Senior Associate

• Sep 2020 - Present

Consultant

• Feb 2020 - Present

- Programmes & Projects - Setting up for Success - Stress Test for running Projects - Establishing Quality and Progress Reviews - Supplier Selection and Management - Insourcing, Outsourcing, Offshoring (Rightsourcing and Rightshoring) - IT Operations - Setup: Incident & Problem Management, Structure of Teams, Control & Measurement - Successful Transition to Operations - Programmes & Projects - Setting up for Success - Stress Test for running Projects - Establishing Quality and Progress Reviews - Supplier Selection and Management - Insourcing, Outsourcing, Offshoring (Rightsourcing and Rightshoring) - IT Operations - Setup: Incident & Problem Management, Structure of Teams, Control & Measurement - Successful Transition to Operations

Programme Manager, John Lewis Partnership

• Aug 2014 - May 2019

Customer Programme Manager - Lead on Customer Programme covering, Payments Systems, POS, Profit Protection, Personalised Marketing Offers - from inception through business case development, shaping and delivery through the SDLC. High experience in Supplier (Strategy, Delivery and Performance Management). Onshore/Nearshore/Offshore delivery Lead the Supply Chain and Technology Transformation Programmes. Transformation of Waitrose's business in the areas of Transport, Stock Management, Warehouse Management and the underpinning technologies to ensure they are fit for the future. Led a team of Project Managers through business case development, requirements, design and delivery through to transition to Operations. This included delivering through several software and services suppliers Show less

Principal Programme Manager - Global Technology Lead, Service Management Application Operations

• Jan 2010 - Aug 2014

IS Transformation - Programme Manager for the IS Shared Services Programme at Vodafone. Operationally working internationally on analysis and transition of IT Services to Vodafone India (Offshoring internally)Built the Vodafone India operationSenior Leadership role of c.300 for the Service Management and Quality of Service delivered from offshore to onshoreWork internally across multiple countries/markets including (Spain, Germany, Italy, Portugal, Greece and Ireland), to collaborate with those markets and define advantageous areas of IT Develpment and IT Operations that can be offshored and therefore return cost savings to the markets. Offshoring is within Vodafone to the Shared Service Centre.Responsible for shaping the service to be offshored, initiating the programme of work including the business case, legal data protection aspects and for leading and driving through a successful transition to the offshore organisation. Responsible for maintaining Quality of Service during transiton and managing the multi-million euro budget.Overall Programme lead for typically 5 or 6 programmes from inception to final delivery.Focus on Global IS Strategy, Offshoring, Service Delivery, Service Levels, Innovation and efficient OperationsIT Operations Review and Optimisation. Skilled in IT Operations Analysis and Optimisation Show less

Global Vendor Management Lead

• Sep 2007 - Jan 2010

Led the vendor management team for the AD&M contract with HP/EDS across multiple countries. Contract renegotiations, pricing, terms, quality of delivery and supplier performance management.Delivery of AD&M across major geographies in Europe. Led complex negotiations on Service Levels, Function Point Measurement, Delivery Metrics, Continuous Improvement and joint R&D/Innovation Centre.Contract value of c.£200m per year over 3 years

European Programme Manager

• Aug 2006 - Sep 2007

Business Development in the European Region for Consulting Assignments for the population of Rolls-Royce professionals in Manufacturing and Supply Chain. Business Development in the European Region for Consulting Assignments for the population of Rolls-Royce professionals in Manufacturing and Supply Chain.

EMEA Director of On Demand Services - Oracle

• Oct 2001 - Apr 2005

EMEA On Demand Director (2001-2005) - setup and ran the EMEA On Demand Delivery business. Expertise is in building a delivery business, partner selection, offshoring, sales, contract negotiations and proposals. Global management and leadership of c150 IT Operations group located across 6 countries.

Practice Director - Applications Consulting - Oracle

• Dec 1996 - Oct 2001

Practice Director for Oracle UK Applications Consulting ('97-2000).Development and Practice Lead of a group of c.450 Consultants and P&L with revenues of £58m pounds sterling.Practice covered all Oracle Applications and all Industry Sectors in UK.Client Director (2000-2001) - managed a global consumer account for Oracle Consulting services EMEA wide. All commercial and project responsibility.

Business Director

• Oct 1994 - Oct 1996

An IBM software agent company, specialising in connectivity solutions for Industrial clients in Process, Manufacturing, Chemical and Pharmaceutical Industries. Led all service aspects post product development. Responsible for new services (creation and new business) and product support An IBM software agent company, specialising in connectivity solutions for Industrial clients in Process, Manufacturing, Chemical and Pharmaceutical Industries. Led all service aspects post product development. Responsible for new services (creation and new business) and product support

Consultant and Project Manager - ERP Projects

• Dec 1986 - Oct 1994

IBM Industrial Sector and Global Services1987-1994 - Through IBM Sales and SE (Systems Engineering) School (12 months full time), covered pre-sales and Consulting on Production Control Systems and MRP/ERP, implementing IBM and partner solutions across Europe.

Consultant and Project Manager

• Sep 1991 - Jul 1992

Led the European Region in the Product Management of a new application for paperless manufacturing for IBM customers. This included getting 'early pilot' (Beta) customers on board, design and creation of the marketing material. Determining critical success factors for the application in the target market and building the references and case studies for major rollout.Most of the time spent in US, between West Coast and Boca Raton

Consultant and Project Manager

• Aug 1989 - May 1991

IBM Product Division assignment in Montpellier. Representing customer requirements for 3 major companies across Europe (Aerospace, Transport, Manufacturing), in the development of a global production control suite of applications for IBM's own manaufacturing plants and for IBM customers.Requirments analysis, QA on the design and scope of the applications and Beta programme management with external customers.Concluded with the general availability of both this and an application for paperless manufacturing (including 'at the time controversially' digital signature for audit trails) Show less

Control Systems Engineer

• Oct 1982 - Dec 1986

Commissioning of Europe's largest Automated Materials Handling system. 8km of totally automated conveyors and 14 aisle ASRS (automated storage and retrieval system). Designed and developed the PLC code and logic to manage these systems onto the robotic production lines. Built experience of software design and programming, electromechanical control systems and fault diagnosis