Experience

Eseye

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Professional Services Delivery Director

  • Jan 2022 - Present

  Guildford, England, United Kingdom

• Service Delivery Director

  • Jun 2019 - Present

  Guildford, United Kingdom Responsible for the Global Service Desk infrastructure and Service Delivery processes, to ensure our customers can realise all the benefits of key Eseye technologies and experiences when deploying and supporting their IoT solutions.

• Head of Customer Relationships

  • May 2016 - May 2019

  Guildford, United Kingdom Responsible for the delivery of technical support services to over 700 customers world wide operating a large range of enterprise M2M devices. Management of a team of technical support engineers based in the UK, US, India and Australia responding to customer requests 24x7.



Evolving Systems

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• Director - Global Customer Support

  • May 2014 - Feb 2016

  London, United Kingdom Director of Global Customer Support running a dedicated team of technical support Engineers for our customer base across the Globe 24x7 365 days a year, running one of Evolving Systems software applications; Dynamic Sim Allocation, Service Activation, or Mediation platforms. Providing technical and commercial management to the business for new and existing customers. Responsible for the Implementation and delivery of dedicated managed services for the Operational Support of Tier 1 Telecoms… Show more Director of Global Customer Support running a dedicated team of technical support Engineers for our customer base across the Globe 24x7 365 days a year, running one of Evolving Systems software applications; Dynamic Sim Allocation, Service Activation, or Mediation platforms. Providing technical and commercial management to the business for new and existing customers. Responsible for the Implementation and delivery of dedicated managed services for the Operational Support of Tier 1 Telecoms operators using the Dynamic Sim Allocation application.

• Global Customer Support Manager

  • Sep 2010 - May 2014

  London, United Kingdom Global Support Manager running a dedicated team of technical support Engineers for our customer base across the Globe 24x7 365 days a year, running one of our software applications; Dynamic Sim Allocation, Service Activation, or Mediation platform.

• Lead Support Consultant

  • May 2000 - Sep 2010

• Lead Support Consultant

  • 2000 - 2010