Experience

Mobile Loaves & Fishes

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Art House Manager

  • Nov 2022 - Present

  The Art House Manager is a member of the Community Empowerment Team, an integral part of the Mobile Loaves & Fishes vision to empower communities into a lifestyle of service with the homeless. This position manages the team that develops and produces various types of artwork and goods through the Ceramics, Fine Arts, and Jewelry programs. In this role, the Art House Manager is also responsible for relationally stewarding the volunteers and neighbors who work in the Entrepreneur Hub.



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Resolutions Specialist for Vrbo

  • Dec 2016 - Nov 2022

  Austin, TX, United States Mentor new team members to navigate escalated contacts while consistently meeting and exceeding call handling and customer satisfaction metrics Process large daily volume of escalated contacts from a two-sided short term rental marketplace Participate in cross-functional special projects, i.e. assisting Executive Customer Relations respond to contacts coming through our legal channels and writing an Executive Summary of the customer’s issue and the company’s… Show more Mentor new team members to navigate escalated contacts while consistently meeting and exceeding call handling and customer satisfaction metrics Process large daily volume of escalated contacts from a two-sided short term rental marketplace Participate in cross-functional special projects, i.e. assisting Executive Customer Relations respond to contacts coming through our legal channels and writing an Executive Summary of the customer’s issue and the company’s resolution Provide real-time support to other customer facing teams such as Sales and offshore vendors Handled unprecedented call volume and trip cancellations during March 2020 and beyond, a time in which policies did not yet exist for the issues presented Assist property owners with optimizing their listings using a consultative approach while creating buy-in for new product features Familiarity with Short Term Rentals, property management best practices, and guest booking process Simultaneously train both virtual and in-person workers on CRM tools and Phone Handling Guidelines Establish and refine training methods to meet the demands of a hybrid “new world of work” Identified an opportunity to strengthen and unify agent knowledge by creating a Call Library - Pitched the special project to relevant stakeholders and gained approval to design and build it using SharePoint and the Microsoft Suite - Created an interactive website that allows agents to peer review calls and easily filter and sort them to meet their individual learning goals, the library supports filtering calls by topic, technique, or team - The Call Library is the first internal training tool to specifically address how Vrbo agents can adapt to remote work and is now part of Vrbo’s new hire curriculum Show less



Jill Wiseman Designs

• United States
• Retail
• 1 - 100 Employee

• eCommerce Specialist

  • Apr 2016 - Sep 2016

  Pflugerville, TX Designed innovative ways to personalize and strengthen our customer relationships Implemented effective inventory management strategies for over 3000 unique items Oversaw the fulfillment of all orders from the eCommerce shop; including picking, packaging, and shipping Photographed and edited product images, as well as, build new product listings Managed sales and inventory across several platforms (e.g., BigCommerce, WooCommerce, Square, and PayPal).



Lapis Lane Beads

• United States
• Luxury Goods & Jewelry

• General Manager

  • May 2010 - Apr 2016

  West Lake Hills, TX Assist customers to achieve their creation vision by providing advice on design and technical execution, based on the their skill level and budget Manage day to day retail business operations Interact with vendors via phone, email, and in person meetings Negotiate best prices and maintain long-term relationships with preferred vendors Develop a popular class curriculum based on current trends and business needs Create and maintain social media presence on… Show more Assist customers to achieve their creation vision by providing advice on design and technical execution, based on the their skill level and budget Manage day to day retail business operations Interact with vendors via phone, email, and in person meetings Negotiate best prices and maintain long-term relationships with preferred vendors Develop a popular class curriculum based on current trends and business needs Create and maintain social media presence on Facebook and Instagram Work with website designer to create a new shop website, modernizing the design and function to make the site accessible to more people with a responsive design for easier mobile use Handle the intake of custom projects and repairs based on a menu of services I created Consult with clients to understand the goals of their project Complete repairs and custom work, including pearl knotting, a rare service with high demand Cultivate a reciprocal relationship with the Austin Bead Society Earn and maintain 5 star yelp rating Teach students of all ages, skill levels, and backgrounds, including non-English speakers Show less



The Bead Garden of Sedona

• United States
• Retail

• Manager

  • Aug 2007 - Jan 2010

  Sedona, Arizona Carried out daily operations, including teaching classes and training new employees. Annual buying trips to Tucson Gem and Mineral Show.