Experience

Kaine Law

• United States
• Law Practice
• 1 - 100 Employee

• Legal Intake Investigator

  • Nov 2021 - Present

  Responsibility: • Screen all potential client calls during and after operating business hours, perform case evaluation, and make an informed decision based upon provided case facts and firm criteria. • Interview each potential client that meets the firm’s criteria for case acceptance; execute the signing of all legal documents with potential clients and thoroughly explain the meaning of anything concerning the content of the documents. • Input all data into case management software (Needle Neos) and construct physical client file for the corresponding attorney/paralegal team. • Perform all necessary basic investigation (using provided firm software), call and gather all necessary information from all involved insurance companies and send all necessary correspondence. • Diligently assist all new clients in the process of setting up medical treatment, while ensuring that all clients receive proper and necessary accommodations. • Maintain and create new referral relationships with other attorneys, firms, and medical providers. • Debrief the assigned paralegal/attorney team on new client files signed. • Retrieve investigative records including accident reports or incident reports from local law enforcement agencies. • Research and document defendant’s background, including other relevant incidents, criminal charges, motor vehicle records, and social media. • Research and document client’s background, including other relevant incidents, criminal charges, motor vehicle record, and social media. Show less



State Farm ®

• United States
• Insurance

• Underwriter Service Assistant

  • Mar 2020 - Oct 2021

  Key Responsibilities: • Processed applications and policy transactions electronically for new and existing business • Communicated with agents to obtain additional information to facilitate processing of transactions. • Assisted in resolving billing issues and policy status. • Reviewed charge documents for accuracy as well as corrected errors, return documents to source or enter missing data. • Evaluated and advised procedure improvements and initiated new procedures. • Performed premium breakdowns, electronically and/or manually calculated rates based on selected coverages. • Prepared/typed a variety of reports, endorsements, filings, form letters and cancellation letters. • Guided customers through navigating existing resources such as Rate Manuals, Underwriting Guidelines, and Auto Answers • Engaged with customers to identify and address adverse situations. • Provided remarkable customer service. Show less



DeKalb County Government

• Government Administration
• 700 & Above Employee

• • Apr 2019 - Mar 2020

  Key Responsibilities:• Marks excavation sites and identifies any interfering substructures.• Lays, levels, aligns, cuts, and fits various types of pipes, including cast-iron, cement-asbestos, concrete, steel, and copper tubing.• Sets and blocks pipe fittings, valves, and standpipes.• Performs caulked, threaded, flanged, patented sleeve, and flared joints, and spaces and yarns bell joints.• Aligns and bolts flanged and mechanical joints, and fits compression rings.• Operates manual and pneumatic powered drills and tapping machines for service pipe and tubing connections.• Measures, fits, cuts, flares, or threads copper tubing and galvanized pipe, and connects meters, valves, and fittings.• Locates leaks in water mains and places clamps around pipe, bolts tight against rubber gaskets, cuts out and replaces sections of pipe, and caulks joints and seams.• Installs, removes, and replaces valves and fire hydrants, and operates gate valves to make system changes or turn-offs for construction and leak crews, or to transfer water between reservoirs and flush mains.• Inspects gate valves, oils, greases, and repacks working mechanisms.• Successfully installed and maintained over 50 miles of water pipelines.• Efficiently located and repaired leaks, resulting in 25% reduction in water loss.• Trained and mentored new team members in proper pipe fitting techniques, resulting in improved efficiency and productivity. Show less

• • Jan 2018 - Apr 2019

  Key Responsibilities:• Maintained and operated plant machinery and equipment used in wastewater treatment, ensuring proper operation and maintenance.• Performed routine checks throughout the plant, recording temperature and pressure readings, checking operation of pumps, and visually inspecting the facility.• Monitored SCADA system to ensure compliance with specific guidelines and recorded equipment information to identify and address problems.• Collected composite samples for process control and permit compliance and performed testing on various samples to make lime feed changes.• Maintained logs and recorded all parameters related to plant operations, including the consumption of all chemicals used at the plant.• Coordinated the plant's maintenance requirements with superiors, ensuring efficient operation at minimum cost.• Operated and maintained the incinerator, regulated valves, observed and recorded plant flows, and operated pumps as required.• Monitored solids handling by collecting samples, obtaining level readings, running tests, and checking equipment settings.• Performed preventive maintenance, such as steam cleaning hoses and equipment, checking oil and temperature, and cleaning filters and hose draft tubes. Show less

• • Sep 2016 - Jan 2018

  • Providing prompt and courteous service to customers. • Ensures that trucks are properly positioned on scales for accurate weights. • Inspects loads and query drivers as required. Enter load information and customer/truck information into computer and operate computerized truck scale to determine weight of load. • Instruct the drivers to the appropriate tipping area. • Redirect loads based upon load contents; specifically, not accepting loads containing hazardous or unauthorized waste, or other materials not in compliance with regulations for tipping at the facility. • Operate computer to process proper charges to be assigned for each load, and generate charge ticket for the customer. Assign and collect tipping fees from established rate schedules for customers.• Accurately performs routine data entry into a computer, make accurate basic mathematical calculations and accurately post and keep legible records. • File weight tickets for each load, record and secure cash receipts, and maintain records of all incoming/outgoing loads that cross the scales. • Answer scale house phone lines, respond to public’s questions regarding prices, acceptable waste, hours of operation, and directions to the facility. • Check the information on the driver's paperwork to the information printed on the weight certificate to be certain that the information for all loads is accurate. • Sort and process weight tickets for each day receipts before they are turned into the office supervisor. Complete daily scale/receipt reports, maintain logs, spreadsheets and other reports, as assigned. • Assist in maintaining facility site security and access control. • Maintains work area and equipment in a safe and clean condition at all times. Keep the scales clean and free of debris. Perform custodial duties to clean and maintain the scale house. Show less



Kelly Connect

• United States
• Real Estate

• AppleCare iOS Technical Support Advisor

  • Jul 2016 - Sep 2016

  • Provided customer support to clients via phone. • Learned and became knowledgeable of Apple products. Accurately logged all interactions via established business process and tools. • Provided prompt, reliable, and accurate information to customers while adjusting to the pace of the caller. Demonstrated ability to identify solutions based on established processes and procedures. • Established effective soft skills, active listening, and the ability to empathize with the customer’s situation. Effectively managed length of calls / handle time. Displayed effective time management skills. • Encouraged and laid out teamwork and contact center success. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Feb 2016 - May 2016

  • Installed software, modified and repaired hardware and resolved technical issues revolving around Apple’s iOS products like iPhone, iPod and iPad.• Managed call flow and responded to technical support needs of customers.• Met and exceeded company sales and productivity goals.• Resolved customer issues in a clear, courteous and straightforward manner.• Demonstrated professionalism and courtesy with customers at all times.• Conducted research to address customer concerns.• Followed up with clients to ensure optimal customer satisfaction. Show less

• • Jun 2014 - Feb 2016

  • Provided customer support to clients via phone.• Learned and became knowledgeable of Apple products. Accurately logged all interactions via established business process and tools. • Provided prompt, reliable, and accurate information to customers while adjusting to the pace of the caller. Demonstrated ability to identify solutions based on established processes and procedures. • Established effective soft skills, active listening, and the ability to empathize with the customer’s situation. Effectively managed length of calls / handle time. Displayed effective time management skills.• Encouraged and laid out teamwork and contact center success. Show less



Walmart Supercenter

• United States
• Retail
• 200 - 300 Employee

• Cashier

  • Feb 2013 - May 2014

  • Assessed customer needs and responded to questions. • Cleaned and straightened work area. • Unboxed new merchandise. • Rotated stock to maintain freshness. • Provided professional and courteous service at all times. • Worked with customer service to resolve issues • Worked as a team member to provide the highest level of service to customers. • Maintained friendly and professional customer interactions. • Verified that all merchandising standards were maintained on a daily basis. • Received and processed cash and credit payments for in-store purchases. • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. • Replenished floor stock and processed shipments to ensure product availability for customers. • Maintained visually appealing and effective displays for the entire store. Show less



Ga Viet Family Center Inc

• United States
• Individual and Family Services

• Youth Leader

  • Jan 2013 - Nov 2013

  Managed and administered youth and community projects and resources. Assessed the needs of youth while planning and delivering programs related to needed areas of improvement such as health, fitness, relationships and bullying. Implemented art-based activities, community/environmental projects, residential activities, outdoor education and sporting activities. Established professional and healthy relationships while supporting individuals in various settings. Mentoring and supporting individuals to encourage social inclusion. Show less



200 Peachtree Special Events & Conference Center

• Banquet Server

  • Dec 2011 - Feb 2012

  • Reviewed Banquet Event Orders at the beginning of each shift to ensure room are set as contracted. • Prepared rooms for use; adjusting lights, sound volumes, and temperature as needed for before guests arrive. • Communicated with the lead catering staff regarding any special needs. Assisted in ensuring that the events are on time. • Make adjustments as needed and relay that information to the appropriate personnel. • Passed any information that is needed to the next staff member on duty. • Maintained high standards of safety and cleanliness in all areas of the Conference Center. • Organized inventory of all Conference Center equipment in order and stored in their appropriate areas. Show less



Mr. Salsa Mexican Restaurant

• United States
• Restaurants
• 1 - 100 Employee

• Busser

  • Jun 2008 - Jul 2008

  Cleaned after guests and fellow staff. Took the initiative to dish wash if necessary. Set and reset tables. Refilled drinks at tables while maintaining rapport with dining customers. Assisted servers by providing the right food trays to proper tables. Cleaned, organized and arranged dishes in the back of the kitchen. Greeted customers and established seating orders. Answered questions about the menu or restaurant. Cleaned after guests and fellow staff. Took the initiative to dish wash if necessary. Set and reset tables. Refilled drinks at tables while maintaining rapport with dining customers. Assisted servers by providing the right food trays to proper tables. Cleaned, organized and arranged dishes in the back of the kitchen. Greeted customers and established seating orders. Answered questions about the menu or restaurant.