Experience

NetFusion Designs | IT Services, Consulting and Cloud Hosting

• Director Of Technology

  • Mar 2020 - Present

• Technical Account Manager/Support Engineer/Administrator

  • Mar 2018 - Mar 2020

  Helped establish new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service.Solved complex troubleshooting problems with various network devices and triaged them to appropriate groups as needed.Troubleshoot issues as well as supported Exchange, Active Directory, Office 365, Hyper-V, VMWare and VOIP among other support related issues.Performed as System Administrator, managing all new Active Directory Accounts, Office 365, Citrix, Hyper-V, VMware, PBX and Jive, VPN, etcEstablished new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service.Answered and resolved level 1 support issues as well as being the lead on all escalated level 2 and level 3 support calls.



Echelon Technologies

• Israel
• Financial Services

• System Administrator

  • Nov 2017 - Mar 2020

• Helpdesk Manager

  • Nov 2017 - Nov 2018

  Helped establish new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service.Solved complex troubleshooting problems with various network devices and triaged them to appropriate groups as needed.Troubleshoot issues as well as supported Exchange, Active Directory, and VOIPPerformed as System Administrator, managing all new Active Directory AccountsEstablished new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service.Answered and resolved level 1 support issues as well as being the lead on all escalated level 2 and level 3 support calls.



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Microsoft Consultant

  • Jul 2017 - Mar 2020



TownLife - Econolution Inc.

• Helpdesk Technician

  • Apr 2017 - Mar 2020



Consulting

• IT Services and IT Consulting

• System Administration & Interim Support Management

  • Jan 2015 - Mar 2020

  Oversee purchasing and budgeting for technology procurement and liaise with purchasing to coordinate payment receiving and ordering. Measure network device capacity and hosted applications to determine and coordinate additional resource acquisition. Supervised technical staff accountable for data and computer network operations district-wide. Coordinated and delegated work assignments to resolve procedural and critical technical issues. Managed RFP's and IFB's for telephone and network systems data center and information systems infrastructure. Developed disaster recovery plans including restoration planning backup and restoration procedures and data retention. Maintained network resources through development of security and access procedures.Managing over 500+ VMware servers 2003, 2008, R2 and 2012 with VSphere client 5.1. Supervised 35 VM servers for daily backups. Managing VPN user and Active Directory by resetting passwords, unlocking accounts, adding users, and GP.Participated on a 24/7 on-call helping clients using Windows server in a VM environment. Taking backup and restoration of data and virtual machines using Netapp Solutions.Built Microsoft Servers 2003, 2008 R2, and 2012 physically as well as in a VM environment and installing and configuring SAN for virtual environment. Have also used Netapp for storage, backup and restore of server’s data and VMS true image.Responsible for creating daily and weekly images using Symantec System Recovery 2013. Created NTFS Permissions among the Network to increase security among the company’s network. Created virtual servers using virtual center.Resolved any circuit, data issues, security and access control issues to ensure 24/7 system access. Managed domain users and groups in AD and create group policies in order to keep the network secured.Environment: Technologies: Windows / VMware. Platform Used: Windows Server 2003, 2008, R2, 2012/ VMware 5.x / ESXi 5.x



WebCheckout, Inc

• United States
• Software Development
• 1 - 100 Employee

• L2 Support

  • Nov 2016 - Feb 2017

  Performed installation, maintenance, and troubleshooting of Linux servers. Performed system back-ups and security updates on regular basis. Analyzed performance problems and implemented preventive maintenance procedures. Assisted in setting up proactive monitoring tools such as Nagios. Performed Linux administration and data migration activities. Maintained data center infrastructure including servers and networks. Performed installation, maintenance, and troubleshooting of Linux servers. Performed system back-ups and security updates on regular basis. Analyzed performance problems and implemented preventive maintenance procedures. Assisted in setting up proactive monitoring tools such as Nagios. Performed Linux administration and data migration activities. Maintained data center infrastructure including servers and networks.



Armor Defense Inc.

• United States

• System Engineer L2

  • Dec 2014 - Jan 2015

  Worked in a multi Linux distro environment ( Ubuntu, RHEL, CentOS, Debian ) MySQL backups and slave replication. Web Server configurations ( Apache, Nginx ) Caching mechanisms / CDN for speed improvements, and reduced server load Misc technologies ( NFS, Gluster, Unicorn, Tomcat, Coldfusion, Plesk, etc ) Horizontal scaling solutions with load balanced configurations OpenStack API manipulations via CURL Performance optimization and troubleshooting Worked with other groups and teams to identify and solve a multitude of problems. Identify and eliminate hacked sites Configure sites with maximum security measures in mind ( firewall, logging, monitoring ) Networking diagnostics Worked on an elite team that was trained and expected to handle a larger base of technology than other segments in our company Minimally supervised and highly efficient team Provided polite and professional phone support Designed and Implemented Microsoft Active Directory Environments. Experienced in Microsoft Exchange and Microsoft SQL implementations and migrations. Supported, maintained and troubleshot customers virtual and dedicated environments.



HOSTING

• Technology, Information and Internet

• Cloud System Administrator

  • May 2014 - Oct 2014

  Planned, designed and implemented enterprise solutions involving VMware, NetApp, and Microsoft Technologies. Experience with the design, architecture and implementation of Virtual Infrastructure environments using VMware VI, Virtual Center, Lab Manager, DRS and HA. Designed and Implemented Microsoft Active Directory Environments. Experienced in Microsoft Exchange, Microsoft SQL and Microsoft Share Point implementations and migrations. Hands on experience with iSCSI, NFS and Fibre Channel protocols on NetApp storage.

• Team Lead

  • Oct 2013 - May 2014

  Overnight Team LeadManaged the overnight support team ensuring they were providing excellent customer services and able to complete the following daily tasks and provide methodical and effective support for technical issues listed (but not limited to): Worked in a multi Linux distro environment ( Ubuntu, RHEL, CentOS, Debian ) MySQL backups and slave replication. Web Server configurations ( Apache, Nginx ) Caching mechanisms / CDN for speed improvements, and reduced server load Misc technologies ( NFS, Gluster, Unicorn, Tomcat, Coldfusion, Plesk, etc ) Horizontal scaling solutions with load balanced configurations OpenStack API manipulations via CURL Performance optimization and troubleshooting Worked with other groups and teams to identify and solve a multitude of problems. Identify and eliminate hacked sites Configure sites with maximum security measures in mind ( firewall, logging, monitoring ) Networking diagnostics Provided polite and professional phone support Designed and Implemented Microsoft Active Directory Environments. Experienced in Microsoft Exchange and Microsoft SQL implementations and migrations. Supported, maintained and troubleshot customers virtual and dedicated environments.

• HSA/SHSA

  • Dec 2009 - Oct 2013

  HOSTING is a cloud company that specializes in managed hosting, and providing excellent support to it’s customers. Our daily tasks involves prioritizing tickets to maximize uptime, investigate troubled systems, performing preventative maintenance, and making proactive recommendations of changes to maximize customer satisfaction and uptime.While working at HOSTING, my primary duties were to answer incoming support phone calls and to triage and prioritize tickets in our support queue. Our customers had complex, high availability configurations, affording little to no downtime without impact to their customers and visitors, so precision solutions from our team were critical to maintaining customer satisfaction Received company award for earning 95% NPS score — highest on our team Worked in a multi Linux distro environment ( Ubuntu, RHEL, CentOS, Debian ) MySQL backups and slave replication. Web Server configurations ( Apache, Nginx ) Caching mechanisms / CDN for speed improvements, and reduced server load Misc technologies ( NFS, Gluster, Unicorn, Tomcat, Coldfusion, Plesk, etc ) Horizontal scaling solutions with load balanced configurations OpenStack API manipulations via CURL Performance optimization and troubleshooting Worked with other groups and teams to identify and solve a multitude of problems. Identify and eliminate hacked sites Configure sites with maximum security measures in mind ( firewall, logging, monitoring ) Networking diagnostics Worked on an elite team that was trained and expected to handle a larger base of technology than other segments in our company Minimally supervised and highly efficient team Provided polite and professional phone support Designed and Implemented Microsoft Active Directory Environments. Experienced in Microsoft Exchange and Microsoft SQL implementations and migrations. Supported, maintained and troubleshot customers virtual and dedicated environments.



Falkor Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• RSSD (Remote Support Service Desk) Manager

  • Dec 2008 - Dec 2009

• Support Engineer

  • Sep 2008 - Sep 2009

  Helped implement internal Managed Services planHelp run and coordinate internal help deskMonitored server performances, identified server and network issues and made necessary configuration and tuning changes. Provided remote server and desktop support utilizing a managed services productPerformed daily user/group administration, file share creations/moves/security, creating, removing and modifying security groups, email distribution lists, user accounts, and group members. Managed servers on a weekly basis including Microsoft Windows Enterprise Server 2003, Microsoft Exchange Server 2003 EnterpriseEnd user support for both ISP and office application software. Implemented, managed and maintained Blackberry Enterprise Server (BES), Citrix Server, Exchange



Independent Contractor

• United States
• IT Services and IT Consulting

• Network Engineer

  • Jan 2006 - Jul 2008

  Implemented LAN/WAN/WLAN technologiesManaged servers on a weekly basis including Microsoft Windows Enterprise Server 2003, Microsoft Exchange Server 2003 Implemented Microsoft Exchange 2003 Enterprise, Microsoft Windows Server 2003 Small Business & Enterprise & VMWare 3.5; Assisted in administrating server consolidation program through use of VMware ESX server and VMware VirtualCenter. Assisted in writing the strategy document, designing and administrating the environment; the environment has grown to over 10 ESX hosts and 100 Virtual machines production environment. Monitored server performances, identified server and network issues and made necessary configuration and tuning changes. Worked with desktop management group to design and implement an effective image and delivery process. Developed, tested and deployed Group Policy Objects within the Active Directory system. Approved all AD architecture, GPO design, AD Object creations and changes. Performed daily user/group administration, file share creations/moves/security, creating, removing and modifying security groups, email distribution lists, user accounts, and group members. Developed and implemented domain group membership tables clearing defining corporate administrative group rights. Acted as liaison between company and third party vendors in support of migration projects, Active Directory and Windows environment. Assisted in documenting and maintaining Enterprise Active Directory topology, design and architecture. Server types included Domain Controller, IIS, ISA, Citrix, DHCP, Nagios, VMWare, SAN and others. End user support for both ISP and office application software. Implemented, managed and maintained Blackberry Enterprise Server (BES), Citrix Server, Exchange Enterprise Server, Microsoft Server 2003 Enterprise and SAN. Helped Plan, manage and implement server upgrades, hardware upgrades, and software and device deployment

• Technical Engineer

  • Aug 2005 - Dec 2006

  Managed servers on a weekly basis including Microsoft Windows Enterprise Server 2003, Microsoft Exchange Server 2003 EnterpriseEnd user support for both ISP and office application software. Implemented, managed and maintained Blackberry Enterprise Server (BES), Citrix Server, Exchange Enterprise Server, Microsoft Server 2003 Enterprise and SAN. Helped Plan, manage and implement server upgrades, hardware upgrades, and software and device deployment Assisted in Developing and implementing domain group membership tables clearing defining corporate administrative group rights.Acted as liaison between company and third party vendors in support of printers, hardware and software. Performed daily user/group administration, file share creations/moves/security, creating, removing and modifying security groups, email distribution lists, user accounts, and group members. Worked with desktop management group to design and implement an effective image and delivery process. Clients included



International Fellowship of Christians and Jews

• United States
• Fundraising
• 100 - 200 Employee

• Junior Network Analyst

  • 2005 - 2006

• Network and Helpdesk Support

  • 2004 - 2005



DEKA DESIGN

• United States
• Advertising Services
• 1 - 100 Employee

• Web Manager

  • Sep 2004 - Aug 2005

  Setting up websites and customer contact. Adjust html in web pages to make them suitable for search engines. Submitting web sites to search engines. Manage accounts, setting up plans and book keeping. Setting up websites and customer contact. Adjust html in web pages to make them suitable for search engines. Submitting web sites to search engines. Manage accounts, setting up plans and book keeping.



Panasonic

• Japan
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Corporate Microsystems

  • Aug 2002 - Jul 2005

  Spearheaded completion of two major migrations to bring systems up to date including Windows NT MS Exchange systems. Successfully engineered a virtual private network (VPN) solution utilizing Windows 2000 server Improved inventory control capabilities by developing a comprehensive Asset Management program Planned and implemented an enterprise wide Fax solution which included installation of software and one eight port class two fax card on mail server Effectively consolidated multi-domain Windows NT into a single, homogenous domain



AOL

• Broadcast Media Production and Distribution

• Technical Support Specialist

  • Jul 2001 - Jun 2004

  Member of AOL's ASSET Team and a member of a modem pilot team Provided assistance at helpdesk providing technical support by phone to AOL members and Microsoft users, as well as fielding escalated calls as a mentor to WIN/MAC Techs on the AOL call floor Tested systems to ensure the elimination of bugs or viruses Responsible for performing troubleshooting activities prior to the implementation of new GM software Member of AOL Saves Dept. Preventing AOL users from cancelling their service

• Technical Support

  • Jul 2001 - Aug 2002

  Front line of XP project, NT 4.0 support team Front line of XP project, NT 4.0 support team

• TSC

  • Aug 2000 - May 2001

  Technical Support, Customer Service, Field Support, Bug Scrubbing, ASSET Team member. Technical Support, Customer Service, Field Support, Bug Scrubbing, ASSET Team member.