Experience

Valuation Office Ireland

• Ireland
• Government Administration
• 1 - 100 Employee

• Commercial Property Valuer

  • Feb 2022 - Present

  As part of the Valuation Revision Unit, I am tasked with – • Efficiently determining statutory valuations in accordance with law• Assisting with the determination of, non-statutory market valuations, both capital and rental values• Collecting, recording and analysing relevant market transactions and other data, statistics, information and evidence• Supplying material for, and preparing drafts of responses to, correspondence, representations from public representatives, and parliamentary questions



CSO (Central Statistics Office Ireland)

• Ireland
• Government Administration
• 700 & Above Employee

• Geographic Information Systems Officer

  • Aug 2021 - Feb 2022

  As a GIS Officer within the Census Geography Unit, my role is focussed on delivering various geospatial outputs such as paper/pdf maps and on-line mapping applications combining our raw statistical data and spatial datasets for various stakeholders using our spatial analysis and statistical tools.As part of the preparations for Census 2022, I developed online information portals and datahubs for our logistics and field staff to assist the vast undertaking that is a Census of Population and to ensure they have the most accurate and up-to-date data at their fingertips.



Department of Enterprise, Trade and Employment

• Ireland
• Government Administration
• 200 - 300 Employee

• Executive Officer

  • Jun 2021 - Aug 2021

  In a high-pressured and incredibly busy environment, myself and my team are charged with managing and monitoring the representation system for the Tánaiste. The huge volume of correspondence received on a daily basis requires constant analysis and management to ensure that the correct units respond in a timely manner to ensure we keep to the expected KPI’s for the unit and Department as a whole. In addition, my team monitor and assess the quality of departmental outputs to ensure that consistent high standards are maintained, and that the Department speaks with one coherent voice in all external communications.



Northern Ireland Water

• United Kingdom
• Utilities
• 400 - 500 Employee

• GIS Asset Data Technician

  • Apr 2021 - Jun 2021

  By reviewing and maintaining the water asset data inventory within the Corporate Asset Register (CAR), I was at the forefront of the information that informed future maintenance and investment plans. Such a large dataset, like the CAR, which was created over many decades from many different data sources, required me to interpret that data which naturally, had varying degrees of accuracy attached to them, in order to ensure that the Register remained up to date as part of regulatory requirements for NI Water. Quality Control processes which involved utilising topographical knowledge and data interpretation skills, were key in ensuring that these datasets were maintained to the expected high standard.



Health Service Executive

• Hospitals and Health Care
• 700 & Above Employee

• Community Testing Support Administrator

  • Jan 2021 - Apr 2021

  As the COVID-19 crisis ebbed and flowed throughout the peak testing period of early-2021, I was tasked with ensuring that those attending the test centre in Citywest, Co Dublin, had accurate information recorded against them to ensure that all tests completed on site were collected, collated, and assigned to the correct client. The level of accuracy required in a medical setting, is as high as can be, and the administration of these systems took place in a fast-paced and hectic environment As the COVID-19 crisis ebbed and flowed throughout the peak testing period of early-2021, I was tasked with ensuring that those attending the test centre in Citywest, Co Dublin, had accurate information recorded against them to ensure that all tests completed on site were collected, collated, and assigned to the correct client. The level of accuracy required in a medical setting, is as high as can be, and the administration of these systems took place in a fast-paced and hectic environment



Aviva

• Insurance
• 1 - 100 Employee

• Geographic Information Systems Analyst

  • Jul 2018 - Dec 2019

  The role required the management, monitoring and delivery of Aviva’s spatial data layers and services, along with the generation of geo-related information as well as engaging with various business units. This provided internal stakeholders such as Underwriting, Pricing, Claims, Management Information (MI), Customer Insights & Marketing with business-critical insights.Key Tasks & Projects:Aviva Statistical/General Linear Model (GLM) Updates• Research and development were key to delivering these projects. As part of the GIS team, we delivered over 300 geospatial variables from several different sources. Aviva GEO collaborated with the Actuarial, Statistical Modelling and Pricing Teams to help deliver the most recent update to the Motor GLM and further improved accuracies in our data models.Geo-report Automation• Rebuild, simplification & automation of geo-reporting suite via scripting processes within the MapInfo GIS platform. The improvements were delivered via a set of in-house built MapBasic applications.Stakeholder Desktop Support• As the geodata controller, the GIS Analyst supports the underwriting process by reporting on flood, subsidence, historical and any other key information that would assist decision-making.Geocoding and address-matching• Responsible for the delivery, updating and quality control of address-matching services within Aviva. Provide stakeholders with geocoded customer datasets which were required to support ongoing projects and processes.Spatial dataset analysis, generation and management• Managed large-scale datasets including the quarterly GeoDirectory update ensuring that all data edits conformed to internal Quality Control and User Acceptance Testing (UAT) standards and processes.



The Icon Group

• Investment Management
• 1 - 100 Employee

• Geographic Information Systems Technician

  • May 2018 - Jul 2018

  • Analysing and digitising aerial and orthophotography on behalf of the Department of Agriculture, Environment and Rural Affairs (DAERA), Belfast for the European Basic Farm Payments Scheme using their MapInfo/MapXtreme based GIS system.• Before moving to the DAERA-based project I had been doing similar work on behalf of the Department of Agriculture, Food and Marine, Dublin for the European Basic Farm Payments Scheme using their locally developed GIS system. • Analysing and digitising aerial and orthophotography on behalf of the Department of Agriculture, Environment and Rural Affairs (DAERA), Belfast for the European Basic Farm Payments Scheme using their MapInfo/MapXtreme based GIS system.• Before moving to the DAERA-based project I had been doing similar work on behalf of the Department of Agriculture, Food and Marine, Dublin for the European Basic Farm Payments Scheme using their locally developed GIS system.



Future Analytics Consulting

• United Kingdom
• Legal Services

• Geographic Information Systems Analyst

  • Jan 2017 - Sep 2017

  • Mapping for the METROLINK rail transport infrastructure project route selection report• Geocoding non-spatial open datasets into usable georeferenced data using various techniques• Consulting with stakeholders at consultation stage to drive project mapping forward• Creation of spatial data sets for use in multiple project environments• Creation of mapping at various scales for different project reporting purposes eg. student accommodation, transportation and tourism • Mapping for the METROLINK rail transport infrastructure project route selection report• Geocoding non-spatial open datasets into usable georeferenced data using various techniques• Consulting with stakeholders at consultation stage to drive project mapping forward• Creation of spatial data sets for use in multiple project environments• Creation of mapping at various scales for different project reporting purposes eg. student accommodation, transportation and tourism



Dublin City Council

• Ireland
• Government Administration
• 700 & Above Employee

• Surveying and Mapping Technician

  • Jun 2016 - Aug 2016

  • Preparation of vesting maps for first time property registration of Council-owned land• Research of available evidence (old maps, memos, managers’ orders) to establish title• Liaising with legal department regarding potential disposals of Council property to Irish Water• Creation of various maps of Dublin City area for other departments for their use • Preparation of vesting maps for first time property registration of Council-owned land• Research of available evidence (old maps, memos, managers’ orders) to establish title• Liaising with legal department regarding potential disposals of Council property to Irish Water• Creation of various maps of Dublin City area for other departments for their use



Ordnance Survey Ireland

• Ireland
• Information Technology & Services
• 1 - 100 Employee

• Geographic Information Systems Technician

  • Jun 2015 - Aug 2015

  • Back-office support for new web application (GeoHive.ie) launch as part of National Spatial Data Infrastructure (NSDI) roll-out• Data acquisition and input from outside data providers, including various State Agencies• Cleansing and standardising data and media collated from various sources • Back-office support for new web application (GeoHive.ie) launch as part of National Spatial Data Infrastructure (NSDI) roll-out• Data acquisition and input from outside data providers, including various State Agencies• Cleansing and standardising data and media collated from various sources



Sky

• France
• Wireless Services

• Customer Service Representative (Loyalty and Retention)

  • Apr 2015 - Jul 2015

  Working as a member of the Sky Customer Loyalty and Retention Department to to several KPI's I was tasked with ensuring that any potentially dissatisfied customers were made aware of the value of Sky's products and services and ensured that they would remain Sky customers for the long-term. Working as a member of the Sky Customer Loyalty and Retention Department to to several KPI's I was tasked with ensuring that any potentially dissatisfied customers were made aware of the value of Sky's products and services and ensured that they would remain Sky customers for the long-term.



Student Universal Support Ireland [SUSI]

• Ireland
• Education Management
• 1 - 100 Employee

• Clerical Officer

  • Dec 2012 - Nov 2013

  • Produced fraud and forecasting reports and built fraud, complaints and ombudsman databases for senior management analysis• Refined procedures and policies regarding complaints as well managing ministerial and parliamentary complaints on behalf of senior management and investigated matters internally for the Ombudsman• Supported grant assessors by providing training and audits in identified areas for quality control • Produced fraud and forecasting reports and built fraud, complaints and ombudsman databases for senior management analysis• Refined procedures and policies regarding complaints as well managing ministerial and parliamentary complaints on behalf of senior management and investigated matters internally for the Ombudsman• Supported grant assessors by providing training and audits in identified areas for quality control



Dún Laoghaire-Rathdown County Council

• Ireland
• Government Administration
• 1 - 100 Employee

• Clerical Officer

  • Mar 2008 - Dec 2012

  • Departmental liaison and role in the implementation reporting systems’ SAP Business Objects and Sybase Infomaker and Northgate Open Housing Management System (OHMS) within Housing Revenue and RAS particularly, including meeting with consultants and other local authorities• Conversion of the DLR County Council Housing Rent Scheme 2010 to be user- friendly and revenue-neutral• Assessing and interviewing potential tenants for Council-, Cooperative- and privately-owned housing• Administration and maintenance of housing waiting lists with regard to the general scheme of allocations• Scheduling county-wide privately leased housing standards inspections• Dealing directly with tenants regarding tenancy sustainment and the retrieval of arrears



NextiraOne Ireland Ltd (now Dimension Data Ireland)

• Client Services Coordinator

  • Sep 2006 - Feb 2008

  • Project and services planning and engineer dispatch• Service account maintenance ensuring payment and that Service Level Agreements are adhered to• Regular KPI reporting for entire local (Irish) organisation to Local Management and Global HQ in France • Project and services planning and engineer dispatch• Service account maintenance ensuring payment and that Service Level Agreements are adhered to• Regular KPI reporting for entire local (Irish) organisation to Local Management and Global HQ in France