Experience

Fiix by Rockwell Automation

• Canada
• Software Development
• 200 - 300 Employee

• Sr. Customer Success Manager - Enterprise

  • Mar 2021 - Present

  - Strategic planning to ensure positive KPIs and quantifiable business outcomes with Enterprise accounts via QBRs, regular cadence calls and premium level support - Identify growth opportunities and drive additional upsell and expansion revenue - Intake product feedback and support through advanced stages of product adoption including integrations and data analytics

• Customer Success Manager

  • Apr 2019 - Mar 2021

  - Manage a varied customer list (SMB, mid-market, enterprise or strategic accounts) - Be a trusted advisor with my client base - Execute on the customer success framework to make customers successful - Retain and grow seat and site expansion opportunities in your assigned portfolio - Deliver a consistent and delightful customer journey - Drive repeatable, predictable outcomes and experiences for Fiix’s customer base - CS Metrics Matter Award 2020

• Implementation Consultant

  • Mar 2018 - Apr 2019

  Toronto, Canada Area - Work with clients directly to complete data migration, establish business goals and objectives, analyze current business processes and implement the software - Advanced CMMS and Asset Management Training for all users levels from IT to end-users - Implementations all across Canada and the United States for Asset Management involving Maintenance within Manufacturing, Agriculture, Hospitality, Fitness, and various other industries - Establish processes based on existing current… Show more - Work with clients directly to complete data migration, establish business goals and objectives, analyze current business processes and implement the software - Advanced CMMS and Asset Management Training for all users levels from IT to end-users - Implementations all across Canada and the United States for Asset Management involving Maintenance within Manufacturing, Agriculture, Hospitality, Fitness, and various other industries - Establish processes based on existing current Maintenance and Reliability industry standards - Work with systems such as Confluence, Salesforce, JIRA, Hubspot, ADP, Jive, Dialpad, GoTo Meeting and Zoom - Team Player of the Year Award - 2018



The Athletic Performance Complex

• Canada
• Wellness and Fitness Services

• Operations Manager

  • Jun 2018 - Dec 2021

  Bolton, Ontario -Management of Overall Business strategy, Sales, Personal Training Department, Clinic and Eatery -Full Implementation and staff training of Internal Systems -Work with the team to establish and implement communications programs to boost brand awareness across various communication channels -Monthly event planning and class scheduling -Produce and develop B2B content for a variety of digital styles: SEO web content, blog, social media posts, infographics, e-newsletters, email… Show more -Management of Overall Business strategy, Sales, Personal Training Department, Clinic and Eatery -Full Implementation and staff training of Internal Systems -Work with the team to establish and implement communications programs to boost brand awareness across various communication channels -Monthly event planning and class scheduling -Produce and develop B2B content for a variety of digital styles: SEO web content, blog, social media posts, infographics, e-newsletters, email, digital advertising copy, white papers, articles, video scripts, presentations and print media -Manage all aspects of digital activities to establish a strong online presence and deliver compelling communications Show less



Trapeze Group

• Canada
• Software Development
• 500 - 600 Employee

• Technical Product Specialist

  • Oct 2014 - Mar 2018

  Mississauga, ON -One-on-One and group training on Trapeze OPS functionalities and various Trapeze OPS Software Screen Modules -OPS Software Installation, Property and Screen Extensions Set-up, Configuration -Conducting various stages of software testing (System Acceptance Testing, Factory Acceptance Testing) -Full technical support and software assistance for User Acceptance Testing and OPS Go-Live for various clients on-site in North America (Chicago, Washington DC, San Francisco, Miami… Show more -One-on-One and group training on Trapeze OPS functionalities and various Trapeze OPS Software Screen Modules -OPS Software Installation, Property and Screen Extensions Set-up, Configuration -Conducting various stages of software testing (System Acceptance Testing, Factory Acceptance Testing) -Full technical support and software assistance for User Acceptance Testing and OPS Go-Live for various clients on-site in North America (Chicago, Washington DC, San Francisco, Miami, etc.) -Internal and Client Documentation such as Reviews, Test Plans, Test Scripts and Narratives for analysis of Client and Business scope -Gathering client requirements for Trapeze OPS Software; Identifying and linking OPS functionality with their current business process -Analysis of their current business systems and translation to various existing Trapeze OPS functionalities or customizations -Interacting with Clients on a regular basis to provide support, hardware and software configuration assistance, and participating in daily project status meetings -Working with Oracle and SQL data sources -Database backup and restore, table imports from previously existing databases Show less



The SHIAMAK Group

• Canada
• Entertainment Providers
• 1 - 100 Employee

• Professional Dancer and Dance Instructor

  • Jun 2010 - 2016

  Various locations in the GTA • Professional dancer and dance instructor • Perform at various company organized and public shows • Teach and train various styles of dance to students of all ages • Interact with show organizers and members of the organization



BMO Capital Markets

• Canada
• Investment Banking
• 700 & Above Employee

• Project Management - FX Sales Technology Department

  • Apr 2014 - Sep 2014

  Toronto, ON • Track project statuses, credit reports and complete project audits for technologies and new initiatives that enable traders to carry out tasks efficiently • Extensive exposure to Foreign Exchange and trading – working closely with Business Analysts and software developers to provide insight and understand use cases, solution and testing documents • Working closely with Business Analysts and familiarity with trading applications such as WSS (Wallstreet Systems) and Front and Back Office… Show more • Track project statuses, credit reports and complete project audits for technologies and new initiatives that enable traders to carry out tasks efficiently • Extensive exposure to Foreign Exchange and trading – working closely with Business Analysts and software developers to provide insight and understand use cases, solution and testing documents • Working closely with Business Analysts and familiarity with trading applications such as WSS (Wallstreet Systems) and Front and Back Office • Assisting development of a new trading platform application that allows traders to execute booking deals in an effective and quicker manner • Work with senior manager’s financials to create reports and effective presentations of financial information such as Working Plan, Actuals, and Fiscal Plan; Advanced knowledge of MS Excel (Macros, v-lookups, etc.) • Conducting and organizing weekly team meetings for the FX Sales team to see the current status of workload • Administrative assistance such as meeting bookings, timesheets, team vacation scheduling, access and familiarity with systems as Clarity and SharePoint Show less



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative

  • May 2012 - Feb 2014

  Mississauga, ON • Customer Service Representative/Teller • Assist customers with daily banking needs



Scotiabank Commercial Banking Centre

• Administrative Assistant

  • Apr 2013 - Aug 2013

  Mississauga, ON Scotiabank Commercial Banking Centre - Roynat > CAPITAL -Full administrative support including handling incoming and outgoing correspondence, mail, faxes, maintenance of filing system, photocopying, scanning, printing, etc. -Screened and directed calls for the team as may be required -Prepared and edited high quality PowerPoint, Word and Excel documents, ensuring accuracy at all times -Coordinated in making appropriate arrangements for internal and external meetings, conferences,… Show more Scotiabank Commercial Banking Centre - Roynat > CAPITAL -Full administrative support including handling incoming and outgoing correspondence, mail, faxes, maintenance of filing system, photocopying, scanning, printing, etc. -Screened and directed calls for the team as may be required -Prepared and edited high quality PowerPoint, Word and Excel documents, ensuring accuracy at all times -Coordinated in making appropriate arrangements for internal and external meetings, conferences, video/teleconferences and recruitment activities -Handled expenses for Client Relationship Managers as well as other managers that were part of ROYNAT and the Commercial Centre Show less



DECA UTM

• Director of Member Development

  • Sep 2011 - Apr 2012

  University of Toronto - Mississauga -Organizing events, campaigns and mock-competitions -Engaging members in DECA UTM Events and providing guidance with success at higher level provincial and regional competitions via one-and-one and group training -Promotional work on Social Media



Giorgio Armani

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Oct 2011 - Dec 2011

  Square One, Mississauga • Sales Associate and fashion consultant • Work on sales floor to keep store presentable and assist customers with purchases • Cash out sales on cash register for transactions