Experience

Citizens Inn, Inc.

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Intensive Case Manager

  • May 2014 - Present

  Identify and address key barriers preventing families served including but not limited to; obtaining housing, employment, and furthering education. Explore all housing options and assist participants whom are temporarily residing in shelter successfully transition into permanent affordable housing. Contact prospective landlords and management companies, negotiate/mediate with property owners and utility companies, and attend appointments at housing agencies. Assist clients with move-in transition costs. Comply with confidentiality, policy, and procedural guidelines. Evaluate clients needs while providing the necessary tools and resources in a supportive, nurturing, and empowering environment. Inspire, provide top quality service, and apply motivational interviewing techniques while engaging with each participant. Collaboratively work with families in attaining their goals by using a strength based and trauma informed approach, as well as help empower themselves as they move towards self-sufficiency. Network and maintain ongoing contact with outside agencies to better serve each family. Coordinate comprehensive rehousing and exit plans to ensure safe and seamless community reintegration. Respond to high risk situations and crisis interventions safely while providing the best possible outcome by applying deescalation tactics. Participate in strategic planning workgroup, weekly case review, and clinical supervision, as well as trauma informed care, reflective practice, and group peer support trainings. Maintain appointed caseload, as well as ensure goals, commitments, and responsibilities are met. Provide accurate and timely documentation. Record case notes in ETO system and complete HUD assessments at required intervals, to track progress. Submit referrals for supportive services including domestic violence, mental health, substance abuse, social and children’s services, parenting support, financial, legal assistance, and stabilization. Show less



Burlington Police Department

• United States
• Law Enforcement
• 1 - 100 Employee

• Intern

  • Jan 2013 - May 2013

  • Observed dispatch and booking process. • Shadowed the Department’s victim witness advocate and got a general understanding of what their day to day duties entail. • Experienced court trials; such as restraining order violations and drunk driving cases. • Assisted police officers while patrolling the community. • Provided administrative assistance with invoices and paperwork. • Worked on projects with crime analysis unit that concentrated on how to deter crime in local hot spots. • Formatted weekly directed patrol and prevention control reports. Show less



Boys & Girls Club

• China
• Education Management

• Volunteer

  • Jan 2012 - May 2012

  Mentored children from troubled communities while helping them gain self-worth by taking an interest in their overall well being. •Tutored each member with homework. •Facilitated groups and social interactions to help allow the children to express themselves in a therapeutic way through drama, art, and sports clubs. Mentored children from troubled communities while helping them gain self-worth by taking an interest in their overall well being. •Tutored each member with homework. •Facilitated groups and social interactions to help allow the children to express themselves in a therapeutic way through drama, art, and sports clubs.



Project Cope

• United States
• Individual and Family Services
• 1 - 100 Employee

• Case Manager

  • Mar 2008 - May 2010

  •Facilitated daily groups. •Provided individual counseling to clients and documented weekly progress notes. •Expanded knowledge of substance abuse through motivational interviewing, cognitive thinking, behavioral therapy, ethics/boundaries, harm reduction, and overdose prevention education trainings. •Assisted clients to successfully meet their goals through treatment and aftercare plans. •Participated in weekly clinical supervision and staff meetings. Addressed clients needs while looking at the underlying causes of their behavioral problems. Show less