Experience

Answer Financial

• United States
• Insurance
• 200 - 300 Employee

• System Administrator

  • May 2022 - Present



The J.M. Smucker Co.

• United States
• Manufacturing
• 700 & Above Employee

• Sr. Analyst, IS Security Operations

  • Apr 2021 - Dec 2021

  Member of the IS Security Blue Team responsible for company-wide IS security. • Monitored for network security breaches via Security Information and Event Management (SIEM) monitoring systems. Investigated alerts and incidents generated by security monitoring systems. ◦ Reduced log processing delays from hours per log source to times within acceptable thresholds. Adjusted forwarded event log sizes on Windows Event Collectors (WECs), adjusted log filters, and tuned forwarded… Show more Member of the IS Security Blue Team responsible for company-wide IS security. • Monitored for network security breaches via Security Information and Event Management (SIEM) monitoring systems. Investigated alerts and incidents generated by security monitoring systems. ◦ Reduced log processing delays from hours per log source to times within acceptable thresholds. Adjusted forwarded event log sizes on Windows Event Collectors (WECs), adjusted log filters, and tuned forwarded event logs to improve overall log processing. • Asset Administration – Administered an on-premises vulnerability management solution, Tenable.sc. Eliminated static assets in favor of dynamic assets that automatically update servers when added and removed from the IT infrastructure environment, reduced asset administration time by 60%.

• Senior System Administrator

  • Jul 2018 - Apr 2021

  Developed PowerShell scripts to automate time-consuming manual processes used in day-to-day operations. Implemented security measures to minimize vulnerability footprint. • Subject matter expert for Zabbix monitoring and PagerDuty alerting systems for enterprise Windows servers and applications. Ensured maximum up-time and system stability of multiple Supply Chain business applications. Automation – Created a script to enable a fully automated change-control audit data-gathering… Show more Developed PowerShell scripts to automate time-consuming manual processes used in day-to-day operations. Implemented security measures to minimize vulnerability footprint. • Subject matter expert for Zabbix monitoring and PagerDuty alerting systems for enterprise Windows servers and applications. Ensured maximum up-time and system stability of multiple Supply Chain business applications. Automation – Created a script to enable a fully automated change-control audit data-gathering process to support a Sarbanes-Oxley (SOX) compliant application that required four (4) hours of manual steps. • Leveraged PowerShell to automate the manual process and AutoHotkey to capture required screenshots of file timestamps as part of the audit deliverable. The automated process gathered and compiled the data in ~25 minutes from four hours of manual labor. System Monitoring Solution – implemented Zabbix monitoring to replace a legacy monitoring system unable to meet the high availability and limited downtime requirements of the company’s enterprise infrastructure. • The new monitoring solution reduced the number of false alarms and the associated workload to assign, track and respond to each alarm. In addition, the implementation of alert escalation reduced system downtime by approximately 80%.



Huntington National Bank

• United States
• Banking
• 700 & Above Employee

• OS Platform Engineer

  • Aug 2016 - Jul 2018

  Senior operational print systems administrator for Huntington’s enterprise network. Led multiple system upgrades and implementations including automating print queue management. • Performed monthly Windows Server patching validation for server systems. • Developed PowerShell scripts to automate processes previously performed as manual tasks. Automation – Created PowerShell scripts to automate the processes associated with queue creation, updating, and removal. Reduced… Show more Senior operational print systems administrator for Huntington’s enterprise network. Led multiple system upgrades and implementations including automating print queue management. • Performed monthly Windows Server patching validation for server systems. • Developed PowerShell scripts to automate processes previously performed as manual tasks. Automation – Created PowerShell scripts to automate the processes associated with queue creation, updating, and removal. Reduced printer queue management time by 90%. Show less Senior operational print systems administrator for Huntington’s enterprise network. Led multiple system upgrades and implementations including automating print queue management. • Performed monthly Windows Server patching validation for server systems. • Developed PowerShell scripts to automate processes previously performed as manual tasks. Automation – Created PowerShell scripts to automate the processes associated with queue creation, updating, and removal. Reduced… Show more Senior operational print systems administrator for Huntington’s enterprise network. Led multiple system upgrades and implementations including automating print queue management. • Performed monthly Windows Server patching validation for server systems. • Developed PowerShell scripts to automate processes previously performed as manual tasks. Automation – Created PowerShell scripts to automate the processes associated with queue creation, updating, and removal. Reduced printer queue management time by 90%. Show less



FirstMerit Bank

• United States
• Financial Services
• 700 & Above Employee

• Applications Analyst II

  • Sep 2015 - Aug 2016

  Updated out-of-support software applications. Documented troubleshooting procedures and system setup, configuration, and other related information for multiple, integrated systems. DDRInt System Rebuild – brought an out-of-date, unsupported document management application into compliance to meet bank policies and tech support requirements. • Upgraded all system components to supported versions and documented all network-level interconnections and communications, reducing… Show more Updated out-of-support software applications. Documented troubleshooting procedures and system setup, configuration, and other related information for multiple, integrated systems. DDRInt System Rebuild – brought an out-of-date, unsupported document management application into compliance to meet bank policies and tech support requirements. • Upgraded all system components to supported versions and documented all network-level interconnections and communications, reducing maintenance and troubleshooting time. Also, documented all non-standard system configurations. Show less Updated out-of-support software applications. Documented troubleshooting procedures and system setup, configuration, and other related information for multiple, integrated systems. DDRInt System Rebuild – brought an out-of-date, unsupported document management application into compliance to meet bank policies and tech support requirements. • Upgraded all system components to supported versions and documented all network-level interconnections and communications, reducing… Show more Updated out-of-support software applications. Documented troubleshooting procedures and system setup, configuration, and other related information for multiple, integrated systems. DDRInt System Rebuild – brought an out-of-date, unsupported document management application into compliance to meet bank policies and tech support requirements. • Upgraded all system components to supported versions and documented all network-level interconnections and communications, reducing maintenance and troubleshooting time. Also, documented all non-standard system configurations. Show less



The University of Akron

• United States
• Higher Education
• 700 & Above Employee

• Senior Systems Administrator

  • Nov 2011 - Jul 2015

  Administered Exchange 2007 and Exchange 2013/Office 365 hybrid environment, Active Directory, Microsoft SQL Server, VMware vSphere, Veeam Backup for the main and all satellite campuses. • Automation – Developed PowerShell scripts to automate Exchange 2013/Office 365 hybrid environment and Windows file system processes. • Virtualization – Migrated 100+ physical servers to VMware. • Server Migration – Led the migration and removal of all Windows 2003 servers (physical and… Show more Administered Exchange 2007 and Exchange 2013/Office 365 hybrid environment, Active Directory, Microsoft SQL Server, VMware vSphere, Veeam Backup for the main and all satellite campuses. • Automation – Developed PowerShell scripts to automate Exchange 2013/Office 365 hybrid environment and Windows file system processes. • Virtualization – Migrated 100+ physical servers to VMware. • Server Migration – Led the migration and removal of all Windows 2003 servers (physical and virtual) in preparation for the Windows Server 2003 End-of-Life. As a result, it eliminated the tech support fees to Microsoft for ongoing 2003 servers. • Security – Improved administration and security measures by implementing role-based access (RBAC) and permissions throughout the organization. • System Reliability/Availability – Implemented and administered server hardware monitoring systems to reduce system failures/downtime and decrease repair response time. Show less Administered Exchange 2007 and Exchange 2013/Office 365 hybrid environment, Active Directory, Microsoft SQL Server, VMware vSphere, Veeam Backup for the main and all satellite campuses. • Automation – Developed PowerShell scripts to automate Exchange 2013/Office 365 hybrid environment and Windows file system processes. • Virtualization – Migrated 100+ physical servers to VMware. • Server Migration – Led the migration and removal of all Windows 2003 servers (physical and… Show more Administered Exchange 2007 and Exchange 2013/Office 365 hybrid environment, Active Directory, Microsoft SQL Server, VMware vSphere, Veeam Backup for the main and all satellite campuses. • Automation – Developed PowerShell scripts to automate Exchange 2013/Office 365 hybrid environment and Windows file system processes. • Virtualization – Migrated 100+ physical servers to VMware. • Server Migration – Led the migration and removal of all Windows 2003 servers (physical and virtual) in preparation for the Windows Server 2003 End-of-Life. As a result, it eliminated the tech support fees to Microsoft for ongoing 2003 servers. • Security – Improved administration and security measures by implementing role-based access (RBAC) and permissions throughout the organization. • System Reliability/Availability – Implemented and administered server hardware monitoring systems to reduce system failures/downtime and decrease repair response time. Show less



United Litho

• United States
• Printing Services
• 1 - 100 Employee

• Systems Administrator

  • Jul 2007 - Sep 2011

  Supported the IT infrastructure for a large commercial lithographic printing operation. • Improved operational efficiency, reduced production downtime, and improved IT response time by establishing a more effective prioritization/scheduling system. • Increased shipping department efficiency by transitioning end-of-day reports from dot-matrix printouts to an electronic format. • Enhanced overall quality and efficiency of IT systems and operations in the face of an 80%… Show more Supported the IT infrastructure for a large commercial lithographic printing operation. • Improved operational efficiency, reduced production downtime, and improved IT response time by establishing a more effective prioritization/scheduling system. • Increased shipping department efficiency by transitioning end-of-day reports from dot-matrix printouts to an electronic format. • Enhanced overall quality and efficiency of IT systems and operations in the face of an 80% reduction in IT staff. • Transitioned systems and consolidated IT functions during plant closure while administering and maintaining systems during regular business operations. Show less Supported the IT infrastructure for a large commercial lithographic printing operation. • Improved operational efficiency, reduced production downtime, and improved IT response time by establishing a more effective prioritization/scheduling system. • Increased shipping department efficiency by transitioning end-of-day reports from dot-matrix printouts to an electronic format. • Enhanced overall quality and efficiency of IT systems and operations in the face of an 80%… Show more Supported the IT infrastructure for a large commercial lithographic printing operation. • Improved operational efficiency, reduced production downtime, and improved IT response time by establishing a more effective prioritization/scheduling system. • Increased shipping department efficiency by transitioning end-of-day reports from dot-matrix printouts to an electronic format. • Enhanced overall quality and efficiency of IT systems and operations in the face of an 80% reduction in IT staff. • Transitioned systems and consolidated IT functions during plant closure while administering and maintaining systems during regular business operations. Show less