Jordan Little

Case Manager at Goldfein Claims Management
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Contact Information
us****@****om
(386) 825-5501
Location
Atlanta Metropolitan Area, US

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Experience

    • United States
    • Law Practice
    • 1 - 100 Employee
    • Case Manager
      • May 2019 - Present

    • Claims Services Supervisor
      • May 2015 - May 2019

      • Implemented and managed carrier-specific specialty unit that improved turnaround time to 24 hours and quality to 95%.• Provided quality calibration within the internal departments to make sure quality remains within acceptable standards• Improved the paper to EDI conversion to 100% by implementation of Blue Folder project.• Spearheaded the largest vendor management initiative, resulting in a 28 day improvement to turnaround time.• Implemented and managed the quality review unit, enabling 100% audit of all customer facing products.• Managed a team of 10 claims processors• Responsible for regular QBR updates for management.• Assisted in the creation of an advanced SQL-based inventory distribution system• Created reports from SQL database queries to analyze and present to upper management

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Supervisor
      • Jun 2013 - Apr 2015

      • Directly managed a rotating team of 33+ Customer Service representatives• Implemented a Quality Audit program, reducing customer escalations by 15% and increasing FCR(First Call Resolution) by 38%• Responsible for end to end team training including development of all training materials, inclassroom training, and integration of new members in day to day workflow• Conducted Performance Management via weekly and monthly feedback sessions • Directly managed a rotating team of 33+ Customer Service representatives• Implemented a Quality Audit program, reducing customer escalations by 15% and increasing FCR(First Call Resolution) by 38%• Responsible for end to end team training including development of all training materials, inclassroom training, and integration of new members in day to day workflow• Conducted Performance Management via weekly and monthly feedback sessions

Education

  • Penn Foster
    Zoology/Animal Biology
    -

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