Experience

Leadpages

• United States
• Software Development
• 1 - 100 Employee

• Senior Technical Support Specialist

  • Sep 2022 - Present

  Victoria, British Columbia, Canada

• Client Support Specialist

  • Oct 2020 - Sep 2022

  Victoria, British Columbia, Canada



Ridebooker

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Customer Sales Manager

  • Jul 2017 - Oct 2020

  Whistler, BC As Customer Sales Manager, I oversaw the success of the Customer Service team. I was responsible for assessing staff requirements and recruiting as necessary. This includes advertising the vacancy through vetting and interviewing applicants before deciding who to hire. Once new staff members are hired I was responsible for the onboarding process and creating accounts/logins, and making sure all tax forms/payroll is completed accurately. I also developed and implemented a training procedure and… Show more As Customer Sales Manager, I oversaw the success of the Customer Service team. I was responsible for assessing staff requirements and recruiting as necessary. This includes advertising the vacancy through vetting and interviewing applicants before deciding who to hire. Once new staff members are hired I was responsible for the onboarding process and creating accounts/logins, and making sure all tax forms/payroll is completed accurately. I also developed and implemented a training procedure and plan to make sure our CSR team were trained to a high standard and able to perform their duties correctly and most efficiently. I worked closely with our development team on ways we can look at improving our software both for our own customer experience, as well as our Customer Service team. I also worked closely with our partners and providers to maintain our business relationships and troubleshoot or work together to deal with any customer queries or complaints. I also kept track of the Customer Service team's performance by using company KPI's to make sure own high standards are maintained. Show less



SIGHTLINE

• Editor, Director & Production Assistant

  • Jan 2014 - May 2017

  Guildford, United Kingdom My responsibilities as an editor and production assistant at Sightline covered all areas of production focussing mainly on pre-production and post-production however I worked on location as part of a crew as well. I started working at Sightline in January 2014 and jumped straight into working on some big projects and building on things I learnt previously from working freelance and at university. I cover a wide range of production from idea generation, booking and organising a wide range of… Show more My responsibilities as an editor and production assistant at Sightline covered all areas of production focussing mainly on pre-production and post-production however I worked on location as part of a crew as well. I started working at Sightline in January 2014 and jumped straight into working on some big projects and building on things I learnt previously from working freelance and at university. I cover a wide range of production from idea generation, booking and organising a wide range of things such as actors or equipment, and helping with costing and logistics in the pre-production stage, to directing shoots, sound recording and camera assisting, all the way through to getting my hands on the footage filmed, ingesting, organising, colour grading and editing the final piece. Show less



Holler

• United Kingdom
• Media Production
• 1 - 100 Employee

• Production Assistant

  • Dec 2013 - Dec 2013

  Farnham I was responsible for organising and helping with the production of a video shoot. My responsibilities would include contacting and booking freelancers and equipment, prop buying, research, and a range of administrative jobs including producing call sheets for various shoots. During December 2013, I was brought in at Tech TV to help out as a Production Assistant on a corporate shoot. This was my first production job since leaving university and it really helped me learn a great deal and give… Show more I was responsible for organising and helping with the production of a video shoot. My responsibilities would include contacting and booking freelancers and equipment, prop buying, research, and a range of administrative jobs including producing call sheets for various shoots. During December 2013, I was brought in at Tech TV to help out as a Production Assistant on a corporate shoot. This was my first production job since leaving university and it really helped me learn a great deal and give me a taste of what it is like in a full time video production company. It opened my eyes to the roles producers play in video production and allowed me to learn skills I previously hadn't had the chance to develop, such as producing call sheets or contacting clients or freelancers and hiring equipment. I also found myself in the centre of a shoot I had played a part of making happen which was a great experience and to be able to be surrounded by talented people and equipment like an Arri Alexa really meant I absorbed a lot. Show less



MotionBird Media

• Camera Operator/Post Production/Market Research

  • Sep 2012 - May 2013

  Preston, England, United Kingdom During our final year of university, I was part of a group that created our own small startup media production company called MotionBird Media. This gave me a whole new experience to the media industry as it opened my eyes into how the business side of productions operated, and gave me a taste of entrepreneurial life, where we needed to be self-starting and motivated to get our company off the ground. We went on to produce work for a number of clients and managed to become a profitable business… Show more During our final year of university, I was part of a group that created our own small startup media production company called MotionBird Media. This gave me a whole new experience to the media industry as it opened my eyes into how the business side of productions operated, and gave me a taste of entrepreneurial life, where we needed to be self-starting and motivated to get our company off the ground. We went on to produce work for a number of clients and managed to become a profitable business over our final year of studies. We also reached the National Finals of the Young Enterprise awards for best startup company for university students, held in London, as the only non-business students in the competition making the top 12 companies out of 300 competing groups. Show less



Royal Military Academy Sandhurst

• United Kingdom
• Armed Forces
• 100 - 200 Employee

• Bar Staff

  • Nov 2009 - Apr 2010

  Sandhurst Working in a small restaurant/bar in camp doing the evening and night shifts. I would be responsible for manning the bar and taking orders for food and taking it to the customers. This gave me experience working under pressure when having to serve units of soldiers at a time and more money handling skills being responsible for cashing up at night. Also it gave me more responsibility and people handling as i would have to deal with drunk customers, and that i would be responsible for things… Show more Working in a small restaurant/bar in camp doing the evening and night shifts. I would be responsible for manning the bar and taking orders for food and taking it to the customers. This gave me experience working under pressure when having to serve units of soldiers at a time and more money handling skills being responsible for cashing up at night. Also it gave me more responsibility and people handling as i would have to deal with drunk customers, and that i would be responsible for things happening in such a secure location. Show less