Experience

New Era Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logistics Operations Manager

  • Feb 2022 - Present

  Manage all facets of shipping routes and delivery with emphasis on customer satisfaction. Arrange and schedule pick-up and delivery appointments with carrier partners. Maintain communication with carrier partners to ensure on-time pick-up and delivery of shipments. Resolve any shipment issues and provide timely updates to all parties when delays in the delivery schedule occur. Continually manage all assigned accounts and respond to all customer requests and refer them to the appropriate channels, if needed. Maintain a positive working relationship with all carrier partners and clients with focus on integrity and respect. Manage the maintenance, preparation and routing of 50-100 purchase orders per week. Build loads via TMS system and ensure all details are correct to properly dispatch carriers. Manage continuous process improvements by tracking and analyzing shipment issues to ensure quality of all services and processes. Show less


Procter & Gamble
• United States
• Manufacturing
• 700 & Above Employee
• Transportation Planner

  • Mar 2021 - Mar 2022
• Logistics Operations Manager

  • Jan 2018 - Mar 2021

  Manage all facets of shipping routes and delivery with emphasis on customer satisfaction. Arrange and schedule pick-up and delivery appointments with carrier partners. Maintain communication with carrier partners to ensure on-time pick-up and delivery of shipments. Resolve any shipment issues and provide timely updates to all parties when delays in the delivery schedule occur. Continually manage all assigned accounts and respond to all customer requests and refer them to the appropriate channels, if needed. Maintain a positive working relationship with all carrier partners and clients with focus on integrity and respect. Manage the maintenance, preparation and routing of 50-100 purchase orders per week. Build loads via TMS system and ensure all details are correct to properly dispatch carriers. Manage continuous process improvements by tracking and analyzing shipment issues to ensure quality of all services and processes. Train associates on logistics process and TMS system through training materials and one on one training. Show less



Disney Parks & Resorts

• Entertainment
• 400 - 500 Employee

• Operations Manager

  • May 2016 - Aug 2017

  Managed, inspired, coached/instructed and developed a diverse multi-lingual team of 20-35 cast members working together to provide resort guests with a memorable experience demonstrating the integrity and history of the Disney brand. Ensured overall cleanliness, safety, courtesy, and efficiency were maintained in a friendly work environment for both cast members and guests. Made operational decisions to benefit guests, cast members and the demands of the business on a daily basis. Created a calendar for all mangers and cast members comprised of meetings, trainings, and coaching’s which was adopted as a new best practice by resort management. Oversaw inventory control by tracking waste and ordering appropriately to maintain par levels of various products. Managed projects for the pool bar location, employee communications board, and secret menu rollout. Created and designed communications for my location including recognition and signage. Show less


Total Quality Logistics
• United States
• Truck Transportation
• 700 & Above Employee
• Logistics Coordinator

  • Dec 2011 - Aug 2015

Verizon Wireless
• United States
• Retail
• 1 - 100 Employee
• Retail Sales Representative

  • Sep 2009 - Mar 2011