Business Strategy Coach

• Sep 2023 - Present

Consultant

• Sep 2014 - Present

º Clients spanning a variety of industries such as renovation/construction, cabinet manufacturer, interior design, restaurant, accountant and medical professionalº Business plan preparation (Mission, Vision, Values, Operations, Marketing, SWOT, Growth Plan, etc.)º Budget creation with income projectionº Strategic planning facilitationº Business assessment to review operations, identify challenges and opportunities for improvementº Auditing current processes, systems, marketingº Process mapping and designº Creating procedures and organization chartsº Identified opportunities for cost savings and improved efficiencyº Expert for the City of Airdrie Right For Business program working with businesses needing guidance to increase sales and plan for the future Show less

Speaker

• Sep 2014 - Present

º Spoken from over 50 stages to 3300+ audience membersº Master of Ceremonies for 7 events, including the Airdrie Business Awards for 3 years (2017-2019) and Calgary Real Estate Board Forecast Breakfast with 800 attendeesº Delivered entrepreneurship speech 6 times for the SMARTstart Program with the City of Airdrie and Town of Canmoreº Delivered various talks for professional organizations, women’s events and students

Course Designer Facilitation

• Sep 2014 - Present

º Collaborating with the City of Airdrie to develop and facilitate an entrepreneurship program º Developed an in person and online training program for work life balance (syllabus, module design with natural flow)º Developed delivery methods included slide presentation, usage of online learning platforms, filming and editing videos and creating handoutsº Hosted and facilitated in person workshops and delivered for third party companiesº Wrote, edited, filmed and published a weekly blog/vlog (written and video) for 3 years Show less

Volunteer Manager - Airdrie 2020 Alberta Winter Games

• Sep 2019 - Feb 2020

º Managed database of over 1000 volunteers and provided timely reports to 40+ Volunteer Leadersº Created policies and processes for managing Volunteersº Coordinated the planning and preparations for our Volunteer Welcome and accreditation eventº Support liaison for our Directors and Chairs during the Games. º Managed the redistribution of volunteers as needs changed and worked to create high morale

Fund Development Officer

• Sep 2021 - Feb 2022

º Managed fundraising effortsº Organized and updated tracking systems for funding opportunities from various sources (government, foundations and corporate giving)º Collaborated with team members to complete grant applications and assist with reporting requirementsº Provided support for events that raised funds for our agencyº Maintained positive relationships with existing donors

Volunteer Coordinator

• Aug 2020 - Sep 2021

º Improved efficiency of the 10 different volunteer programsº Created procedures for each of the programs (including position descriptions and overviews)º Ensured the existing paper files and database matchedº Communicated with volunteers regarding volunteer opportunities º Managed the completion of 500 tax returns for the Community Volunteer Income Tax Program

Airdrie Angel Charity Co-Founder

• Jan 2013 - Mar 2020

º Co-founded the local grassroots charity, Airdrie Angel that was designed to lift the spirits of people in our community who are going through a difficult time at no fault of their ownº Supported 114 families and gave over $215,000 in cash and gifts to our recipients (as of March 2020)º Fostered collaborative relationships with over 200 local businesses and community members who donatedº Hosted and edited videos to share recipients stories for social media, websites and blogsº Managed and facilitated strategic planning meetings to establish direction for the charity and roles within our teamº Collaborated closely with our graphic design partners to create our website and marketing assetsº Cooperated with partners, sponsors, production companies and vendors to plan and host multiple eventsº Developed process guidelines, sponsorship packages, ensured every sponsorship dollar was account for and managed database Show less

Business Owner

• Apr 2006 - Feb 2020

º Wrote annual business plans and built annual budgets º Created processes and systems for our teamº Negotiated contracts with Brokers of various real estate companiesº Managed staff and team members of up to 6 from day to day operations to annual reviews and goal setting

Marketing Manager

• Apr 2006 - Feb 2020

º Created annual marketing plans (campaigns, social media strategies, brand messaging)º Hosted an online show, Riding In Cars with Carre’s and interviewed 75 local business owners and leaders from non-profit organizations to help connect people with their communityº Planned, hosted, edited and produced 56 episodesº Developed (syllabus, slide decks, handouts) and facilitated in person courses on home buying, selling and stagingº Wrote monthly newsletters for mailing list and columns for airdrielife magazine Show less

Licensed Real Estate Agent

• Apr 2006 - Oct 2014

º Represented Clients in over 200 transactionsº Provided support and anticipated the needs of my Clients to ensure a smooth processº Built positive, productive relationships with colleagues and local business owners* Also licensed from April 2017 - February 2020

Owner

• Oct 2014 - Mar 2017

º Managed all business operations (sales, cash flow, inventory, payroll, business planning, employee management, marketing, etc.) º Connected with clients individually to understand what motivated them and how to best support them º Coached employees individually based on their strengths, completed annual reviews and set goals º Initiated progressive discipline as needed º Managed all business operations (sales, cash flow, inventory, payroll, business planning, employee management, marketing, etc.) º Connected with clients individually to understand what motivated them and how to best support them º Coached employees individually based on their strengths, completed annual reviews and set goals º Initiated progressive discipline as needed

Instructional Designer - Ground Operations

• Apr 2004 - Mar 2006

º Designed interactive training courses for WestJet Ground Operations (internal & third party)º Responsible for ensuring all WestJet and Federal Aviation requirements were included while also maintaining engaging instruction for the studentsº Developed facilitation materials that included PowerPoint with imbedded video, handouts and hands on trainingº Created assessment tools such as written exams and hands on demonstration of knowledgeº Supported facilitators in their instructionº Facilitated this course to third party contractors Show less

Facilitator - Customer Service Agent Initial Training

• Oct 2002 - Apr 2004

º Facilitated Initial Customer Service Agent training covering WestJet computer systems, company policies, customer service skills and basic aircraft understandingº Understood and worked with various adult learning stylesº Monitor the progress and performance of each learner to ensure comprehension º Coached adult learners throughout the course and provided constructive feedback to students and their Managers

Customer Service

• Jun 1999 - Oct 2002

º Assisted guests over the phone with booking group travel and vacations packages with Specialty Salesº Provided guest services at the Calgary International Airportº Participated in Emergency Response Training for a crisis situation