Marketing Board Member

• Jun 2019 - Present

Organizational Development Chair

• Sep 2017 - Jun 2019

Benefits & Communication Specialist

• Jan 2016 - Present

Communications Volunteer & Ambassador

• Jan 2014 - Nov 2015

• Wrote and disseminated press releases, PSAs and event postings to more than 100 local TV, radio, and print media companies and online forums. This produced record-breaking attendance and a ROI increase of 66.5% from previous year • Managed and posted content to website, social media, forums and blogs to increase following and add value • Designed various media relations materials including flyers, signs, brochures, fact sheets and press briefings • Collaborated with the Director of Public Programs and Events Manager to plan, organize and manage special events • Worked closely with senior leaders to implement strategic communications plans and creative campaigns in support of the 70th and upcoming 75th anniversary celebrations • Obtained sponsors and secured donations for silent & live auction, inducted into Tyler at Twilight Auction Committee • Researched, wrote and edited AP style strategic communications for the Executive Director including sections of the seasonal newsletter and letters to the community to optimize communications opportunities • Managed PR archives and wrote instruction manual for future interns/volunteers • Spoke as an ambassador for Tyler Arboretum at community events to recruit interns, volunteers and members Show less

Underwriting Analyst

• Jun 2015 - Oct 2015

• Provided support to underwriting team by resolving and investigating client issues • Analyzed location and property history related to prior coverage and losses to help determine new coverage • Calculated total insured values and provided quotes in HSB system for underwriter’s review • Communicated quotes and provided supporting documents with brokers/agencies and HSB underwriting team from nine branch offices • Provided support to underwriting team by resolving and investigating client issues • Analyzed location and property history related to prior coverage and losses to help determine new coverage • Calculated total insured values and provided quotes in HSB system for underwriter’s review • Communicated quotes and provided supporting documents with brokers/agencies and HSB underwriting team from nine branch offices

Client Service Representative

• Sep 2014 - Jun 2015

• Responsible for customer support to shareholders, brokers and financial firms by analyzing data, researching and providing solutions to mutual fund inquiries • Processed financial trades and transactions based on customer requests • Reconciled and performed account maintenance on behalf of shareholders • Responsible for customer support to shareholders, brokers and financial firms by analyzing data, researching and providing solutions to mutual fund inquiries • Processed financial trades and transactions based on customer requests • Reconciled and performed account maintenance on behalf of shareholders

Guest Services Coordinator

• May 2011 - Sep 2014

• Designed and edited menu of services, website and seasonal e-blasts • Wrote seasonal press releases, created sales & marketing plans and provided signage for promotions • Scheduled appointments, provided excellent customer service to build and maintain relationships with clients • Designed and edited menu of services, website and seasonal e-blasts • Wrote seasonal press releases, created sales & marketing plans and provided signage for promotions • Scheduled appointments, provided excellent customer service to build and maintain relationships with clients

Shift Supervisor

• Jul 2012 - Jan 2014

• Rated top performing store in district, region and area, kicked off Holidays as #1 in sales performance at 138.3% to target • Trained more than 20 baristas and 8 supervisors by reviewing performance targets and providing coaching to ensure continued success • Led, inspired and coached employees to deliver excellent customer service • Recognition from regional manager regarding customer surveys stating outstanding service and experience • Rated top performing store in district, region and area, kicked off Holidays as #1 in sales performance at 138.3% to target • Trained more than 20 baristas and 8 supervisors by reviewing performance targets and providing coaching to ensure continued success • Led, inspired and coached employees to deliver excellent customer service • Recognition from regional manager regarding customer surveys stating outstanding service and experience

Sales Associate

• Aug 2008 - Dec 2009

• Exceeded monthly sales goals by an average of 250% • Consistent top 2 salesperson monthly • Managed daily store operations by ensuring all duties were performed by others from open to close • Provided onboarding and training of new employees • Reconciled inventory management and daily financial sales • Provided weekly sales reports to Managers • Exceeded monthly sales goals by an average of 250% • Consistent top 2 salesperson monthly • Managed daily store operations by ensuring all duties were performed by others from open to close • Provided onboarding and training of new employees • Reconciled inventory management and daily financial sales • Provided weekly sales reports to Managers