018

  - Worked as an assistant/intern to the athletic directors- Organizing packages- Updating boards around the gym- Setting up and cleaning up for events- Working the concessions stands- Acted as a supervisor to 10-15 other student workers- Acted as a go-to person for resolving equipment issues